HS103P3 , HS103P4 , HS100P3 , KP105(FR) , HS103P2 , EP40 , EP40A , HS107 , HS200P3 , EP10P2 , EP10P3 , EP10P4 , KP105P2 , HS105 KIT , HS103 , KP105P3 , HS300 , KP115 , HS105 , HS200-BL , HS110 KIT , HS220 , HS200 , KP100 KIT , HS100 , HS220-LA , HS110P3 , KP100 , KP400 , Tapo S515 , EP10 , KP125 , KP200 , KP303(AU) , HS110(US) , PW25 , HS220-BL , HS100 KIT , KP405 , KP105 , HS210 KIT , KP401 , KP303 , EP40M , HS110 , HS210 , KP400P2 , HS200-LA
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
If the smart plug or switch can turn on/off themselves but they cannot turn on/off the devices connected to them, please refer to the corresponding product for troubleshooting.
Note: If the appliance has the other hardware button, please keep that button the “On” status.
If you are not sure about the information, please ask for help from a professional electrician.
If the above suggestions still cannot fix the problem, please collect the following information:
The results of the above suggestions and contact TP-Link support for more help.
Note: If the appliance has the other hardware button, please keep that button the “On” status.
How to factory reset the Tapo or Kasa smart plug
If the above suggestions still cannot fix the problem, please collect the following information:
The results of the above suggestions and contact TP-Link support for more help.
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