Why Can't I View the Live stream of the VIGI Camera Continuously?

VIGI Camera
Updated 12-27-2023 11:04:22 AM 12801
This Article Applies to: 

Note: Always ensure the camera firmware is up-to-date and you are running the latest VIGI app on your phone.

In certain business scenarios, there may arise a need for customers to consistently access the live stream functionality of the VIGI camera. For instance, it could be crucial for business owners to monitor their parking lot or their shop while simultaneously attending to other responsibilities, such as checking the warehouse and inventory. However, it is imperative to ensure that both your monitoring device and the camera are connected to the same wireless network, while also verifying the strength and stability of the signal on both devices.

However, some customers may realize that they cannot watch the camera live stream continuously and they were prompted to continue the viewing after several minutes. Try to troubleshoot by following these steps:

Step 1. Confirm and ensure both your monitoring phone and the camera are connected to your home Wi-Fi. You can disable cellular data on the phone if necessary.

Step 2. Ensure there is no special setting on your routers, access point, or CPE, try to turn off 802.1Q VLAN (or Guest Network) and Access Control List (ACL) on the router that may block the local communication between the camera and your phone.

Step3. For IOS 14 devices, allow 'Local Network' permission for the VIGI app on IOS devices.

Why do I need to give local access permission to TP-Link apps in IOS 14?

Step 4. If your monitoring phone and the camera are connected to different Wi-Fi networks, which means you are viewing the camera remotely. In this circumstance, the camera live stream needs to be uploaded to the TP-Link Cloud server first and your phone then downloads and plays it as a live stream. Upon this point, continuous live streaming strains your network bandwidth, and it might cause data allowance overages, which is also inconsistent with the advocacy of energy conservation. And there will be a time limitation for the live streaming and you will be prompted to continue the viewing. To continue the stream, simply press YES/CONTINUE to continue the stream.

(As a product family of professional networking and business security camera, VIGI cameras do not support smart home assistants like Google Alexa to view live pictures or play back videos)

VIGI cameras don’t miss any action, even when you aren’t there to view the stream. Features like local recording with a microSD card or VIGI NVR, motion detection notifications, and alarms that all the action in your camera’s field of view is recorded. (Some features may vary depending on the model you have. Refer to the specs of your model.)

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