TP-LINK Replacement & Warranty

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Warranty & Replacement

Dear Customers,

Thank you very much for purchasing TP-Link products. To protect your rights and interests, please read the following Warranty Policy carefully.

  1. Limited Warranty Warranty Period Replacement Procedure Appendix
Limited Warranty

TP-Link Australia Pty Ltd (TP-Link Australia) provides a limited warranty on all eligible TP-Link products originally purchased in Australia or New Zealand from an authorised retailer. The limited warranty covers failures due to defects in material or workmanship on the primary device, antenna, and external power supply. Packaging, software products, and technical data are not covered under the limited warranty. The limited warranty does not extend to uninterrupted or error-free operations. Purchase receipts from an authorised retailer and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. 

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. 

Conditions that disqualify products from the limited warranty include, but are not limited to:

  • any defects or damage caused by abnormal use, including but not limited to:
    • any defects or damage caused by accidents, improper installation or maintenance, misuse (including failure to follow product documentation), neglect, disassembly, alterations to the hardware or supporting setting files, service or repair or maintenance by other than TP-Link Australia authorized technicians, and external causes such as, but not limited to, natural disaster (e.g. lightning, flood, earthquake, etc.), water damage, extreme thermal or environmental conditions;
    • any defects or damage caused by software, viruses or improper use of self-made, non-public or third-party/open-source software;
    • any unauthorised obliteration or tearing up of the product barcode; or
    • any product with obvious hard object damage, fissure, broken legs, exposed core, severe deformation, or any other similar damage;
  • any defects or damage caused by normal tear or wear that does not impact the normal use of the product by a normal standard;
  • any defects caused by transportation or loading during the returning voyage;
  • any defects you knew of or were made aware of before you bought the product; or
  • any other defects that are not caused by workmanship or product quality.
 

Warranty Period

TP-LINK Australia provides a 3-year warranty for Home Products, a 5-year warranty for Business Products, and a 1-year for other products from the date of purchase of the products by an original purchaser from an authorised retailer. If you have questions about warranties on new TP-Link products, select a product list below.

Products in Category Product Type Warranty Period
Consumer Networking Whole-Home Wi-Fi System 3-Year
Wi-Fi Router
Modems/Gateways
Network Expansion
Mobile Wi-Fi
Adapters
SOHO Switches
Accessories 1-Year
Consumer Electronics Smart Cameras (Wired) 2-Year
Smart Power
Smart Lighting
Smart Hub 1-Year
Smart Sensors
Smart Switches
Smart Robot Vacuums
Smart Cameras and Doorbell (Battery powered)
Accessories
Enterprise Networking Controllers 5-Year
Access Points (Indoor)
Business Routers
Business Switches (excl. LiteWave Switches in Plastic Case)
LiteWave Switches (Plastic Case) 3-Year
Access Points (Outdoor) & Pharos Wireless Broadband
VIGI Surveillance
Business Accessories

 

* The Warranty Period is calculated starting from the date of the original purchase of the products from an authorised retailer. The Warranty Period does not renew or recalculate at the time of repair or replacement. The original date of purchase will apply to repaired or replacement products. 

**Starting from January 21, 2019, TP-Link Australia provides a 5-year Limited Warranty on our Business Products, subject to the following conditions:
TP-Link Australia will honour the 5-Year Limited Warranty for all Business Products originally purchased from an authorised retailer on or after January 1, 2017. Purchases before January 1, 2017, with obtaining the 3-Year Limited Warranty.

VIGI Security provides a 3-year Limited Warranty.

***TP-Link Australia will honour the 3-Year Limited Warranty for all TP-Link Smart and Security Products originally purchased from an authorised retailer or reseller if the packaging states the warranty is for 3 years.

**Starting from December 1, 2022, TP-Link Australia provides a 3-Year Limited Warranty on our LiteWave Unmanaged Switches, subject to the following conditions:
TP-Link Australia will honour the 5-Year Limited Warranty for all LiteWave Unmanaged Switches originally purchased from an authorised retailer with a 5-Year warranty sticker. 

Replacement Procedure

You will be responsible for shipping charges, insurance, transportation-related and other expenses incurred in claiming the warranty from TP-Link Australia.
If you return out-of-warranty products or products under warranty that are determined not to conform to this warranty, you will be responsible for all return shipping and other transportation-related expenses.
If the product is found to be defective and is covered by the TP-Link Australia limited warranty, the consumer can request a product repair or replacement as follows:

Normal Replacement

To request warranty service in Australia and New Zealand, you must process TP-LINK’s RMA program by following the steps below.

Step 1: Call the Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.
The customer is required to perform troubleshooting with TP-LINK technical staff to receive a case number.

For additional methods of technical assistance please visit: http://www.tp-link.com.au/support-contact.html 

Step 2: Procure the replacement item from the reseller with which you originally purchased the product by providing the faulty goods, the case number and the purchase receipt.
 

Normal Replacement to Retailer Store

To request warranty service in Australia and New Zealand, you must process TP-Link’s RMA program by following the steps below.

Step 1: Call the Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.

The consumer is required to perform troubleshooting with TP-Link technical staff to receive a case number.

For additional methods of technical assistance, please visit https://www.tp-link.com/au/support/rma/.

Step 2: Procure the faulty product to the retailer where the product was originally purchased by providing the faulty product with a complete serial number, the case number and the purchase receipt.

Alternative Replacement

If the retailer store no longer accepts your claim, you may process it through TP-Link's RMA program by following the steps below. We do not accept warranty claims without a case number or purchase receipt.

Step 1: Call the Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.

The consumer is required to perform troubleshooting with TP-Link technical staff to receive a case number.

For additional methods of technical assistance, please visit http://www.TP-Link.com.au/support-contact.html.

Step 2: Post the faulty product with a complete serial number, case number, purchase receipt and the attached TP-LINK Australia Product Repair and Replacement Form to TP-LINK Australia at the address below:

Company Name: TP-LINK Australia Pty Ltd

Business Address: Unit 4, 9-11 South Street, Rydalmere, NSW, Australia

Contact Number: 1300 875 465

Step 3: Once the faulty product is received by TP-Link Australia, TP-Link Australia or its distributors will inspect the faulty product and may ship back a repaired or replacement product. Consumers will be informed of a tracking number. This process is usually performed within 3-5 business days excluding delivery times.

The warranty period shall not be extended and is to be calculated from the product's original date of purchase from an authorised retailer.

How Consumer Law Relates To This Warranty

The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under the law concerning the goods to which the warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

Appendix:

The warranty service stated above is only valid for products sold in Australia or New Zealand by authorised retailers only. Any other additional warranty service agreed upon at the time of purchase shall only be effective based on the contract signed by TP-Link Australia.
If any warranty service made by the suppliers is beyond this warranty policy, TP-Link Australia shall not be held liable. Please obtain documents during purchase to be honoured by the supplier.
If there is any direct or indirect damage other than the TP-Link product’s fault that prohibited the product from functioning normally, TP-Link Australia shall only be liable for the duties stipulated by the state law.
TP-Link Australia shall neither, on any account, respond to any loss caused by damage such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
Remarks:  TP-Link Australia reserves all rights including interpretation and modification to this warranty policy.
TP-Link Australia does not provide international warranty service.  Your TP-Link product is only covered by the warranty policy of the country where the product was originally purchased.  If you need to ship your product back to the country where you originally purchased the product for warranty services, you will need to pay for both ways of shipping fees.
For more information, please send an email to support.au@tp-link.com (AUS) and support.nz@tp-link.com (NZ). 

 

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Whole-Home Wi-Fi System

Deco BE85 Deco BE65 Deco XE200
Deco XE75 Pro Deco XE75 Deco X95
Deco X90 Deco X80-5G Deco X80
Deco X75 Deco X73-DSL Deco X68
Deco X60 Deco X55 Deco X50-4G
Deco X50-DSL Deco X50-PoE Deco X50-Outdoor
Deco X50-5G Deco X50 Deco X50 Pro
Deco PX50 Deco X25 Deco Voice X20
Deco X20 Deco X20-4G Deco X20-DSL
Deco X10 Deco M9 Plus Deco S7
Deco M5 Deco M4 Deco E4
Deco S4 Deco E3  

 

Wi-Fi Router 

Archer BE550 Deco BE85 Archer BE900
Archer VX1800v Archer AXE75 Archer AX11000
Archer AX6000 Archer AXE300 Archer GX90
Archer AX90 Archer AX80 Archer AX73
Archer AX72 Archer AX72 Pro Archer AX55
Archer AX55 Pro Archer AX53 Archer AX50
Archer AX23 Archer AX20 Archer AX12
Archer AX10 Archer AX1800 Archer AX1500
Archer C5400X Archer C5400 Archer C4000
Archer C3200 Archer C3150 Archer C2600
Archer C2300 Archer A10 Archer A9
Archer A8 Archer A6 Archer C9
Archer C8 Archer C80 Archer C7
Archer C6 Archer C64 Archer C60
Archer C59 Archer C54 Archer C50
Archer C5 Archer C1200 Archer C25
Archer C24 Archer C2 Archer C20
TL-WR1043N TL-WR1043ND TL-WR945N
TL-WR940N TL-WR845N TL-WR843N
TL-WR842N TL-WR841N TL-WR840N
TL-WR820N TL-WR802N TL-WR941ND
TL-WR941HP TL-WR841HP TL-WR843ND
TL-WR842ND TL-WDR4300 TL-WR743ND
TL-WR702N Touch P5 Archer Air R5

 

Network Expansion

Archer Air E5 RE900X RE815XE
RE705X RE700X RE605X
RE505X RE500X RE650
RE590T RE580D RE450
RE350 RE305 RE300
RE210 RE205 RE200
TL-WA855RE TL-WA850REKIT TL-WA850RE
TL-WA830RE TL-WA820RE  
TL-WPA8631P KIT TL-WPA8631P TL-WPA8630P KIT
TL-WPA8630P TL-WPA7510 KIT TL-WPA7510
TL-WPA4227 KIT TL-WPA4221 KIT TL-WPA4220 KIT
TL-WPA4220 TL-PA9020P KIT TL-PA8033P KIT
TL-PA8010P KIT TL-PA7010P KIT TL-PA4016P KIT
TL-PA4010P KIT TL-PA4010 KIT TL-PA411KIT
TL-PA211KIT    
TL-WA3001 TL-WA901NDTL-WA1801 TL-WA901N
TL-WA801ND TL-WA801N TL-WA701ND

 

Modems/Gateways

TL-VG5612 TD-W9970 TD-W8980
Archer VR2800 Archer VR2600 Archer VR2100
Archer VR2100V Archer VR1600v Archer VR900
Archer VR600 Archer VR600v Archer VR500v
Archer VR400 Archer VR300 Archer VR200v
Archer D9 Archer D7 Archer D5
Archer D50 Archer D2 Archer D20
TD-W9980 TD-W9977 TD-W9960
TD-W8970 TD-W8968 TD-W8961N
TD-W8960N TD-W8950N TD-VG3631
TD-VG3511 TD-8840T TD-8817 
TD-8816 TL-R860 VC321-G2h
VN020-F2V    

 

Mobile Wi-Fi

M7450 M7350 M7300
M7200 M7000 M5350

 

Adapters

TX401 TX201  
Archer TX3000E Archer TXE75E  Archer TXE72E
Archer TX55E Archer TX50E Archer TX20U Plus
Archer TX20UH Archer TX20E Archer TX20U Nano
Archer TX20U Archer T9E Archer T9UH
Archer T8E Archer T6E Archer T600U Nano
Archer T5E Archer T4E Archer T4U Plus
Archer T4UH Archer T4UHP Archer T4U
Archer T3U Archer T3U Plus Archer T3U Nano
Archer T2U Archer T2UH Archer T2UHP
Archer T2U Plus Archer T2E Archer T2U Nano
Archer T2UB Nano Archer T1U TL-WN881ND
TL-WN851ND TL-WN823N TL-WN822N
TL-WN821N TL-WN8200ND TL-WN781ND
TL-WN727N TL-WN725N TL-WN723N
TL-WN722N TL-WN7200ND TL-WDN4800
TG-3468 TG-3269 TF-3239DL
UB500 UB400 UB4A
UB5A    

 

Soho Switch

TL-SG1008D TL-SG1005D TL-SF1008D
TL-SF1016D TL-SF1005D LS1005G
LS1005 LS1008G  

 

Accessories

TL-PB20100 TL-PB20000 TL-PB15600
TL-PB10000 TL-PB10400 TL-PB5200
TL-PB2600 TL-PBG13400 TL-PBG6700
TL-EC505EM TL-EC510EM TL-EC515EM
TL-EC530EM TL-PS310U TL-PS110P
TL-WPS510U BS1001 UH720
UH700 UH430 UH400
UE330 UE306 UE305
UE300 UE200 TL-WCS200
TL-PS110U TL-AC210 HA100
UP540 UP525 UC430
CP220 CP230 UC100
UC400 UC300C RackMount Kit-19
DSL008 TD-S201A RackMount Kit-13

 

Smart Camera (Wired)

KC200 KC125 KC120
KC115 KC110 KC105
KC100    
NC450 NC260 NC250
NC220 NC210 NC200
Tapo C520WS Tapo C510W Tapo C500
Tapo C325WB Tapo C320WS Tapo C310
Tapo C225 Tapo C212 Tapo C220
Tapo C210 Tapo C200 Tapo C110
Tapo C100 TC71 TC70
TC65 TC60 TC40

 

Smart Power

KP115 KP105 KP303
HS100 HS100KIT HS110
Tapo P300 Tapo P110 Tapo P100

 

Smart Lighting

KL430 KL430E KL130
KL130B KL120 KL120B
KL110 KL110B KL60
KL60B KL50 KL50B
LB130 LB120 LB110
LB100    
Tapo L630 Tapo L610 Tapo L530E
Tapo L530B Tapo L510E Tapo L510B
TL33 TL31 Tapo L930-10
Tapo L930-5 Tapo L920-10 Tapo L920-5
Tapo L900-20 Tapo L900-10 Tapo L900-5
Tapo L535E Tapo L535B  

Close

Smart Hub

Tapo H200 Tapo H100  

 

Smart Sensor

Tapo T315 Tapo T310 Tapo T300
Tapo T110 Tapo T100  

 

Smart Switch

Tapo S200D Tapo S200B  
     

 

Smart Robot Vacuums

Tapo RV30 Plus Tapo RV30 Tapo RV30C Mop
Tapo RV10 Plus Tapo RV10 Tapo RV10 Lite

 

Smart Camera and Doorbell (Battery Powered)

KC300 KC300S2 KC300S3
Tapo C425 Tapo C420 Tapo C420S1
Tapo C420S2 Tapo C420S4 Tapo C410
Tapo C410(2-pack) Tapo C410(3-pack) Tapo C420S4
Tapo C400 Tapo C400S2 Tapo C400S1
Tapo D230S1 Tapo D235  

 

Smart Accessories

Tapo A100 Tapo A200 Tapo RVA400
Tapo RVA300 Tapo RVA200 Tapo RVA101
Tapo RVA100    

 

 

Controllers

CAP1750 CAP1200 CAP300
AC500 AC50 OC300
OC200 AP500 AP300
AP200    

 

Access Point (indoor)

EAP690E HD EAP660 HD EAP620 HD
EAP265 HD EAP680 EAP670
EAP653 EAP650 EAP613
EAP610 EAP330 EAP320
EAP245 EAP225 EAP223
EAP220 EAP120 EAP115
EAP110 EAP655-Wall EAP615-Wall
EAP235-Wall EAP225-Wall EAP115-Wall

 

Business Routers

VPN Router
TL-ER604W    
Router
TL-ER6120 TL-ER6020 TL-R600VPN
Load Balance Broadband Router
TL-ER5120 TL-R480T+ TL-R470T+
Safestream Gateway - Omada SDN
ER8411 TL-ER7206 ER7206
ER7212PC TL-R605 ER605
ER707-M2 ER706W  
     

 

 

Business Switches (excl. LiteWave Switches in Plastic Case)

L3 Managed Switch Series
T3700G-52TQ T3700G-28TQ  
L2 / L2+ Managed Switch T2700/T2600 /T2500 Series
TL-SG3452XP TL-SG3452X T2700G-28TQ
T2600G-28SQ T2600G-52TS(TL-SG3452) T2600G-28MPS(TL-SG3424P)
T2600G-28TS(TL-SG3424) T2600G-28TS-DC TL-SL3452
T2600G-18TS(TL-SG3216) TL-SL3428 TL-SG3428
TL-SG3428MP TL-SG3428X TL-SG3210XHP-M2
TL-SG3428XMP TL-SG3452 TL-SG3452P
TL-SG2218 TL-SG3428X-UPS TL-SG3428XF
TL-SG3428X-M2 T2500G-10MPS T2500G-10TS(TL-SG3210)
T2500-28TC(TL-SL5428E) TL-SG5412F TL-SG5428
TL-SG3210 TL-SX3016F TL-SX3016F
TL-SX3206HPP SG3210X-M2 SG3218XP-M2
TL-SG3428XPP-M2 TL-SX3008F  
Smart Managed Switch T1700/T1600/T1500 Series
T1700G-28TQ T1700X-16TS  
T1600G-52PS(TL-SG2452P) T1600G-52TS(TL-SG2452) T1600G-28PS(TL-SG2424P)
T1600G-28PS T1600G-28TS T1600G-28TS(TL-SG2424)
T1600G-18TS(TL-SG2216)    
T1500-28PCT(TL-SL2428P) T1500G-10MPS T1500G-10PS(TL-SG2210P)
T1500G-8T(TL-SG2008)    
TL-SL2452 TL-SL2428 TL-SL2428P
TL-SG2428P TL-SL2218 TL-SG2218P
TL-SL2210 TL-SG2210P  TL-SG2008
TL-SG2008P

TL-SG2210MP

TL-SG2016P
Easy Smart Switch
TL-SG1428PE TL-SG1218MPE TL-SG1218MP
TL-SG1024DE TL-SG1016DE TL-SG1016PE
TL-SG1008PE TL-SG108PE TL-SG116E
TL-SG108E TL-SG105PE TL-SG105E
TL-SG105MPE TL-SG105PP-M2  
Unmanaged Pure-Gigabit Switch
TL-SG1048 TL-SG1016 TL-SG108
TL-SG1024 TL-SG1016D TL-SG108S
TL-SG1024D TL-SG1016S TL-SG1005P
TL-SG1024S TL-SG1008MP TL-SG105
TL-SG116 TL-SG116P TL-SG1008P
TL-SG1008 TL-SG105S TL-SG1006PP
TL-SG1210P TL-SG105-M2 TL-SG1210PP
TL-SG108-M2 TL-SG1210MPE TL-SG1210MP
Unmanaged 10/100M Switch
TL-SF1048 TL-SF1016 TL-SF1008LP
TL-SF1024 TL-SF1016DS TL-SF1008P
TL-SF1024D TL-SL1218MP TL-SL1218P
TL-SF1005P TL-SF1006P TL-SL1210
TL-SL1226P TL-SF1005LP TL-SL1226
TL-SG1005LP TL-SF1009P TL-SL1311MP
TL-SL1311P TL-SX1008 TL-SX105
LiteWave Switches(Metal Case)
LS109P LS108G LS106LP
LS105LP LS105GP LS105G
LS1210GP    

 

LiteWave Switches (Plastic Case)

LS1008G LS1005G LS1005
LS1008    

 

Access Points (Outdoor) & Pharos Wireless Broadband

EAP650-Outdoor EAP610-Outdoor EAP225-Outdoor
EAP110-Outdoor CPE710 CPE610
CPE605 CPE520 CPE510
CPE220 CPE210 TL-WA7210N
TL-WA7510N TL-WA5210G TL-WA5110G
WBS510 WBS210 CAP300-Outdoor
Indoor Antennas
TL-ANT2409CL TL-ANT2408C TL-ANT2408CL
TL-ANT2405C TL-ANT2405CL  
Outdoor Antennas
TL-ANT5819MS TL-ANT5823B TL-ANT2412D
TL-ANT2415MS TL-ANT2424B TL-ANT2410MO
TL-ANT2424MD TL-ANT2415D TL-ANT2409A
TL-ANT5830MD TL-ANT2414A TL-ANT2409B
TL-ANT5830B TL-ANT2414B  

 

VIGI Security

VIGI NVR1016H VIGI NVR1008H VIGI C540-W
VIGI C540V VIGI C540 VIGI C450
VIGI C440-W VIGI C440 VIGI C440I
VIGI C430 VIGI C430I VIGI C420I
VIGI C340I VIGI C340 VIGI C330
VIGI C330I VIGI C320I VIGI C250
VIGI C240 VIGI C240I VIGI C230
VIGI C230I VIGI C230I Mini VIGI C220
VIGI C220I VIGI C400HP-4 VIGI C400HP-2.8
VIGI C340HPWSM-4 VIGI C340-W VIGI C300HP-6
VIGI C300HP-4 VIGI NVR1008H-8MP VIGI NVR1004H-4P
VIGI NVR1104H-4P VIGI NVR1008H-8P VIGI NVR4032H
VIGI NK8P-B434I    

 

 

Business Accessories

Media Converter
MC220L MC210CS MC200CM
MC112CS MC111CS MC110CS
MC100CM TL-FC111A-20 TL-FC111B-20
TL-FC311A-2 TL-FC311B-2 TL-FC1420
TL-FC311A-20 TL-FC311B-20 TL-FC111PB-20
POE Accessory
TL-POE10R TL-PoE150S TL-PoE200
TL-POE160S TL-POE170S TL-POE2412G
TL-POE4818G TL-POE4824G TL-POE260S
TL-POE10E    
SFP+/SFP Module
TL-SM311LM TL-SM321B TXC432-CU3M
TL-SM311LS TX432 TXM431-SR
TL-SM321A TXC432-CU1M TXM431-LR
TL-SM321A-2 TL-SM321B-2 TL-SM5110-SR
TL-SM5110-LR TL-SM5220-3M TL-SM5220-1M
TL-SM5310-T TL-SM331T  
Power Supply
TL-MC1400 RPS150 RPS2
TL-MCRP100 PSM150-AC  
Antenna Accessories
TL-ANT24EC12N TL-ANT24EC3S TL-ANT24SP
TL-ANT24EC6N TL-ANT24PT3 TL-ANT24EC5S
TL-ANT200PT    


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3G/4G Router
Archer MR600 Archer MR500 Archer MR400
Archer MR200 TL-MR100 TL-WR902AC
TL-MR6500v TL-MR6400 TL-MR3620
TL-MR3420 TL-MR3220 TL-MR3040
TL-MR3020 Archer MR105  
 
     

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