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Why does my tpCamera APP “Login” button become gray after I input my cloud account?

User Application Requirement
Mis à jour01-10-2018 08:43:04 AM 15204
Ce document concerne les modèles suivants : 

Note: NC Class Cameras work with tpCamera app only.

The problem will be like this:

After you input your cloud account in tp-link tpCamera APP and have done all the settings, in the end you will find that you cannot log in to the account.

IMG_3579

 

This problem is due to the Illegal character hidden in your account username like “ ”, “/”.

IMG_3580IMG_3582

 

So if you encounter this problem, please check your username first.

 

This problem mainly occurs in Andriod smart phone

For some Andriod smart phone, they will help you to remember the username/password when you login the APP in next time for convenience. Sometimes when you choose auto-fill your account, your phone will add a Space in your username, which lead to this problem.

 

We will improve this user experience in the next official APP.

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