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Hogar
Modems/ Gateways
Your doorway to the internet
Expansión de Red
Easy ways to expand and enhance your network
SOHO Switches
Keeping your home wired for quality connections
Wi-Fi Móvil
WiFi on the go
Accesorios
Everything else you need for a connected lifestyle
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Hogar Inteligente
Cámaras Cloud
Keeping an eye on what matters
Contactos Inteligentes
Smarten up your home devices
Bombillos inteligentes
Light for every occasion
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Negocios
JetStream Switches
High-Speed wired networking from L3 managed to unmanaged
Access-Point Corporativos
Professional business Wi-Fi with centralized management
SafeStream Router
Secure VPN and Load Balance gateways to the business
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Proveedor de Servicios
DSL
Capable of high-speed network and integrated broadband applications
Wi-Fi Router
The reliable choice for home networking
LTE/3G
Maintains internet access wherever you go.
Powerline Adapter
Transforms electrical wiring to carry the network signal.
Range Extender
Easily expand your Wi-Fi coverage.
Switches
Boosts your business network with premium performance.
Business Wireless
Takes your enterprise Wi-Fi to new levels.
Why are my Deco units or clients showing offline?
Some users may experience an issue that the Deco units/clients are online but appear to be offline in the Deco app. Below are the instructions to troubleshoot.
Q: What’s the phenomenon of the problem?
1) Your app will show one or more Deco units “Disconnected from other Decos”.
2) Some online clients appear on the Offline Devices list.
Q: How to solve the problem?
1) If the Deco units show offline
Firstly, connect your phone to Deco’s Wi-Fi network, ensure Deco has internet access. If not, refer to the link to troubleshoot.
If Deco does have internet access, try to follow one of the steps below to refresh the internet status.
a) Click the Internet icon and then tap on the offline Deco unit. Then tap “Try Again” to refresh the status.
b) Swipe down the app Home page and then release it.
c) Force to close the app and launch the app again.
*Note: It may take several attempts for the app to refresh successfully.
2) If a client shows offline
Please ensure you have not configured a static IP address on the client.
If you are still having issues after trying the above suggestions, we recommend you contact our Customer Support.
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