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Hogar
Modems/ Gateways
Your doorway to the internet
Expansión de Red
Easy ways to expand and enhance your network
SOHO Switches
Keeping your home wired for quality connections
Wi-Fi Móvil
WiFi on the go
Accesorios
Everything else you need for a connected lifestyle
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Hogar Inteligente
Cámaras Cloud
Keeping an eye on what matters
Contactos Inteligentes
Smarten up your home devices
Bombillos inteligentes
Light for every occasion
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Negocios
JetStream Switches
High-Speed wired networking from L3 managed to unmanaged
Access-Point Corporativos
Professional business Wi-Fi with centralized management
SafeStream Router
Secure VPN and Load Balance gateways to the business
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Proveedor de Servicios
DSL
Capable of high-speed network and integrated broadband applications
Wi-Fi Router
The reliable choice for home networking
LTE/3G
Maintains internet access wherever you go.
Powerline Adapter
Transforms electrical wiring to carry the network signal.
Range Extender
Easily expand your Wi-Fi coverage.
Switches
Boosts your business network with premium performance.
Business Wireless
Takes your enterprise Wi-Fi to new levels.
General questions about Parental Control feature of Deco?
13143 Here are some tips if Parental Control feature is not working properly on the Deco.
Firstly, please refer to the link to ensure the settings on parental control are correct.
Q1: Parental Control will be delayed for one hour to take effect.
A: It may be caused by Daylight Saving Time. In this case, please try to reboot the whole Deco network, and then the Deco will obtain the correct time normally.
Q2. A specific website is blocked by the parental control settings.
A: Please refer to the following steps to troubleshoot.
1) Click on the profile you configured on the Deco, then click on Filter Level.
2) Check what’s the Categories and Apps/WEBSITES that you have configured on the parental control.
3) Go to https://global.sitesafety.trendmicro.com, enter the URL of the blocked website, then you can know if the website is safe or not, and also can know what category the website belongs to.
If the website belongs to the blocked categories, it’s normal to be blocked by the parental control feature.
If you find that the blocked website is classified into the wrong categories, please go to https://global.sitesafety.trendmicro.com, then apply to reclassify the blocked website to a different category.
Q3. Deco cannot block websites.
A: Please refer to the following steps to troubleshoot.
1) Please ensure Malicious Content Filter on the Antivirus page is enabled.
2) Ensure you have entered the full domain name of the websites rather than the keywords in the Filter Level->APPS/WEBSITES page. For example, if you want to block the official website of FaceBook, you need to type in www.facebook.com rather than facebook or facebook.com.
3) When you access the blocked website, it may be re-directed to some other websites that have a relationship with the blocked website (such as the subdomain of the blocked website), causing that the filter rule won’t take effect. In this case, it’s suggested to go to the Insight page, find out the domain name that should be blocked, then click on the Website to block it.
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