How to Cancel Your Tapo Care Subscription and Understand Refunds

This page explains how to cancel your Tapo Care subscription and what to expect regarding refunds. If you're looking to cancel your Tapo Care subscription, the process works by turning off auto-renewal rather than ending your plan right away. Because Tapo Care is a prepaid service, your access continues until the end of your current billing period.

Key Takeaways

• Canceling Tapo Care means turning off auto-renewal. You keep full access to your plan until your current billing period ends.
• Tapo Care is prepaid, so no refunds are issued for the current subscription period once a payment has been made.
• You can turn off auto-renewal through Apple (iOS Settings, then Subscriptions), Google Play (Profile, then Payments and Subscriptions), or the Tapo web portal for PayPal or card payments.
• The free trial can be canceled at any time, but once canceled, it cannot be restarted.
• Your Tapo Care plan is tied to your TP-Link account and cannot be transferred to a different TP-Link ID.

How do I cancel my Tapo Care subscription?

We're sorry to see you go! To cancel, simply turn off auto-renewal — your service will continue until the end of the current billing period.

Because Tapo Care is a prepaid plan, you cannot cancel mid-period or receive a refund for time already paid.

You will continue to have Tapo Care and features on your subscription plan until it expires at the end of your billing period.

Will I receive a refund when I cancel?

No, since your subscription plan is prepaid, canceling a paid subscription does not trigger a refund — it only stops future charges.

You will keep your service until the billing period ends and your subscription plan expires.

How do I turn off auto-renewal for Tapo Care?

The steps for turning off auto-renewal depend on how you pay for your Tapo Care plan.

Apple Pay:

iOS 11-13: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.
iOS 14 and above: Go to Settings > [Your Name] > Subscriptions.
The path may vary with the system version. Please refer to the description on Apple's official website.

Google Pay:

Go to Google Play Store > Profile > Payments & Subscriptions > Subscriptions > Tapo Care.
The path may vary with the system version. Refer to the description on Google Play's official website.

PayPal or Credit/Debit Card:

Visit tapo.tplinkcloud.com/tapo_web, log in with your TP-Link ID, and cancel the subscription.

Note: If you use a credit/debit card for payment, your card issuer may charge a foreign transaction fee when the transaction currency differs from your card's billing currency. TP-Link is not responsible for these additional fees.

Can I transfer my Tapo Care plan to a different TP-Link ID?

No, the Tapo Care Plan is associated with your TP-Link account; you cannot transfer it to a different TP-Link ID.

How to Cancel the Tapo Care Free Trial

Yes, you can cancel the free trial at any time during the trial period. However, once the trial is canceled, it cannot be restarted.

For more details about the Tapo Care Free Trial, please refer to: Information related to the Tapo Care free trial.

To learn more about the terms and conditions of the service, visit: Tapo Care Service Agreement

Please contact TP-Link technical support with the following information if you need further help:

• Your TP-Link ID (The email or mobile phone number used for logging into Tapo)
• Proof of purchase, or a picture of the purchase record. (It should include information that can be traced to the transaction details, such as Transaction ID or Payment ID)