How to configure Range Extender via Tether APP

Configuration Guide
Updated 08-24-2021 03:16:27 AM 421774
This Article Applies to: 

 

1. Login with TP-Link ID(Register first)

Troubleshooting Tips:

  • For first use, if the smartphone has no Internet access, it will fail to log in or create a TP-Link ID. If we have login the cloud account before, we may click on “Create TP-Link ID”, then click on “Skip” on the top right to bypass the login step.
  • If unable to receive the activation e-mail, please click here to troubleshoot.
  • If you want to use AP mode, please refer to FAQ2852
  • If all the lights are on but cannot see the extender's wifi, the extender is possibly using the same wifi name as the router. Connect to the router's wifi and follow FAQ2540 to change the SSID.
  • If we’ve already configured with Tether before but RE/2.4G/5G lights are still off:

1). Confirm router's password is correct;

2). Go to Tools>>>Main Network>>>Reselect Main Network or Go to Tools>>>Quick Setup to configure again;

3). Go to Step 10 if there's still an issue;

  • If all lights are already on but no Internet, go to Step 10

 

2. Add a New Device

 

Troubleshooting Tips:

If the page says "No Device Found", click on the "Add" button on the bottom to continue set up.

 

3. Plug the extender next to the Router and confirm the power light is solid on

 

Troubleshooting Tips:

  • If the power light is flashing, the extender is starting up. Please wait for a minute or two. Try a different power socket if it keeps flashing.
  • If the power light is completely off:

1). Confirm the extender's On/Off button has been pushed in.

2). Try a different working power socket.

3). Hard reset.

4). Arrange RMA if the power light is still off.

 

4. Grant Location Permission for Wi-Fi auto-connect. Then click on "Connect" for Device to Use with Tether.

 

Troubleshooting Tips:

  • If no results for auto connect, follow instructions on App to connect manually (Picture 4):

1). Click on "Go to Wi-Fi Settings". There look for a TP-Link Extender Wi-Fi to connect; 2). Come back to Tether and click on "I'm Connected".

  • If unable to see the extender's default Wi-Fi, hard reset the extender and check in the available wireless list again.
  • If connected to the extender's default Wi-Fi but still unable to find the extender:

1). Confirm the customer's extender is in Tether compatibility list.

2). Confirm mobile data is turned off.

3). Confirm the phone is not using a VPN connection.

4). Reboot the phone and extender.

5). Try with a different phone.

6). Collect the phone's IP when connected to the extender's Wi-Fi, App Version, phone's model, and OS, then send them to TP-Link Support for help, please also attach the fail screenshot together.

 

5. Create a local password to manage the extender

 

Troubleshooting Tips:

  • The local password is for logging into the extender in the future. It's not the Wi-Fi password.
  • Note:

1). Some old models may ask to type in the username and password when first logging in. The default log-in username and password should be "admin". Then we need to change it to a more complex one later.

2). If the App asks to use underline when creating a password, you may just ignore it and just use Numbers, Uppercase, and lowercase letters.

 

6. Scan for 2.4G host Wi-Fi and type in the correct Wi-Fi password

 

Troubleshooting Tips:

  • If unable to see the host Wi-Fi:

1). Confirm the extender is next to the router;

2). Confirm the customer's other devices are able to see the 2.4G host Wi-Fi;

3). Click on Rescan on the top right one or two more times;

4). Click on Skip on the top right to set up the 5G first;

5). After the 5G is set up, it’s highly recommended to change the router's 2.4G channel to 1, 6, or 11 and use Tether App to reconnect the 2.4G;

 

7. Scan for 5G host Wi-Fi and type in the correct Wi-Fi password

 

Troubleshooting Tips:

  • If unable to see the 5G host Wi-Fi:

1). Confirm the extender is next to the router;

2). Confirm the customer's other devices are able to see the 5G host Wi-Fi;

3). Click on Rescan on the top right one or two more times;

4). Click on Skip on the top right to finish the setup first;

5). After set up is finished, it’s highly recommended to change the router's 5G channel to band 1(36-48) and use Tether App to reconnect the 5G;

 

8. Check the main network password

 

Troubleshooting Tips:

  • We may need to confirm that it's the correct wireless password for the main router’s Wi-Fi Password.

 

9. Confirm the extender settings

 

Troubleshooting Tips:

  • For most models, there will be an "_EXT" for the extender's Wi-Fi name. If not, it’s recommended to click on the left edit button and change the extender's Wi-Fi name to something different from the router's Wi-Fi name. So that we can find out which network our devices are connected to.

 

10. Applying your settings

Troubleshooting Tips:

  • The extender will reboot to apply the settings. Please wait for the lights to be solid again and check the extender's Internet connection.
  • If only the power light is solid on after the reboot:

1). Reboot both the router and the extender, wait for two minutes.

2). While waiting for the reboot, we can also try to forget the router's Wi-Fi and reconnect to check whether the router’s Wi-Fi password is correct.

3). Please try to Upgrade the RE to the latest firmware and reconfigure it.

4). Confirm there are no advanced settings on the router like Mac Filtering, Access Control and etc.

5). Collect router model, a screenshot of the Status page, WiFi Setting page, and system log after the extender is powered on for 3~5 minutes, send that to TP-Link Support for help.

  • If all the lights are up but no Internet on the extender's Wi-Fi:

1). Confirm that the router's Wi-Fi has Internet access.

2). Test the Internet on a different device.

3). Restart the RE and the router.

4). Confirm there are no advanced settings on the router like Mac Filtering, Access Control and etc.

5). Please try to Upgrade the RE to the latest firmware and reconfigure it.

6). Collect router model, a screenshot of the Status page, and system log after the extender is powered on for 3~5 minutes, send that info to TP-Link Support for help.

  • If all the lights are up but the device fails to connect extender's Wi-Fi:

1). Confirm the extender's SSID is different from the router's.

2). Check the error message when failed to connect. If it says "incorrect password", forget the router's Wi-Fi and reconnect with the same password to test.

3). Try with a different device, if another device can connect without issue, send that info to TP-Link Support for help.

4). If multi-devices fail to connect, arrange RMA.

  • Note: If the App says "No Host Connection", it's probably because the router's 5G is using the DFS channel, please try to disable Band Steering on the router, change 5G channel to Band 1(36, 40, 44, 48).

 

11. Confirm Location

 

Troubleshooting Tips:

 

Related Articles or Videos:

Setup Video

How to configure my range extender via web GUI to extend an existing wireless network's coverage (new logo)?

What should I do if I fail to configure TP-Link Range Extender?

What's the solution if my TP-Link range extender can't connect to my router properly?

My devices are connected to the range extender but no network access

What should I do if the range extender cannot find my host network?

Why my Range Extender is unable to detect the 5GHz wireless network of my root router?

How to find or change the wireless settings of TP-Link Range Extender

 

To get to know more details of each function and configuration please go to​ Download Center to download the manual of your product.

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