What can I do if I forget my password of TP-Link Cloud account?

Our tpCamera app and Kasa app are based on TP-Link cloud, so they are using the same account which is TP-Link Cloud account. 

Note：This FAQ is suitable for all TP-Link cloud cameras such as NC450 and NC260, and also suit for kasa device such as HS100, LB200 and KC100 etc.

If you forget your password of TP-Link Cloud account, please follow the steps as below.

For tpCamera APP:

1. Tap “Forget” in the home page of tpCamera app.

2. Please input the registered email address (very important) of your cloud account, and tap “>” icon, then you will receive an email which will guide you to reset the password. 

3. Open the email, click on “Click to Reset Password”, it will lead you to a reset password page in our TP-Link cloud website.

4. Input your new password for your cloud account and confirm password, then click “Save”, you have finished password reset steps.

Now you can login your tpCamera app with your new password.

For KASA APP:

1. Tap “Forgot Password” in the Login page of Kasa app.

2. Please input the registered email address (very important) of your cloud account, and tap “Reset Password”, then you will receive an email which will guide you to reset the password.

3. Open you email and click on “Click to Reset Password”, it will lead you to a reset password page in our TP-Link cloud website.

4. Input your new password for your cloud account and confirm, then click “Save”, you have finished password reset steps.

Now you can login your Kasa APP with your new password.

In our cloud website:

1. Go to www.tplinkcloud.com, on the login page, click “Forget password”.

2. In the page below, type in the E-mail address you used to register the cloud account and click OK.

3. Then website will send an email to you as well, which is the same with the guide when using tpCamera app or Kasa app, you can follow the guide to create a new cloud password for your cloud account.

Get to know more details of each function and configuration please go to​ Download Center to download the manual of your product.