VIGI Cloud VMS_User Guide

About This Guide

About This Guide

This User Guide provides information for managing devices via TP-Link VIGI VMS platform.

Conventions

When using this guide, notice that:

■ Features available of VIGI devices may vary due to your region, device model, firmware version, and app version. All images, steps, and descriptions in this guide are only examples and may not reflect your actual experience.

■ The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied. Users must take full responsibility for their application of any products.

■ This guide uses the specific formats to highlight special messages. The following table lists the conventions that are used throughout this guide.

More Information

■ The latest firmware can be found at Download Center at https://www.tp-link.com/support.

■ Product specifications can be found on the product page at https://www.tp-link.com.

■ For technical support, the latest version of the Quick Installation Guide, User Guide and other information, please visit https://www.tp-link.com/support.

■ To ask questions, find answers, and communicate with TP-Link users or engineers, please visit https://community.tp-link.com to join TP-Link Community.

Chapter 1 Introducing VIGI VMS

This chapter covers the basic functionalities and the latest features of VIGI VMS.

1. 1 Introduction

VIGI VMS is a local-deployed software system designed for centralized management of medium-scale surveillance projects like supermarkets, hotels and schools. It includes features such as real-time video monitoring, user permission management, alarm handling, evidence collection, and virtual map integration, aiming to enhance your video management efficiency.

The software provides multiple functionalities, including:

Device Access: Detect and add IPCs and NVRs.

Device Management: Remotely configure the IPCs and NVRs, reboot and upgrade the devices, and edit image and video parameters, etc.

Real-time Monitoring: Check the surveillance video in real-time, monitor the site, and perform functions of intercom, alarm, PTZ control, etc.

Alarm Events: Receive and deal with the alarm events, view the event’s details, and solve the exceptions in time.

Video Playback: Backtrack and search for videos.

E-Map: Upload the map or floor plan to VMS, and label the monitoring points straightforwardly.

User & Site: Support multi-user access and multi-site for flexible control of the permission of varied users.

Cloud Access: Supports VMS remote login and management.

Maintenance & Management: Manage the logs, record the user’s operation, and configure the history and alarm logs.

This user manual describes the functions, configurations and operation steps of VIGI VMS. To ensure proper usage and stability of the software, please read the manual carefully before installation and operation.

1. 2 What’s New

Compared to the previous versions, the 2.1 version has the key following updates:

New Features:

• Expanded Device Management: Added support for managing solar panels, switches, and accessories. Devices can now be priced automatically with total cost calculations.

• Custom Alerts: Configure alert groups based on specific conditions and apply them to all users within your organization. Alerts can now be easily muted, edited, and automatically applied.

• Project Management: New functionality for managing multiple floor plans in Design Tool, including the ability to create private projects, import/export projects, and create project copies.

• Simultaneous Video Playback Count: Display the number of people viewing videos simultaneously.

• Solar Device Access: Viewer/Live Only role users can now view solar device power statistics.

Enhancements:

• UI and Branding Updates: Updated theme color and new VIGI brand logo for a refreshed interface.

• Playback and Device Performance: Improved fast-forward playback, continuous playback across days, and faster device configuration page interactions.

• Event and Alert Optimization: Refined event detection types and alert filtering. Added new event types such as Device Online and enhanced alert management features.

• AI and Security Optimizations: Enhanced AI service performance and added RSA encryption to improve data security and ensure safe transmission of sensitive information.

• Device Model Support: New device models like Insight S425, EasyCam C420, and others are now supported in Design Tool.

• AI Video Search: Enhanced search capabilities with support for Person of Interest and facial recognition.

• FTP Backup for NVRs: Added FTP Backup functionality for NVRs, allowing users to back up video data to an external FTP server for added security.

Chapter 2 Add Monitoring Devices

This chapter provides step-by-step instructions for adding and managing monitoring devices within the VIGI VMS. 

VIGI VMS offers several options for adding devices, such as Auto Add, Manual Add, and Remote Add. Additionally, it allows for batch additions, which makes it easy and convenient to add a large number of devices at once.

1. Hover the cursor over the menu bar on the left side of the main screen to reveal the names of each function. Click Devices to enter the device management page.

2. On the device management page, you’ll find the Site List in the sidebar. When you first use VMS, the system automatically creates a default site for you. You have the option to modify, add, or remove sites in the Admin > Site section.

3. The Device List is displayed on the main screen of the device management page, showing all devices added to the current site. Within the Device List, you can add new devices, transfer devices to different sites, or remove devices from the current site.

4. Click +Add on the top right corner of the Device List, and the Add Device window will appear.

2. 1 Auto Add Device

2. 1. 1 When the device and the VMS server are in the same network segment

1. On the Add Device page, click Auto Add. A list of detected devices will appear. To add a device, click + on its right. If you wish to add several devices simultaneously, check the boxes next to them and click Add All.

2. Choose a site from the drop-down list in Add to Site and click Confirm and Next.

3. (Optional) Create a new site:

1) Click on Add Site.

2) Set up the following parameters:

4. A prompt will appear asking you to verify your device password. Enter your username and password, and click Confirm.

5. Return to the Device List page to check if the device is listed. If it is, the device has been added successfully. To add an NVR device, follow the same instructions.

2. 1. 2 When the device and the VMS server are different network segments

1. Ensure the device’s IP address is in the same network segment as the VMS server. If not, click  to adjust the network settings and click + to add it automatically.

2. Configure the device to match the VMS server’s network segment and click Confirm.

Note: If they are already in the same segment, follow the steps in When the device and the VMS server are in the same network segment to proceed.

2. 2 Manually Add Device

Go to the Add Device page and click on Manually Add. You can choose to add an IPC with its serial number or Device ID.

■ To add a device via serial number:

1) Select the site from the Add to Site drop-down.

2) Select Serial Number in the Add By field.

3) Enter the device’s serial number. It can be found at the bottom of the device.

4) (Optional) To add more than one device at once. click Insert a row and enter another serial number.

5) Click Apply.

■ To add a device via Device ID:

1) Select the site from the Add to Site drop-down.

2) Select Device ID in the Add By field.

3) Enter the device’s Device ID. It can be found at the bottom of the device.

4) (Optional) To add more than one device at once. click Insert a row and enter another Device ID.

5) Click Apply.

2. 3 Import Devices

Go to the Add Device page and click on Import.

1) Select the site from the Add to Site drop-down.

2) Click the template to download it.

3) Fill in your devices’ information.

4) Click Browse to upload the file.

5) Click Apply.

2. 4 Move Device to Another Site

To relocate devices to different sites, you can adjust the site settings after adding the device in the Device List.

1. Click , and the Move Device window will appear.

2. From the drop-down menu, choose the new site where you want the device to be transferred.

3. Click Confirm to finalize the move.

Chapter 3 Home Page Overview

This chapter provides an overview of the Home Page and Dashboard, your central hub for accessing core system functions, managing organizations, downloading clients, adjusting settings, and handling profile preferences. It also introduces quick operations such as adding or searching for sites, viewing events and device trends, and managing locations directly on the map.

3. 1 Dashboard

The Dashboard is your central hub for managing settings, accessing key features, and viewing your system status. Below is an overview of the features and actions available on the dashboard:

■ Icons

Manage Organizations: Click the current organization name to switch between organizations. In the drop-down list, select your desired organization. To search for an organization by name, filter organizations by type (local or cloud).

\

To add a new organization, click Manage Organizations at the bottom of the list.

1. In the organization list page, click .

2. In the pop-up window, fill out organization name, specify the country or region, and select the time zone.

3. Click Create.

Collapse: Click  to expand or hide the side navigation tabs for a more streamlined view.

■ Download

PC Client: (For Windows only) Download the PC client for an enhanced video viewing experience with additional features designed for optimal performance.

Web Plugin: (For Windows only) Install the web plugin to unlock extended features for Live View and Playback.

■ Preference

Language: Choose your preferred language for the interface.

Theme: Switch between Light and Dark modes to suit your visual preference.

■ Profile

Account Settings: View and manage your email address, data storage location, and security settings. You can also enable Two-Factor Authentication and change your password for added protection.

Services: Access cloud backup services. For more details, refer to Cloud Backup Service.

Audit Log: Review your account’s activity log. For more information, refer to Log.

■ More

Tutorial: Explore new features and step-by-step operation instructions to help you get the most out of your system.

Feedback: Provide feedback or suggestions for improvements.

Contact Support: Reach out to customer support for assistance.

About: Check out the version of the system.

3. 2 Quick Operations

3. 2. 1 Add a Site

1. Right-click on the desired location on the map and select Add New Site.

2. In the pop-up window, fill in all the required fields:

3. Click Add.

3. 2. 2 View Details of a Site

Click a site on the map to view information such as the number of NVRs, cameras, solar systems, latest alarms, and event recordings.

Click  to watch the live view or click the Custom Event section for recorded events.

3. 2. 3 Search a Site/Address

To search a site, use the search bar in the middle upper part of the screen.

To search an address, select Address in the search bar drop-down and enter an address.

To search an unplaced address, go to the Unplaced Site List  on the left to search for a site not yet placed on the map.

3. 2. 4 View Events/Trends/Devices

Latest Events: At the right of the homepage, view a quick overview of the most recent events, devices, and sites. Click All Events to go to the detailed Events page for more info.

Events Trends: View the daily event alarm trend in the graph at the bottom-right of the homepage. Click the Settings icon to adjust the time range and displayed sites/devices.

Devices: Click Cameras or NVRs at the top to be redirected to the Device Management page for detailed configurations.

3. 2. 5 Manage the Map/Location

Drag a Site to the Map: In the Unplaced Site List, drag the site to the desired location on the map. Right-click on the site to edit its location or remove it.

Zoom In: Double-click on the map or click  at the bottom left corner.

Zoom Out: Click  at the bottom left corner.

Find My Location: Click  to center the map on your current location. (Note: Ensure location access is enabled).

Chapter 4 Live View

The Live View chapter introduces real-time monitoring, allowing you to watch camera feeds, manage layouts, and interact with devices instantly. It helps you stay aware of ongoing activities and respond quickly to events as they happen.

4. 1 Create a View

In the Live View module of VIGI VMS, you can monitor live video feeds from added cameras and perform basic operations, such as capturing pictures, recording video, and controlling PTZ (Pan-Tilt-Zoom) functions. You can access Live View from the Videos tab on the left.

A View is a window division where resource channels (e.g., cameras, access points) are linked to each window. Views allow you to save window divisions and the correspondence between cameras and windows for quick access later.

1. To create a new view, go to Videos.

1) Click the + icon next to the View section.

2) In the New View window, enter a name for your view and select the checkboxes next to the devices you want to include in the view.

2. Define window division. Click  in the upper right corner and select the number of camera live view feeds you want to display on your screen simultaneously.

• Note: Auto Layout automatically arranges the optimal number of live view feeds for your selected cameras to ensure the best aesthetic effect.

3. After selecting the devices and window layout, click Save to store your new view.

4. To modify your view, click  next to the view’s name. You can choose to Edit View (change devices or window layout), Rename, or Delete the view.

4. 2 Start Live View

You can start watching live camera views in a few ways: from your favorite cameras, through a site, and using a web plugin.

4. 2. 1 Start Live View of Favorited Cameras

1. In the Camera List, click the more icon next to a camera’s name and select Favorite to add it to your Favorites list.

2. To start the live view, click  next to Favorites. This will show the live view of all the cameras in your Favorites list.

4. 2. 2 Start Live View of Cameras in a Site

Click  next to a site or sub-site to view the live feeds from all cameras in that site or sub-site in batches.

4. 2. 3 Live View via the Plugin

1. Click  at the upper right of the screen to download the web plugin.

2. Click  at the upper right of the live view feed and select Web Plugin to enable the plugin for enhanced live viewing.

Note: With recent updates to the Chrome engine, plugin switching may not work in some setups (for example, Windows 11 with Microsoft Edge 139 or Chrome 139 and later). If you run into issues enabling the plugin, try using a different browser or contact our support team for assistance.

4. 2. 4 Icon Explanation

On the Live View page, you might see these icons below. Check this table to understand how they function:

Chapter 5 Playback

The Playback chapter focuses on reviewing recorded video, giving you tools to search, filter, and analyze past events. It enables efficient incident investigation and ensures important footage is easily accessible when needed.

Playback allows you to view a segment of the video that stands out or may not be clear at first glance. You can quickly access video files on the Live View page for an immediate review if necessary. You can watch playback from up to four cameras at once.

Before you start, make sure to record your video files and save them on storage devices like SD/SDHC cards, HDDs, DVRs, NVRs, network cameras, or storage servers.

1. Go to Videos > Playback.

2. Choose the camera from the device list on the left and specify a date below the display window. Double-click the event recording you want to watch from the right list.

3. For detailed configuration, navigate to the toolbar at the bottom or use the quick config options available in the upper right.

Chapter 6 Events and Alerts

The Events and Alerts chapter explains how the system captures, displays, and manages notifications triggered by devices or activities. It provides tools to review event details, configure alert settings, and ensure you stay informed of critical incidents in real time.

The Events feature in VIGI VMS is a crucial tool for monitoring and responding to irregular activities detected by your cameras. It helps security staff stay alerted to any potential security threats, allowing for rapid intervention. The system can trigger various linked actions, such as audio alerts or email notifications, to ensure immediate attention is given to any suspicious events.

6. 2 Alerts

The Alerts section lets you easily manage, filter, and take action on the alerts generated by your system. You can quickly search for alerts, resolve or delete them, and even export the data for further review. The Custom Alerts feature allows you to set up personalized notifications, helping you stay on top of specific events and devices.

6. 2. 1 View and Edit Alerts

1. Go to Events > Alerts. You’ll see a list of recorded smart events. Alerts are organized by device, alert type, severity, status (resolved or unresolved), and time.

2. Use the search bar to find alerts by device name or event details.

3. To resolve an alert, click  to mark an alert as resolved.

4. To delete an alert, click  to remove the alert from the list.

5. To export alerts, click  to download the alert log to your computer. Choose between CSV or XLS formats and click Export.

6. 2. 2 Set Up Custom Alerts

The Custom Event feature allows you to set up personalized alerts triggered by specific conditions defined in the event rules. By configuring custom events, you can receive notifications based on your chosen parameters, enhancing the monitoring capabilities of your system.

1. Go to Events > Custom Alerts.

2. Click  to the right of Custom Alerts to enter the Create Custom Alert page.

3. In the Event Type section (Step 1), select the type of event you want to create.

4. In Step 2, select the devices for which you want to create the custom event.

5. In Step 3, you will choose the recipients of the alert. This can be a specific user or a group of users who will be notified when the event occurs

6. In Step 4, configure the Notification Schedule to determine when you want to receive event notifications. The default schedule is 24/7.

7. In Step 5, enter a Name for your custom alert.

8. After filling in all the necessary details, click the Create button at the bottom to save and activate your custom event alert.

After creating your custom alerts, you may:

• Edit Alert Group: Click  next to a group and select Edit to modify the alert conditions.

• Mute Notifications: Click  next to a group and select Mute Alert. Choose how long to mute notifications for that group.

• Mute All Groups: Click  next to Custom Alerts to mute all groups at once.

• Filter them by: alert type, device, and time range. This allows you to quickly find the alerts that matter most to you.

6. 1 Device Event

A Device Event records any alarm or alert triggered by the devices connected to the VMS system. These events may include motion detection, person detection, and other anomalies that require attention.

■ Search for Smart Events

VMS allows you to search for specific smart events based on your preferences. Follow these steps to efficiently locate the events you need:

1. Click Events in the menu bar.

2. Once in the Events section, you’ll see the list of recorded smart events. These events are organized by device type, event type, and time, allowing for easy filtering.

3. Click  and  to switch between two event viewing modes: Thumbnail Mode and List Mode. Thumbnail Mode shows you a small preview image of the event. List Mode provides a more detailed, text-based view of the events.

4. To narrow down your search, you can use filters. Choose the specific Event Type (e.g., Motion Detection, Person Detection) and Source (the camera or device responsible for the alert).

5. Set the desired Time Range to focus on events that occurred within a specific timeframe. After adjusting the filters, click Search to view the results.

■ Event Playback

The Event Playback feature allows you to view past events captured by your devices. This functionality helps you investigate suspicious activities or review event details to make informed decisions.

1. In the event list, find the event you want to review. Click on the event to view its playback and real-time preview.

2. A pop-up window will appear displaying the event’s live view or playback. The time bar at the bottom of the playback window allows you to navigate through the event’s timeline. You can pause or play the video using the controls at the bottom.

3. Click on  to capture still images from the video.

4. Click  to expand the video to full-screen mode for a better view.

5. To get a closer look at specific areas in the video, click . This will allow you to zoom in on the video for more details. You can also drag your mouse over the video to explore different areas, giving you a more detailed view of the footage.

■ Enable/Disable the Message

To ensure that you are notified of important events and updates, you can enable or disable message notifications for specific devices. This includes receiving alerts for alarm events or offline status of the devices. Follow these steps to manage the message notifications for a device:

1. Click on the Devices tab in the menu on the left side.

2. In the Device List, find the device for which you want to manage message notifications. Click  to open the device management settings.

3. Click Events > Message.

4. Enable Alarm Message or Offline Message as needed.

Note: The Offline Message feature is unavailable for IP cameras that are connected to a Network Video Recorder.

Chapter 7 Rules

The Rules chapter introduces how to automate and simplify device management within your VMS. By creating Device Rules, you can batch-configure devices, standardize event handling, and execute actions directly from the server side. In addition, the module supports Device Maintenance rules, enabling you to schedule routine tasks—such as reboots or updates—to ensure consistent system performance without manual effort.

In the Rules module, Device Rules enable you to set general rules for managing devices within your VMS. These rules allow for streamlined batch configuration of devices and tailored event processing. The rules are executed on the server side to effectively handle events triggered by the devices.

7. 1 Device Rules

■ View Rules

1. Click Rules in the menu bar.

2. The main screen will display the list of active rules.

3. You can filter the list by type or use the fuzzy search bar for easier navigation.

■ Add/Edit Rules

To add rules, follow these steps:

1. In the Rules section, click  in the top right corner.

2. A pop-up window will appear where you can fill in the necessary details for the new rule.

3. From the Action drop-down menu, choose the specific actions you want to configure for the device.

4. If you need to add additional actions, click + Add below the drop-down. The actions will be executed in the order they are added.

5. Click Add.

To edit rules, follow these steps:

1. Click  in the Action column of the rule list and click Edit.

2. In the Edit Rule window that appears, modify the rule details as needed. From the Action drop-down menu, choose the specific settings you want for the device.

3. If you need to add more actions, click + Add below the drop-down menu. The actions will be executed in the order they are added.

4. Click Save to apply your changes.

■ Execute Rules

To apply a rule to the selected devices, follow these steps:

1. In the rule list, click  in the Action column.

2. On the Execute Rule page, check the box next to the device(s) you want the rule to affect.

3. Click Execute Rule to apply the settings to the selected device(s).

■ View Rules History

Once a rule is executed, a history record is created. You can view this record by following these steps:

1. Click History to open the list of executed rule records.

2. To save the history, click Download to save it in .XLSX format.

3. For more details about a specific rule, click Details to view the rule’s actions and results.

4. If you wish to download multiple history records at once, select the entries you want and click Download, or click Download All to save everything.

7. 2 Device Maintenance

The Device Maintenance feature in VMS allows you to manage tasks related to device upkeep, such as scheduling reboots and configuring rules to automate these processes. This ensures the smooth operation of devices over time without requiring manual intervention.

■ View Device Maintenance Rules

1.To view existing maintenance rules, go to Devices > Device Maintenance.

2.You will see a list of all the scheduled tasks, including the Task Type, Rule Name, Description, Scheduled Time, and the Devices applied to each rule.

3. You may click  to edit the rule or click  to delete it.

■ Add a New Device Maintenance Schedule

To create a new device maintenance rule, follow these steps:

1. Click  in the top right corner of the Device Maintenance page.

2. In the Add Schedule window, input the required details:

3. Once all details are filled out, click Save to create the maintenance schedule.

Chapter 8 Applications

The Applications chapter showcases advanced tools that extend the functionality of your VMS beyond basic monitoring. Features such as AI Search, Auto Snapshot, People Counting, Device Map, and the Design Tool provide intelligent analytics, automated insights, and intuitive visualization options—helping you manage devices more efficiently and make data-driven decisions with ease.

8. 1 AI Search

The AI Search feature in the VMS allows users to search for specific events and footage based on human or vehicle characteristics. By leveraging AI-based recognition, you can easily filter video content based on attributes like gender, clothing color, vehicle type, and more. This makes finding relevant footage quicker and more efficient, especially for large-scale surveillance setups.

8. 1. 1 Human Search

■ Search Pictures by Feature

1. Choose the Human tab on the left panel to filter results based on human-related attributes.

2. Set the following filter conditions:

3. Click Search to display the relevant results based on your filter settings.

■ Search Pictures by Face

The face recognition feature allows you to search for pictures based on facial attributes. By uploading a photo and filtering by time and camera, you can quickly find instances where a specific face appears within the system’s stored video footage. This is ideal for tracking individuals across multiple cameras and time frames.

1. Click on the Face tab at the top to filter results based on facial attributes.

2. (Optional) Attach a profile to find a person.

1) Click Search by Photo.

2) Click to upload or drag a file to the designated area in the pop-up window.

3. Specify the time and camera from which to filter the facial recognition results.

4. Click Search to initiate the search based on the selected filters and uploaded photo.

■ Search Pictures by Identity

The Person of Interest feature enables you to search for pictures based on specific identities. By uploading a person’s photo and defining details like their name, you can set up a profile and search for images associated with that individual. You can refine results by time and camera, and improve accuracy by adding additional photos to the person’s profile for better identification. This feature helps with managing and identifying people across different devices and events.

1. Click on the Person of Interest tab to filter results based on specific identities.

2. Add a new person.

1) Click the + icon.

2) Drag or click to upload a file.

3) Add the person’s name and click Add to save their profile.

3. After the profile is uploaded, click the photo to view or edit the profile.

4. Filter results based on the time and camera that captured the image.

5. (Optional) Click + to upload more photos of the person for better identification.

6. Use the vertical ellipse icon in the lower-right corner of a photo to:

1) Download the photo.

2) Add it to the person’s profile.

3) Report incorrect recognition.

8. 1. 2 Vehicle Search

1. Click the Vehicle tab to search for footage based on vehicle-related characteristics.

2. Set the following filter conditions:

3. Click Search to process your request and display the relevant vehicle footage.

8. 2 Auto Snapshot

The Auto Snapshot feature allows IP cameras to capture snapshots either instantly or at scheduled intervals. You can use Instant Snapshot to capture images or videos on demand or set up Scheduled Snapshots to automate the process at regular intervals. The tool also provides options for managing snapshot tasks, configuring auto deletion, and reviewing logs and snapshots based on specific criteria.

8. 2. 1 Instant Snapshot

1. Go to Application > Auto Snapshot > Instant Snapshot.

2. Choose the site of your cameras and click Search.

Locate the camera and click on its live view window.

To capture a snapshot, click , or click  to start recording a video.

3. Customize your settings (Optional).

8. 2. 2 Scheduled Snapshot

■ Add a Snapshot Task

1. Go to Application > Auto Snapshot > Scheduled Snapshot > Configure Snapshot Scheduler.

2. Click +Add.

3. Fill in the required information:

Task Name: Enter a task name.

Effective Time: Set the start time and end time for the task.

Intervals: Define how often the snapshot should be captured.

Devices: Choose the devices to include in this task.

4. (Optional) Enable the People Count Alert to trigger notifications when the number of people in the snapshot is below a specified threshold.

5. Click Add to save the task.

6. To edit an existing task, click  in the action column. To delete a task, click .

■ Batch Deletion and Cleanup

1. Go to Application > Auto Snapshot > Configure Snapshot Scheduler.

2. Click Global Settings.

3. Enable Auto Delete Snapshot and set the interval for automatic deletion.

4. (Optional) To clear all snapshots, click Clear All.

■ View and Manage Snapshot Logs

1. Go to Application > Auto Snapshot > Scheduled Snapshot > History.

2. Filter logs by time range, task name, device, and whether the snapshots were successfully taken.

3. Click View or Download to access individual logs.

4. Click  to delete or export logs in batches by selecting multiple entries and clicking Delete All or Export All.

■ Search and View Snapshots

1. Go to Application > Auto Snapshot > Scheduled Snapshot.

2. Filter by time range, camera, and task name and click Search.

3. (Optional) From the Exception drop-down menu, select Real-Time Alarm to exclude real-time alarms from your search.

4. Hover over a snapshot and click  to:

View it in full screen.

Download the image.

View all snapshots from the same device.

8. 3 People Counting

People Counting allows you to track and count people entering or exiting specific areas, which is useful for various applications such as monitoring foot traffic in retail stores or managing occupancy levels. Ensure that your camera supports the People Counting feature; the supported devices list can be found in the FAQ: How to Configure People Counting on VMS Cloud.

8. 3. 1 Set Up People Counting

1. Go to Application > People Counting > People Counting Quick Settings.

2. Enable or disable People Counting.

Disable People Counting: Find your device in the Devices in People Counting Mode list, and toggle off the People Counting Status.

Enable People Counting: Locate your device in the Devices NOT in People Counting Mode list, check the box, and click Switch to People Counting Mode.

3. To modify people counting parameters, click  in the Action column of a device.

4. Add a monitoring area.

1) Click the + icon at the bottom right of the live view screen.

2) Drag the corners to adjust the size and shape of the area.

3) To set a division line (inside vs. outside), drag the end of the line.

4) Click  to remove a specific area.

5) Click  to remove all areas.

5. Use the slider to choose between Low, Medium, or High sensitivity.

Note: High sensitivity detects more movement (potential false positives), while low sensitivity may miss some people but reduce false positives.

6. Configure direction of counting.

Select A→B or B→A to track people entering or exiting an area.

For A→B: A represents the outside and B represents the inside. People moving in this direction are counted as entries, while those moving against this direction are exits.

Passing-by Count: This tracks people appearing in the outside area but not crossing the preset line. The count is used to calculate the entry rate.

7. Set opening hours.

1) Use the time bar to define your desired opening hours.

Note: Each cell represents one hour, and the default is 24/7. You can configure up to six time periods per day.

2) Fine-tune the time periods (Optional). Double-click a time block to open a pop-up window, allowing you to adjust the start time and end time with minute-level accuracy. Click Save.

3) You can also copy the schedule from one day to another by clicking the copy icon next to the time block and selecting the days you want to copy it to.

8. Once all parameters are set, click Apply to save your configuration.

8. 3. 2 Monitor the People Counting Board

1. Go to Application > People Counting > People Counting Board.

2. Customize your view by selecting specific sites and time periods. You can either choose a predefined time slot, such as opening hours, or manually set your preferred time range. You can view the data by day, week, month, year, or any custom time period.

8. 4 Device Map

The Device Map feature in VMS offers a visual representation of where cameras and alarm input devices are situated within your environment. It helps in mapping out the physical locations of cameras, NVRs, and their respective directions. The E-map functionality also allows the organization of devices in hierarchical structures, making it easier to navigate from broad views, like an entire floor, down to specific rooms.

With the Device Map feature, you can search for monitors based on their physical locations and access real-time surveillance footage and alarm events. Key functionalities of the Map include an overview, the ability to add and manage maps, label them, and utilize the Designer Tool.

To access the page, go to Application > Device Map.

8. 4. 1 Add Map

1. Click  or drag your file into the designated area.

Note: The system accepts various formats, including PDF, PNG, JPG, JPEG, BMP, SVG, and DXF.

2. Once the file is uploaded, you can preview the map. If you need to upload a different file, click Reupload.

3. Enter a name for your map and click Add.

Note: The system allows for the uploading of multi-page PDF files, and you can choose a specific page for previewing and adding.

4. (Optional) Edit the map scale.

The map scale defines the relationship between the distance shown on the map and the actual distance on the ground.

To set the scale, adjust the line segment by dragging the two dots shown, or input the actual length of the line. Click Set Scale.

8. 4. 2 Manage Map

You can manage your maps with options to zoom in, zoom out, adjust layers, and generate heatmaps.

Icon	Name	Explanation and Operation
	Fit to Extent	Click to automatically resize the map, showing all active devices and camera placements in one unified view.
	Zoom In/Out	Adjust the map’s level of detail. You can also use the scroll wheel on your mouse for smoother zoom adjustments.
	Layer	Click the Layer icon to reveal or hide specific layers. Check or uncheck the options to customize the map display according to your needs. Labels: Show device names on the map for easier identification. People Counting: Track and display people counting data, useful for areas with a lot of foot traffic. Monitoring Areas: Highlight specific zones that are under surveillance. People (Beta): If enabled, it shows detected people in various locations on the map.
	Heatmap: People	Click to a view heatmap that visualizes the intensity of activity or movement within various areas over a defined period. It’s especially useful for identifying high-traffic zones.
	Heatmap Settings	Click to select your desired time frame (e.g., Recent 1 Hour, Recent 3 Hours).

You can click  to customize the appearance and layout of your map, making it easier to adapt to your specific monitoring needs. Below are the settings you can adjust:

8. 4. 3 Manage Hot Spots

The markers added to the map are called hotspots. These hotspots not only indicate the locations of the devices but also provide live views and alarm details related to surveillance activities.

You can add labels to describe locations, create links to navigate to other maps, and include devices to monitor the online status of connected IPCs and NVRs. Additionally, you can view the monitoring range of IPCs and access real-time previews.

■ Add Labels

To add a label to a specific location on the map, follow these steps:

1. In the Edit page, click  in the top right corner of the screen.

2. Move your mouse cursor to the desired location on the map where you want to place the label. Once the location is selected, click on it.

3. In the pop-up that appears on the right, enter a name for the label. You can also add a description (optional) for more context.

4. Click Create.

■ Add Links

You can add links to locations on the map and navigate to other maps.

To add a label to a specific location on the map, follow these steps:

1. In the Edit page, click  in the top right corner of the screen.

2. Move your mouse cursor to the desired location on the map where you want to place the label. Once the location is selected, click on it.

3. In the pop-up that appears on the right, enter a name for the link and select a map.

4. Click Create.

5. Once the link is created, hover your cursor over the icon, and a pop-up window will appear. Click on Jump to Map to view the map associated with this link.

■ Add Devices

Follow these steps to add a device:

1. On the Edit page, click .

2. In the pop-up window on the right, select the device from the organization and site.

3. Drag the device to the map and click it to place the marker at your desired location. You may click  and drag the colored area to adjust the surveillance angle and coverage.

4. Click on the device marker, then click  view the real-time monitoring feed.

5. To access the Video page, click Go to Live View in the pop-up window. For more detailed parameters, click Device Settings.

6. Click the device marker and you can configure parameter settings.

8. 4. 4 Draw Rooms or Walls

To define walls on the map that block the camera’s viewing angle, follow these steps:

1. Click , and then click  in the upper right corner of the screen.

2. Select Draw Wall. Click on the map and drag your mouse to form a line.

Note: Click the map first and then drag your mouse.

3. Or you may select Draw Room. Click on the map and drag your mouse to form a rectangle.

4. To split an existing wall, click on the wall and then click  to divide it into two parts.

5. To delete a wall, click on the wall and then click .

6. To modify the wall, click on the corner, intersection, or division point of the wall. Drag your mouse to adjust the size, length, or orientation of the wall to fit your desired layout.

8. 4. 5 Setting Up People Counting with Virtual Cameras

1. Click  on the upper right of the map.

2. In the Add People Counting window, select your camera models and click Create.

Note: This feature is only supported by cameras that enable cross-line counting. If your camera doesn’t support this, go to Device Management to enable the cross-line counting function for the selected camera.

3. Drag the virtual cameras to your desired spot on the map.

8. 5 Design Tool

The Design Tool is an intuitive feature that simplifies the process of planning and managing security system projects. It lets you easily create and customize floor plans, configure devices, and estimate storage and bandwidth needs. With easy-to-use tools for device placement, bulk configuration, and proposal generation, the Design Tool streamlines project setup, helping you quickly bring your security systems to life with precision and ease.

8. 5. 1 Add a Project

1. Go to Application > Design Tool. To create a new project, click  in the upper-right corner. In the pop-up window, fill in the following details and click Add:

Project Name: Enter a unique name for your project.

Scenario: Select a scenario (e.g., General, Hotel, Restaurant).

Description (Optional): Provide a brief description for the project.

Visibility: Choose whether the project should be visible to all organization users or only to you.

2. After creating the project, click Add New Floor Plan within your project.

1) Enter the Floor Plan Name, then click the designated area or drag and drop a picture into the upload zone.

2) Click Add to save the floor plan.

3. Add devices to the floor plan.

1) On the floor plan page, click .

2) In the pop-up window, click  to choose a camera or NVR (you can filter by device type).

3) Once selected, click on the map to position the device at the desired location.

4. Draw walls on the floor plan manually or using AI detection.

1) Click .

2) Select among the following:

AI Wall: Automatically detects and adds walls to your floor plan.

Draw Room: Draws the outline of a room.

Draw Wall: Adds a specific wall.

Draw Cylinder: Adds a cylindrical object.

3) Customize the wall’s opacity, thickness, and color as needed.

5. (Optional) Click  to select the elements you want to display on your floor plan, such as labels, monitoring areas, walls, text, and devices.

6. To switch between projects or floor plans, select the one you want to edit from the dropdown menus on the upper left. For detailed configuration, click .

You can adjust icon size, font size, wall properties, floor plan name, and background image. You may also add sub-floor plans or clear all markers.

8. 5. 2 View Device List

The Device List allows you to manage your cameras, NVRs, and any accessories or additional fees associated with your project. Follow the steps below to configure and manage your devices.

1. On the floor plan page, go to  to view and manage the devices in your project.

The Device List displays all your devices, including cameras, NVRs, and accessories.

2. Add a new device.

1) Click . From there, you can select the type of device (e.g., camera, NVR) and enter its details.

2) Click Add.

3. Specify the quantity of cameras and their backups, and the unit price and applicable discounts in the table.

4. Under Additional Fee, toggle on the switch and click  to apply any additional charges related to the device or project. You can customize the fee amount as needed.

5. View price details on the right panel and set the tax rate (if applicable).

8. 5. 3 Export Your Proposal

To export a project proposal based on your design plan, follow the steps below:

1. Navigate to the floor plan and click the  icon.

2. Complete the required fields:

3. After filling out the necessary fields, click Confirm to generate the proposal.

8. 5. 4 Managing Floor Plans

The floor plan interface allows you to effectively manage your devices and plan configurations. Below are the key actions and tools available for use:

■ Adding Labels, Links, and Devices

To add labels, links, and devices, refer to the section Manage Hot Spots.

■ Place Text

Text annotations allow for additional information to be displayed on the floor plan:

1. Click .

2. Click the map at the location where you want the text to appear.

3. Enter the text in the pop-up field and click elsewhere to add it.

■ Use the Calculator Tool

The Calculator tool is essential for estimating storage, bandwidth usage, and storage time based on your device setup.

1. Click . In the Calculator window, the system will automatically display the number of Cameras, NVRs, and HDD Slots based on your floor plan configuration. Ensure that the counts are accurate for your setup.

2. Select the Calculation Type: Choose one of the following options:

1) Storage Usage: Estimate how much storage is needed for your devices.

2) Storage Time: Determine how long your video footage can be stored given the available storage space.

3) Bandwidth Usage: Estimate the bandwidth required for your devices based on encoding and retention settings.

3. Configure the following:

4. Once all fields are filled out, click Calculate to see the estimated results.

Note: The calculator provides rough estimates to assist with planning, but the results are for reference only.

8. 5. 5 Settings

The Settings section in the Design Tool allows you to manage and customize the details of your devices, such as camera models, focal lengths, field of view (FOV), and pricing. This section helps ensure that all the devices in your system are configured correctly and that the necessary information is up-to-date.

1. To access the Settings menu, go to Application > Design Tool > Settings.

2. Once in the Settings section, you can manage the following details for each device:

You will also see the Unit Price column, where you can set the price for each device.

3. To make it easier to find the devices you want to modify, use the search bar to filter by Device Model or adjust the displayed list by selecting Show products with no price only.

4. For devices that require a price, you can set the price by typing it in the Unit Price column for each device. If no price is set, the column will display “Not set.”

5. Click Apply at the bottom to save your settings.

8. 5. 6 Viewing and Managing Projects

The Projects page in the Design Tool provides an organized overview of all your active projects, making it easy to navigate, filter, and perform actions on each project.

Go to Application > Design Tool.

1. The Projects page offers several filtering options to help you locate specific projects quickly:

Search: Enter the project name in the search bar to find a specific project.

Scenario: Filter projects based on the scenario (e.g., retail, hotel, or office).

Sort By: Choose how to sort projects, either by newest to oldest or oldest to newest.

Project Visibility: Select whether to display public or private projects.

These filters help narrow down large project lists to quickly find what you need.

2. Projects can be displayed in two modes:

Thumbnail View: A visual representation of each project, showing a preview of the floor plan and basic details.

List View: A detailed table view that shows project names, the number of floors, devices, and last updated time.

You can switch between these two views by selecting respective icons  in the top-right corner.

3. For each project, you can perform several actions by clicking  located to the right of the project name. Available options include:

Edit: Make changes to the project details, such as updating the project name, adding devices, or adjusting floor plans.

Publish Proposal: Generate and publish the proposal for the selected project.

Export: Export the project’s details or floor plan to a file format (e.g., PDF, Docx).

Duplicate: Create a copy of the project for further customization or to serve as a template.

Delete: Remove the project permanently from the system.

Chapter 9 Change Camera Settings

This chapter guides you on how to change the settings of your monitoring devices via VIGI VMS. 

To change device settings, go to Devices.

Choose the site where your device is located, find your device in the list, and click . The parameters to modify include Device Name, Local Upgrade, Video Settings, Smart Event, System Management, Network Settings.

9. 1 Information

9. 1. 1 Device Information

You can view basic information about the camera, including device name, status, device type, model, hardware and firmware version, device ID, IP address, MAC address, resolution, frame rate, and device time.

1. Go to Devices, choose the site where your device is located, find your device in the list, and click .

2. In the panel that appears on the right, head over to Information > Device Info.

3. You may edit its name in the Device Name field and click Apply.

9. 1. 2 System Log

The camera uses logs to record, classify, and manage system and device messages. You can search, view, and export the logs.

1. Go to Devices, choose the site where your device is located, find your device in the list, and click .

2. In the panel that appears on the right, head over to Information > System Log.

3. Specify search conditions, including the Start Time, End Time, and Log Type, and click Search. The filtered logs that match the search conditions will appear in the table.

9. 2 Camera Display Settings

9. 2. 1 Image

You can adjust various image settings of your network camera to optimize video quality for different environments. You can modify parameters such as brightness, contrast, sharpness, exposure, and more, as well as configure advanced features like Day/Night switching, infrared light sensitivity, and white balance, Use these settings to fine-tune the camera’s performance based on lighting conditions and specific monitoring needs.

1. Go to Devices, choose the site where your device is located, find your device in the list, and click .

2. In the panel that appears on the right, head over to Camera > Display > Image.

3. Configure the following parameters.

9. 2. 2 OSD

The OSD (On-Screen Display) settings interface allows you to customize the information displayed on the camera feed. You can choose to display key details such as the date, day of the week, and channel name directly on the video stream. Additionally, you can adjust the display effect, including transparency and font size or color, to suit your preferences. This feature enhances video monitoring by providing relevant information without interrupting the live view, offering flexibility in how data is shown on-screen.

Follow the steps below to configure OSD settings.

1. Go to Devices, choose the site where your device is located, find your device in the list, and click .

2. In the panel that appears on the right, head over to Camera > Display > OSD.

3. Configure the following parameters, and click Apply to save your settings.

9. 2. 3 Privacy Mask

Privacy Mask hides parts of the image from view, ensuring your privacy by preventing these areas from being recorded or monitored.

Follow these steps to configure the Privacy Mask:

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel that appears on the right, head over to Camera > Display > Privacy Mask.

3. Enable Privacy Mask. Draw the desired privacy area on the preview screen (represented by the blue square in the image below). You can adjust the size and position by dragging the area. For the Mask Type, you can select either Solid Black or Mosaic to control the display effect of the masked area.

4. To remove a specific privacy area, select it and click Delete.

5. To remove all privacy areas, click Clear.

6. Click Apply.

9. 3 Camera Stream Settings

In Stream Settings, you can configure video stream levels, change the audio output settings and ROI (Region of interest) level.

Video stream levels decide the video quality in Live View and recording, and you can adjust the video quality of certain area by specifying the ROI level.

9. 3. 1 Video

Follow the steps below to configure video settings.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel that appears on the right, head over to Camera > Stream > Video.

3. Configure the following parameters, and click Apply.

9. 3. 2 Audio

Follow the steps below to configure video settings.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Camera > Stream > Audio.

9. 3. 3 ROI

ROI (region of interest) concentrates on delivering high quality video from interested region. In ROI, you can configure the interest level of a specified area in each channel. The level 1–6 is ranked from low to high. The higher the ROI level, the better image quality.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Camera > Stream > ROI.

3. Select the stream type and enable ROI. Draw an area on the preview screen (the blue square in the picture below). Drag to adjust its size and location. Specify the ROI level and click Apply.

9. 3. 4 Advanced Settings

In Advanced Settings, you can set QoS and SRTP.

QoS (Quality of Service) can help improve the network delay and network congestion by setting the priority of data sending.

SRTP (Secure Real-time Transport Protocol) is a Real-time Transport Protocol (RTP) Internet protocol, intended to provide encryption, message authentication and integrity, and replay attack protection to the RTP data in both uni-cast and multi-cast applications.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Camera > Stream > Advanced Settings.

3. Set Video/Audio DSCP.

Network can identify the priority of data transmission. The bigger the DSCP value is, the higher the priority is.

4. Enable SRTP if needed. When enabled, RTSP video data will be encrypted and you may be unable to play the video using third-party clients or NVRs. It is recommended that you use the device together with a VIGI NVR.

5. Click Apply.

9. 4 PTZ (Only for Models with Motorized Lens)

VIGI VMS provides PTZ control operations via control panel, such as zoom in, zoom out, and auxiliary focus. You can also open a new window for controlling the PTZ.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to PTZ and configure the following parameters.

9. 4. 1 Preset

The Preset feature allows you to store specific camera positions and quickly move the camera to those positions with a single click. This is ideal for focusing on particular areas or monitoring multiple zones within a scene. You can configure multiple presets based on your surveillance needs and easily switch between them.

1. Select preset position. On the Preset list, choose a preset number (e.g., Preset1, Preset2, etc.). These presets represent predefined camera positions that are saved in the system.

2. Adjust the camera to preset position. Click on a preset to instantly move the camera to the corresponding position. This is useful for quick views of specific areas.

3. Modify or create a new preset. To adjust a preset, click the gear icon next to the preset number. This opens a settings menu where you can configure the camera’s position and save it to a preset. You can create or update up to the maximum number of presets allowed by the camera.

4. Switch between presets. Simply click on the desired preset number to move the camera to the stored position.

9. 4. 2 Patrol Scan

The Patrol Scan feature enables the camera to automatically cycle through multiple preset positions in a set order, creating a patrol path. This allows for continuous automated surveillance, making it perfect for monitoring large areas without manual intervention. You can configure the camera to scan specific locations at a desired interval, providing efficient coverage.

1. In the Preset section, select a Preset number (e.g., Preset 1) and click the gear icon next to it.

2. You can create a new preset by selecting the + button.

3. To move the camera to a predefined position, simply click on the Preset number (e.g., Preset1, Preset2).

4. Specify the speed and times for repetition.

5. Click OK when it’s done.

9. 4. 3 Park

The Park feature allows the camera to automatically return to a preset position after a defined amount of time. This is ideal for setting the camera to a “rest” position when not actively monitoring or tracking. The camera will move to a preset location after a specific period, ensuring it remains in a known, static position, reducing unnecessary movement or wear.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to PTZ > Park.

3. Toggle on Park to enable the feature.

4. In the Park Time field, input the time (in seconds) after which the camera will park itself at the selected preset. The available range is from 5 to 720 seconds.

5. From the Park Mode drop-down menu, select the mode in which the camera will park. The default mode is Preset, which ensures the camera parks at a predefined position.

6. Choose the preset position where the camera will park from the Park Mode ID drop-down (e.g., Preset1).

7. Click Apply to save the settings and activate the park feature.

9. 4. 4 Target Track

The Target Track feature allows the camera to automatically track a moving object within its field of view. This feature is helpful when monitoring dynamic scenes, as the camera will follow the target without manual intervention. However, this feature won’t work when the camera is in patrol mode and may interfere with other detection functions.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to PTZ > Target Track.

3. Toggle on the Target Track option to activate the tracking functionality.

Note:

• The Target Track feature will not function when the camera is in patrol mode.

• The camera may not track properly when monitoring a moving object if certain detection features (such as Line Crossing Detection) are active.

• Be aware that privacy masks set in the camera settings might be exposed due to scene changes caused by tracking.

• After enabling the feature, click Apply to save and activate the target tracking.

9. 5 Event

This feature enables you to configure the event settings and alarm actions when your cameras detect different types of events. VIGI camera monitors your pre-defined areas and you’ll be automatically alerted to any suspicious activity in your home and office:

9. 5. 1 Arming Schedule and Processing Mode

Arming schedule is a customized time period in which the device performs certain tasks. Linkage is the response to the detected certain incident or target during the scheduled time. This configuration is optional.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Event and locate Arming Schedule and Processing Mode in the related event interface.

3. Drag the time bar to draw desired valid time.

Note:

• Each cell represents one hour.

• The default setting is 24/7.

• Up to six time periods can be configured for a day.

4. Double click the time block you have drawn and a pop up window will appear. Fine-tune the start time and end time (with an accuracy of a minute) and click Confirm. You may copy a schedule for a day to any other days.

5. Set linkage methods as needed.

9. 5. 2 Message

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Event > Message and configure the following parameters.

9. 5. 3 Motion Detection

Motion detection allows cameras to detect the moving objects in the monitored area and triggers alarm actions. You can customize the motion detection settings, set the alarm schedule, and select the triggered actions. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Basic Event > Motion Detection.

3. Draw quadrilaterals for motion detection on the preview screen.

The whole screen is selected by default. You may drag the corners to change the shape of the area and drag the whole area to move it. You may delete a selected area and clear all areas.

Note: You may customize up to four areas.

4. Modify the following parameters:

5. Refer to Arming Schedule and Processing Mode for settings if needed.

6. Click Apply.

9. 5. 4 Camera Tempering

Camera tampering triggers alarm actions when an area of camera’s lens is purposely blocked, obstructed or vandalized. You can customize the video tampering settings, select the triggered actions and set the alarm schedule for cameras. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Basic Event > Camera Tempering.

3. Enable Camera Tampering.

4. Set the sensitivity of video tampering. A higher value can trigger the alarm actions more easily.

5. Refer to Arming Schedule and Processing Mode for settings if needed.

6. Click Apply.

9. 5. 5 Human Detection

Human detection triggers alarm actions when cameras detect persons are moving in the specified areas. You can customize the area settings, select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Human Detection. Click the toggle to turn it on.

3. Adjust the value of sensitivity. A higher value can trigger alarm actions more easily.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 6 Vehicle Detection

Vehicle detection triggers alarm actions when cameras detect cars are moving in the specified areas. You can customize the area settings, select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Abnormal Sound Detection. Click the toggle to turn it on.

3. Adjust the value of sensitivity. A higher value can trigger alarm actions more easily.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 7 Line Crossing Detection

Line crossing detection triggers alarm actions when cameras detect that moving objects cross a customized virtual line. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Event > Smart Event > Line Crossing Detection. Click the toggle to turn it on.

3. Draw lines on the preview screen. Select the line and configure its settings.

Note: You can draw up to four lines and need to configure settings for each line.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 8 Intrusion Detection

Intrusion detection is used to detect objects entering and loitering in a predefined virtual region. Once it happens, the camera will take linkage actions. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Intrusion Detection. Click the toggle to turn it on.

3. Draw intrusion areas on the preview screen. Select the area and configure the settings.

Note: You may draw up to four areas and need to configure settings for each area.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 9 Region Entering Detection

Region entering detection triggers alarm actions when cameras detect moving objects enter the specified regions. You can customize the region settings, select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Region Entering Detection. Click the toggle to turn it on.

3. Draw shapes for area entrance detection on the preview screen.

Note: You may draw up to four areas and need to configure settings for each area.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 10 Region Exiting Detection

Region exiting detection triggers alarm actions when cameras detect moving objects exit the specified regions. You can customize the region settings, select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Region Exiting Detection. Click the toggle to turn it on.

3. Draw shapes for area exiting detection on the preview screen.

Note: You may draw up to four areas and need to configure settings for each area.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 11 Loitering Detection

Loitering detection triggers alarm actions when a moving object remains in a predefined area for a specific amount of time. You can customize the area settings, select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Loitering Detection. Click the toggle to turn it on.

3. Draw shapes for area exiting detection on the preview screen.

Note: You may draw up to four areas and need to configure settings for each area.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 12 Object Abandoned/Removal Detection

Object abandoned/removal detection triggers alarm actions when cameras detect objects are left behind or taken away in the specified areas. You can customize the area settings, select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Object Abandoned/Removal Detection. Click the toggle to turn it on.

3. Draw shapes for area exiting detection on the preview screen.

Note: You may draw up to four areas and need to configure settings for each area.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 13 Scene Change Detection

Scene change detection function detects the change of video security environment affected by the external factors, such as intentional rotation of the camera. Certain actions can be taken when the alarm is triggered. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Basic Event > Scene Change.

3. Click the toggle to turn on Scene Change.

4. Specify Sensitivity. The higher the value is, the more easily the change of the scene can be detected.

5. Refer to Arming Schedule and Processing Mode for settings if needed.

6. Click Apply.

9. 5. 14 Abnormal Sound Detection

Abnormal sound detection identifies uncommon or irregular sounds and triggers alarm actions. You can select the triggered actions and set the alarm schedule. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Smart Event > Abnormal Sound Detection. Click the toggle to turn it on.

3. Adjust the value of sensitivity and alert threshold. The higher the sensitivity and the lower the threshold, the easier it gets to trigger processing methods.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 15 Access Exception

Set the maximum login attempts to protect the security of your camera. The camera will be locked for 30 minutes if you enter the wrong password more than the specified attempts. Follow the steps below to finish the configuration.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Exception Event > Access Exception. Click the toggle to turn it on.

3. Enable Login Error Detection to limit the login attempts:

4. Set the maximum login attempts. The number should between 3 and 10

5. Click Apply.

Note: To unlock the camera and try to log in again, power the camera off and then power it on.

9. 5. 16 Light Alarm

The Light Alarm enhances deterrence by triggering a visual alert upon intrusion detection.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Active Defence > Light Alarm. Toggle Arm Status to On (green) to activate the defense system.

3. Select the Light Alarm tab. Toggle the Light Alarm switch to On.

4. Configure the following:

5. Refer to Arming Schedule and Processing Mode for settings if needed.

6. Click Apply.

9. 5. 17 Sound Alarm

Enable Sound Alarm, then the alarm on the camera will be triggered when an event is detected.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the right, go to Event > Active Defence > Sound Alarm. Click the toggle to turn it on. Select the Alarm Type, and click Test.

3. Under Audio Output Settings, click the toggle to mute or drag the slide bar to set the system volume.

4. Refer to Arming Schedule and Processing Mode for settings if needed.

5. Click Apply.

9. 5. 18 Alarm Server

The device can send alarms to destination IP address or host name through HTTP, HTTPS, or ISUP protocol. The destination IP address or host name should support HTTP, HTTP, or ISUP data transmission.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2. In the panel on the left, go to Event > Alarm Server.

3. Click Add.

4. Enter Host IP/Domain, URL, and Port, and select Protocol. Enable Attach Image if needed.

Note: HTTP and HTTPS are selectable. It is recommended to use HTTPS, as it encrypts the data transmission during communication.

5. Click Save.

9. 6 Smart

The Smart feature adds intelligence to video surveillance by automatically detecting and analyzing events, objects, and behaviors in the scene. It helps improve security, streamline searches, and reduce false alarms by focusing attention on what matters most.

9. 6. 1 Smart Analysis Configuration

Use Smart Analysis Configuration to enhance video analytics.

1. Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the left, go to Event > Smart > Smart Analysis Configuration.

3.Enable one of the modes below.

9. 6. 2Face Analysis

To use Face Analysis, you need to first enable it.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the left, go to Event > Smart > Smart Analysis Configuration.

3.Enable Face Analysis (Beta).

To refine your configuration, go to Event > Smart > Face Analysis.

1.Draw the area for facial recognition.

2.Refer to Arming Schedule and Processing Mode for settings if needed.

3.Click Apply.

9. 6. 3Object Attribute Analysis

When Object Attribute Analysis (Beta) is enabled, you can further refine your analytics:

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the left, go to Event > Smart > Object Attribute Analysis.

3.You can enable either People Attribute Analysis, Vehicle Attribute Analysis, or both, depending on your surveillance needs.

9. 6. 4 People Counting

To use People Counting, you need to first enable it.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the left, go to Event > Smart > Smart Analysis Configuration.

3.Enable People Counting (Beta).

To refine your configuration, go to Event > Smart > People Counting.

1.Draw the area for counting the number of people.

2.Refer to Arming Schedule and Processing Mode for settings if needed.

3.Click Apply.

Note:

•It is recommended to use People Counting in scenes with stable and sufficient lighting. If used indoors, ensure that there is sufficient ambient light.

•Keep the detection area clear and unobstructed.

•Recommended installation height of camera installation height is less than 5 meters.

•Keep the camera’s top-down angle between 20° and 60° to ensure that the target’s entire head appears within the detection area.

•People counting recognizes people by detecting their head features. The minimum head height in the recognition area must be greater than 5% of the video screen height.

9. 7 Storage

9. 7. 1 Recording Schedule

Recording schedule section provides convenience and flexibility for the daily monitoring of your camera. You can customize the recording schedules. You can set different schedules for each day. In Advanced Settings page, you can set the pre-recording time and delay time for recording.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Storage > Recording Schedule.

3.Enable Recording Schedule, select Continuous Recording or Motion Detection, then select the time period.

4.Double click the time block you have drawn and a pop up window will appear. Fine-tune the start time and end time (with an accuracy of a minute) and click Confirm. You may copy a schedule for a day to any other days.

5.Click Apply.

9. 7. 2Storage Management

In Storage Management, you can view the parameters and configure the properties and disk group of SD card. You can also enable the camera to overwrite the earlier recording files when the SD card is full.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Storage > Storage Management.

3.Click Format to initialize the memory card.

When the Status of memory card turns from Uninitialized to Normal, the memory card is ready for use.

4.Specify advanced settings.

5.Click Apply.

9. 8 Network

With proper network configurations, you can connect your camera to the Internet, build up mapping between internal and external ports.

9. 8. 1Internet Connection

In Internet Connection, you can view the connection status and configure the camera to obtain a dynamic or static IP address.

Follow the steps below to configure the network settings.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Internet Connection.

Note: The cameras should be in the same segment with the NVR, so that the NVR can discover and manage them.

3.Click Apply.

9. 8. 2Port

In Port, you can configure the HTTPS port and service port of devices that can be used to access the camera through the network. When managing and monitoring the devices via the VMS, the ports configured here are used for communications of corresponding protocols.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Port.

3.Specify HTTPS port and service port.

4.Click Save.

9. 8. 3Email

When the email is configured and enabled as a linkage method, the device sends an email notification to all designated recipients if an alarm event is detected.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Email.

3.Input the sender’s email information, including the Sender’s name, Sender Email, SMTP Server, and SMTP Port. It is recommended to configure the SMTP port number to the default value of 25.

4.Enable SSL/TLS if needed and emails will be sent after encrypted.

5.Check Attached Image to receive notification with alarm pictures.

The notification email has a certain number of attached alarm pictures about the event with configurable image capturing interval.

6.If your email server requires authentication, check Authentication and input your username and password to log in to the server.

7.Click Edit to Input the recipient’s information, including the recipient’s name and address.

8.Click Test to see if the function is well configured.

9.Click Apply.

9. 8. 4Port Forwarding

Port Forwarding is used to establish the mapping between the internal port and external port. When Port Forwarding is enabled, you can access the device and watch the videos when accessing the external port remotely.

Note: The cameras should be connected to the Internet, and Port Forwarding should be enabled on the gateway.

Follow the steps below to configure Port Forwarding.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Port Forwarding.

3.Enable Port Forwarding and specify a mapping type. If you select Auto as the mapping type, the mappings are established automatically. If you select Manual as the mapping type, click  to specify the external port.

4.Click Save.

With Port Forwarding enabled, you can remotely watch the videos with the URL rtsp://A.B.C.D:Port/streamN, for example, rtsp://10.0.1.47:28736/stream1. A.B.C.D is the WAN IP address of the gateway, and Port is the number of RTSP external port. N can be number 1 or 2 that indicates the stream, 1 for main stream and 2 for sub-stream.

9. 8. 5IP Restriction

When IP Restriction is enabled, you can add IP addresses to the deny list or allow list to restrict the access to the camera. The IP address in the deny list cannot access the camera, while only the IP addresses in the allow list can access the camera.

Follow the steps below to configure IP Restriction.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > IP Restriction.

3.Enable IP Restriction and specify the restriction rule. If you select Deny List, the devices with the IP addresses specified in the table will not be able to access the camera. If you select Allow List, only the devices with the IP addresses specified in the table can access the camera.

4.Click Add to add the desired IP address, give a description to identify this IP address, then click Save.

5.Click Save.

9. 8. 6Multicast

When Multicast is enabled, you can watch videos using the multicast address and port.

Follow the steps below to configure Multicast.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > IP Restriction.

3.Select the stream type, then enable Multicast.

4.Disable Random IP Port and specify a static address and port, or enable Random IP Port.

5.Click Apply.

After Multicast enabled, you can watch the video with the URL rtsp://A:B:C:D/multicastStreamN, for example, rtsp://192.168.0.3/multicastStream1. A.B.C.D is the IP address of the camera, and N can be number 1 or 2 that indicates the stream, 1 for main stream and 2 for substream.

9. 8. 7Server

You can configure the FTP server to save images which are captured by events.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > FTP Settings > Server.

3.Check Enable Server. FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol.

4.Enter Server Address and Port. They stand for the FTP server address and corresponding port.

5.Set Username and Password and confirm the password. The FTP user should have the permission to upload pictures.

6.If the FTP server supports picture uploading by anonymous users, you can check Anonymous to hide your device information during uploading.

Note: Anonymous login is not supported when SFTP protocol is selected.

7.Select the saving path of images uploaded in the dropdown box of Upload Path and Edit the Name.

8.Click Test to verify the FTP server.

9.Click Apply.

9. 8. 8Upload

You can configure the parameters of videos and images to be uploaded to the FTP server.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > FTP Settings > Upload.

3.Enable Recording Schedule and refer to Arming Schedule and Processing Mode for settings if needed.

4.Enable Upload Video and Upload Capture as needed.

5.Configure the following parameters:

6.Click Apply.

9. 8. 9ONVIF

ONVIF, or Open Network Video Interface Forum, aims to provide a standard for the interface between different IP-based physical security devices. ONVIF specifications provide a consistent way for devices from multiple manufacturers to work together

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Advanced > ONVIF.

3.Enable ONVIF if you need to use third-party management devices. For firmware version 1.6 and onwards, ONVIF uses port 80 and 2020 by default for communication; for earlier versions, the default port for ONVIF is 2020.

4.Click Apply.

9. 8. 10SNMP

You can set the SNMP, or Simple Network Management Protocol, to get device information in network management.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Advanced > SNMP.

3.Enable SNMP v2c.

4.Enter the SNMP community name. Note that the access is Read only, meaning that the network management system can only view but not modify parameters of the specified view.

5.Configure the following parameters.

6.Click Apply.

9. 8. 11DDNS

You can use the Dynamic DNS (DDNS) for network access. The dynamic IP address of the device can be mapped to a domain name resolution server to realize the network access via domain name. Registration on the DDNS server is required before configuring the DDNS settings of the device.

1.Go to Devices. Select the site where your device is located, find the device in the list, and click .

2.In the panel on the right, go to Network > Advanced > DDNS.

3.Select the type of Service Provider for domain name resolution.

4.Enter the domain name information, and click Apply.