How to troubleshoot if your computer goes to a blue screen when installing TP-Link wireless adapter

User Application Requirement
Updated 01-13-2021 07:48:01 AM 146431
This Article Applies to: 
 There are many reasons if your computer goes to a blue screen when installing TP-Link wireless adapter. It might be caused by software issue that the TP-Link driver is not compatible with the operating system or there is conflict between the driver and some software/file installed on your computer. It also might be caused by hardware reason, if your computer’s motherboard is incompatible with the TP-Link wireless adapter.
This article applies to typical case of software issue when the TP-Link adapter has conflict with some software/file installed on your computer.
The driver which installed automatically by windows OS is not compatible with our TP-Link adapter. In this case, we need delete the incompatible driver file to avoid this issue, please follow steps as below.
Step 1: When the computer shows a blue screen, it will also provide us some details of the error.
Step 2: From this tip, the blue screen is related with this driver file---- rtwlanu.sys.
Step 3: Unplug the TP-Link adapter, reboot your computer.
Step 4: Go to c:\Windows\System32\drivers, Find the driver file “rtwlanu.sys” in the folder and delete it.
Step 5: Plug our adapter back into the computer, then, install our official driver for this adapter.

Step 6:If the issue is still the same, please collect the following information and contact TP-Link support

1). the motherboard of the computer

2). the driver info of TP-Link adapter

3). Kernel dump file:

Please click this link to generate a Kernel memory dump

4). the model number of the main router.

Is this faq useful?

Your feedback helps improve this site.

Recommend Products

From United States?

Get products, events and services for your region.