Why cannot I access the internet after successfully connected to the TP-Link router’s wireless network (new designed blue UI)?

Archer C2(EU)( V3 ) , Archer C59( V1 ) , Archer C1200( V1 ) , Archer C25( V1 ) , Archer C5400( V1 ) , Archer C58( V1 ) , Archer C3200( V1 ) , Touch P5( V1 ) , Archer C2( V3 ) , Archer C1900( V1 ) , Archer C60( V1 ) , Archer C2600( V1 ) , Archer C8( V1 V2 ) , Archer C3150( V1 ) , Archer C9( V1 V2 V3 ) , AD7200( V1 )
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Problem Description:
If you have set up the wireless router and successfully connected to the wireless network, but you cannot access the Internet, please try the solutions below:
Part one: check your computer settings:
For windows OS computer:
Step 1:
Please check whether the wireless network connection of your computer is under obtain an IP address automatically and obtain DNS server address automatically. If you don't know how to configure it, please click here.
Step 2:
Press Windows key and R key on the keyboard at the same time to open the Run application, type cmd and click OK. Type ipconfig –all in the coming window and press Enter.
If the IP is 169.254.xxx.xxx, please type in ipconfig –renew to get IP address again.
For MAS OS computer:
Step 1:
Please check whether the Wi-Fi connection of your computer is under Using DHCP to obtain IP address and there is no manually configured DNS server.
If it still can’t get a proper IP, please make sure you have enabled DHCP function. You can login http://tplinkwifi.net (or http://192.168.0.1) through Ethernet cable to make it.
Note: Sometimes the wireless connection is fault but seems good caused by unsupported key type. You can change the security type (like WEP) to type again.
Part 2 check Router settings:
Step 1:
Log in the web management page of the router. Open the web browser and input http://tplinkwifi.net:
Type the username and password in the login page, the default username and password are both admin in lower case.
Step 2:
After logged in, check the WAN part on the Status page, if it shows an IP address (similar as below), that means the router is successfully configured and connected to the Internet:
If there is no IP address, please check the physical connection or call your service provider to check the line.
Step 3:
If there is an IP address in internet section of the status page, please check whether you can ping a public IP address like 8.8.8.8.
If you cannot, please click on release/renew, then the router will try to obtain IP parameters again.
If you can but you still don’t have internet access, it may be caused by the DNS server. Please go to Advanced – Network – DHCP – DHCP settings, change primary DNS to 8.8.8.8, then click on save.
Go to top of the web management page, click Reboot icon to reboot to router:
Step 4:
After rebooted, please try the Internet again. If still to no avail, please contact TP-Link support for help.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
¿Es útil esta pregunta frecuente?
Sus comentarios nos ayudan a mejorar este sitio.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
Gracias
Agradecemos sus comentarios.
Haga clic aquí para comunicarse con el soporte técnico de TP-Link.
Este sitio web utiliza cookies para mejorar la navegación en el sitio web, analizar las actividades en línea y tener la mejor experiencia de usuario posible en nuestro sitio web. Puedes oponerte al uso de cookies en cualquier momento. Puede encontrar más información en nuestra política de privacidad . No volver a mostrar
Your Privacy Choices
Este sitio web utiliza cookies para mejorar la navegación en el sitio web, analizar las actividades en línea y tener la mejor experiencia de usuario posible en nuestro sitio web. Puedes oponerte al uso de cookies en cualquier momento. Puede encontrar más información en nuestra política de privacidad . No volver a mostrar
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_banner, tp_privacy_base, tp_privacy_marketing, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or