TP-LINK Replacement & Warranty

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Warranty & Replacement

Dear Customers,

Thank you very much for purchasing TP-Link products. To protect your rights and interests, please read the following Warranty Policy carefully.

  1. Limited Warranty
  2. Warranty Period
  3. Replacement Procedure
  4. Appendix

Limited Warranty

TP-Link Australia Pty Ltd (TP-Link Australia) provides a limited warranty on all eligible TP-Link products originally purchased in Australia or New Zealand from an authorised retailer. The limited warranty covers failures due to defects in material or workmanship on the primary device, antenna, and external power supply. Packaging, software products, and technical data are not covered under the limited warranty. The limited warranty does not extend to uninterrupted or error-free operations. Purchase receipts from an authorised retailer and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. 

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. 

Conditions that disqualify products from the limited warranty include, but are not limited to:

  • any defects or damage caused by abnormal use, including but not limited to:
    • any defects or damage caused by accidents, improper installation or maintenance, misuse (including failure to follow product documentation), neglect, disassembly, alterations to the hardware or supporting setting files, service or repair or maintenance by other than TP-Link Australia authorized technicians, and external causes such as, but not limited to, natural disaster (e.g. lightning, flood, earthquake, etc.), water damage, extreme thermal or environmental conditions;
    • any defects or damage caused by software, virus or improper use of self-made, non-public or third-party/open-source software;
    • any unauthorised obliteration or tearing up of the product barcode; or
    • any product with obvious hard object damage, fissure, broken legs, exposed core, severe deformation, or any other similar damage;
  • any defects or damage caused by normal tear or wear which does not impact the normal use of the product by a normal standard;
  • any defects caused by transportation or loading during returning voyage;
  • any defects you knew of or were made aware of before you bought the product; or
  • any other defects that are not caused by workmanship or product quality.
 

Warranty Period

TP-LINK Australia provides a 3-Year warranty for Home Products, a 5-Year warranty for Business Products, and a 1-Year for other products from the date of purchase of the products by an original purchaser from an authorised retailer. If you have questions about warranties on new TP-Link products, select a product list below.

Product Type
TP-Link Home Products 3-Year
TP-Link Business Products 5-Year** 
TP-Link Outdoor Products

3-Year

TP-Link Smart and Security Products 2-Year***
Other TP-Link Products 1-Year

* The Warranty Period is calculated starting from the date of the original purchase of the products from an authorised retailer. The Warranty Period does not renew or recalculated at the time of repair or replacement. The original date of purchase will apply to repaired or replacement products. 

**Starting from January 21, 2019, TP-Link Australia provides a 5-Year Limited Warranty on our Business Products, subject to the following conditions:
TP-Link Australia will honour the 5-Year Limited Warranty for all Business Products originally purchased from an authorised retailer on or after January 1, 2017. Purchases before January 1, 2017, with obtaining the 3-Year Limited Warranty.

VIGI Security provides a 2-Year Limited Warranty.

***TP-Link Australia will honour the 3-Year Limited Warranty for all TP-Link Smart and Security Products originally purchased from an authorised retailer or reseller if the packaging states the warranty is for 3 years.

LiteWave Unmanaged Switches provides a 3-Year Limited Warranty.

**Starting from December 1, 2022, TP-Link Australia provides a 3-Year Limited Warranty on our LiteWave Unmanaged Switches, subject to the following conditions:
TP-Link Australia will honour the 5-Year Limited Warranty for all LiteWave Unmanaged Switches originally purchased from an authorised retailer with a 5-Year warranty sticker. 

Replacement Procedure

You will be responsible for shipping charges, insurance, transportation-related and other expenses incurred in claiming the warranty from TP-Link Australia.
If you return out-of-warranty products or products under warranty that are determined not to conform to this warranty, you will be responsible for all return shipping and other transportation-related expenses.
If the product is found to be defective and is covered by the TP-Link Australia limited warranty, the consumer can request a product repair or replacement as follows:

Normal Replacement

To request warranty service in Australia and New Zealand, you must process TP-LINK’s RMA program by following the steps below.

Step 1: Call the Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.
The customer is required to perform troubleshooting with TP-LINK technical staff to receive a case number.

For additional methods of technical assistance please visit: http://www.tp-link.com.au/support-contact.html 

Step 2: Procure the replacement item from the reseller with which you originally purchased the product by providing the faulty goods, the case number and the purchase receipt.
 

Normal Replacement to Retailer Store

To request warranty service in Australia and New Zealand, you must process TP-Link’s RMA program by following the steps below.

Step 1: Call the Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.

The consumer is required to perform troubleshooting with TP-Link technical staff to receive a case number.

For additional methods of technical assistance, please visit https://www.tp-link.com/au/support/rma/.

Step 2: Procure the faulty product to the retailer where the product was originally purchased by providing the faulty product with a complete serial number, the case number and the purchase receipt.

Alternative Replacement

If the retailer store no longer accepts your claim, you may process it through TP-Link's RMA program by following the steps below. We do not accept warranty claims without a case number or purchase receipt.

Step 1: Call the Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.

The consumer is required to perform troubleshooting with TP-Link technical staff to receive a case number.

For additional methods of technical assistance, please visit http://www.TP-Link.com.au/support-contact.html.

Step 2: Post the faulty product with a complete serial number, case number, purchase receipt and the attached TP-LINK Australia Product Repair and Replacement Form to TP-LINK Australia at the address below:

Company Name: TP-LINK Australia Pty Ltd

Business Address: Unit 4, 9-11 South Street, Rydalmere, NSW, Australia

Contact Number: 1300 875 465

Step 3: Once the faulty product is received by TP-Link Australia, TP-Link Australia or its distributors will inspect the faulty product and may ship back a repaired or replacement product. Consumers will be informed of a tracking number. This process is usually performed within 3-5 business days excluding delivery times.

The warranty period shall not be extended and is to be calculated from the product's original date of purchase from an authorised retailer.

How Consumer Law Relates To This Warranty

The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under the law concerning the goods to which the warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

Appendix:

The warranty service stated above is only valid for products sold in Australia or New Zealand by authorised retailers only. Any other additional warranty service agreed upon at the time of purchase shall only be effective based on the contract signed by TP-Link Australia.
If any warranty service made by the suppliers is beyond this warranty policy, TP-Link Australia shall not be held liable. Please obtain documents during purchase to be honoured by the supplier.
If there is any direct or indirect damage other than the TP-Link product’s fault that prohibited the product from functioning normally, TP-Link Australia shall only be liable for the duties stipulated by the state law.
TP-Link Australia shall neither, on any account, respond to any loss caused by damage such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
Remarks:  TP-Link Australia reserves all rights including interpretation and modification to this warranty policy.
TP-Link Australia does not provide international warranty service.  Your TP-Link product is only covered by the warranty policy of the country where the product was originally purchased.  If you need to ship your product back to the country where you originally purchased the product for warranty services, you will need to pay for both ways of shipping fees.
For more information, please send an email to support.au@tp-link.com (AUS) and support.nz@tp-link.com (NZ). 

 

 

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Home Products ** 3 Years Warranty **
WiFi Router
Deco XE75 Pro Deco XE75 Deco X95
Deco X90 Deco X80 Deco X73-DSL
Deco X75 Deco X68 Deco X60
Deco X55 Deco X50-4G Deco X50-PoE
Deco X50-DSL Deco X50-PoE Deco X50
Deco PX50 Deco X25 Deco Voice X20
Deco X20 Deco X20-4G Deco X20-DSL
Deco M9 Plus Deco S7 Deco M5
Deco M4 Deco E4 Deco S4
Deco E3 Archer AXE75 Archer AX11000
Archer AX6000 Archer AX90 Archer GX90
Archer AX73 Archer AX72 Archer AX72 Pro
Archer AX55 Archer AX55 Pro Archer AX53
Archer AX50 Archer AX23 Archer AX20
Archer AX10 Archer AX1800 Archer AX1500
Archer C5400X Archer C5400 Archer C4000
Archer C3200 Archer C3150 Archer C2600
Archer C2300 Archer A10 Archer A9
Archer A8 Archer A6 Archer C9
Archer C8 Archer C80 Archer C7
Archer C6 Archer C64 Archer C60
Archer C59 Archer C54 Archer C50
Archer C5 Archer C1200 Archer C25
Archer C24 Archer C2 Archer C20
TL-WR1043N TL-WR1043ND TL-WR945N
TL-WR940N TL-WR845N TL-WR843N
TL-WR842N TL-WR841N TL-WR840N
TL-WR820N TL-WR802N TL-WR941ND
TL-WR941HP TL-WR841HP TL-WR843ND
TL-WR842ND TL-WDR4300 TL-WR743ND
TL-WR702N Touch P5  
Range Extender
RE705X RE700X RE605X
RE505X RE500X  
RE650 RE590T RE580D
RE450 RE350 RE305
RE300 RE210 RE205
RE200 TL-WA855RE TL-WA850REKIT
TL-WA850RE TL-WA830RE TL-WA820RE
WiFi Adapter
Archer TX3000E Archer TXE75E Archer TX55E
Archer TX50E TX401 TX201
Archer TX20U Plus Archer TX20UH  
Archer T9E Archer T9UH Archer T8E
Archer T6E Archer T600U Nano Archer T5E
Archer T4E Archer T4U Plus Archer T4UH
Archer T4UHP Archer T4U Archer T3U
Archer T3U Plus Archer T3U Nano Archer T2U
Archer T2UH Archer T2UHP Archer T2U Plus
Archer T2E Archer T2U Nano Archer T2UB Nano
Archer T1U TL-WN881ND TL-WN851ND
TL-WN823N TL-WN821N TL-WN822N
TL-WN8200ND TL-WN781ND TL-WN727N
TL-WN725N TL-WN723N TL-WN722N
TL-WN7200ND TL-WDN4800 TG-3468
TG-3269 TF-3239DL UB5A
Access Point
AP500 AP300 AP200
TL-WA3001 TL-WA1201 TL-WA901ND
TL-WA901N TL-WA801ND TL-WA801N
TL-WA701ND    
Mobile WiFi
M7450 M7350 M7300
M7200 M7000 M5350
3G/4G Router
Archer MR600 Archer MR500 Archer MR400
Archer MR200 TL-MR100 TL-WR902AC
TL-MR6500v TL-MR6400 TL-MR3620
TL-MR3420 TL-MR3220 TL-MR3040
TL-MR3020    
Broadband Access
TL-VG5612 TD-W9970 TD-W8980
Archer VR2800 Archer VR2600 Archer VR2100
Archer VR2100V Archer VR1600v Archer VR900
Archer VR600 Archer VR600v Archer VR500v
Archer VR400 Archer VR300 Archer VR200v
Archer D9 Archer D7 Archer D5
Archer D50 Archer D2 Archer D20
TD-W9980 TD-W9977 TD-W9960
TD-W8970 TD-W8968 TD-W8961N
TD-W8960N TD-W8950N TD-VG3631
TD-VG3511 TD-8840T TD-8817 
TD-8816 TL-R860 VC321-G2h
VN020-F2V    
Powerline
TL-WPA8631P KIT TL-WPA8631P TL-WPA8630P KIT
TL-WPA8630P TL-WPA7510 KIT TL-WPA7510
TL-WPA4227 KIT TL-WPA4221 KIT TL-WPA4220 KIT
TL-WPA4220 TL-PA9020P KIT TL-PA8033P KIT
TL-PA8010P KIT TL-PA7010P KIT TL-PA4016P KIT
TL-PA4010P KIT TL-PA4010 KIT TL-PA411KIT
TL-PA211KIT    
Switch
TL-SG1008D TL-SG1005D TL-SF1008D
TL-SF1016D TL-SF1005D LS1005G
LS1005 LS1008G LS1008
LS105G LS108G  
USB Bluetooth Adapter
UB500 UB400 UB4A
Media Converter
MC220L MC210CS MC200CM
MC112CS MC111CS MC110CS
MC100CM TL-FC111A-20 TL-FC111B-20
TL-FC311A-2 TL-FC311B-2 TL-FC1420
TL-FC311A-20 TL-FC311B-20 TL-FC111PB-20
POE Accessory
TL-POE10R TL-PoE150S TL-PoE200
TL-POE160S TL-POE170S  
SFP+/SFP Module
TL-SM311LM TL-SM321B TXC432-CU3M
TL-SM311LS TX432 TXM431-SR
TL-SM321A TXC432-CU1M TXM431-LR
TL-SM321A-2 TL-SM321B-2 TL-SM5110-SR
TL-SM5110-LR TL-SM5220-3M TL-SM5220-1M
TL-SM5310-T TL-SM331T  
Power Supply
TL-MC1400 RPS150 RPS2
TL-MCRP100 PSM150-AC  
Indoor Antennas
TL-ANT2409CL TL-ANT2408C TL-ANT2408CL
TL-ANT2405C TL-ANT2405CL  
Outdoor Antennas
TL-ANT5819MS TL-ANT5823B TL-ANT2412D
TL-ANT2415MS TL-ANT2424B TL-ANT2410MO
TL-ANT2424MD TL-ANT2415D TL-ANT2409A
TL-ANT5830MD TL-ANT2414A TL-ANT2409B
TL-ANT5830B TL-ANT2414B  
Antenna Accessories
TL-ANT24EC12N TL-ANT24EC3S TL-ANT24SP
TL-ANT24EC6N TL-ANT24PT3  
TL-ANT24EC5S TL-ANT200PT  
Cloud Camera
NC450 NC260 NC250
NC220 NC210 NC200
Smart Plug
HS100 HS100KIT HS110
Smart LED Bulb
LB130 LB120 LB110
LB100    

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Smart and Security Products ** 2 Years Warranty **
Kasa Smart Camera
KC200 KC125 KC120
KC115 KC110 KC105
KC100    
Kasa Smart Plug
KP115 KP105 Tapo P110
Kasa Smart Power Strip
KP303    
Kasa Smart LED Bulb
KL430 KL430E KL130
KL130B KL120 KL120B
KL110 KL110B KL60
KL60B KL50 KL50B
Tapo Smart Camera
Tapo C500 Tapo C320WS Tapo C310
Tapo C225 Tapo C210 Tapo C200
Tapo C110 Tapo C100 TC70
TC65 TC60  
Tapo Smart Plug
Tapo P110 Tapo P100  
Tapo Smart LED Bulb
Tapo L630 Tapo L610 Tapo L530E
Tapo L530B Tapo L510E Tapo L510B
TL33 TL31 Tapo L930-10
Tapo L930-5 Tapo L920-10 Tapo L920-5
Tapo L900-20 Tapo L900-10 Tapo L900-5
VIGI Security
VIGI NVR1016H VIGI NVR1008H VIGI C540-W
VIGI C540 VIGI C440-W VIGI C440
VIGI C440I VIGI C430 VIGI C430I
VIGI C420I VIGI C340I VIGI C340
VIGI C330 VIGI C330I VIGI C320I
VIGI C240 VIGI C240I VIGI C230
VIGI C230I VIGI C220 VIGI C220I
VIGI C400HP-4 VIGI C400HP-2.8 VIGI C340HPWSM-4
VIGI C340-W(4mm) VIGI C300HP-6 VIGI C300HP-4
VIGI NVR1008H-8MP VIGI NVR1004H-4P  

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Business Products ** 5 Years Warranty **
Wireless Access Point
EAP690E HD EAP660 HD EAP620 HD
EAP265 HD    
EAP670 EAP653 EAP650
EAP613 EAP610 EAP330
EAP320 EAP245 EAP225
EAP223 EAP220 EAP120
EAP115 EAP110 EAP655-Wall
EAP615-Wall EAP235-Wall EAP225-Wall
EAP115-Wall    
Wireless Controller & CAP Series
CAP1750 CAP1200 CAP300
AC500 AC50  
OC300 OC200  
VPN Router
TL-ER604W    
Router
TL-ER6120 TL-ER6020 TL-R600VPN
Load Balance Broadband Router
TL-ER5120 TL-R480T+ TL-R470T+
Safestream Gateway - Omada SDN
ER8411 TL-ER7206 ER7206
ER7212PC TL-R605 ER605
Switch
L3 Managed Switch Series
T3700G-52TQ T3700G-28TQ  
L2 / L2+ Managed Switch T2700/T2600 /T2500 Series
TL-SG3452XP TL-SG3452X T2700G-28TQ
T2600G-28SQ T2600G-52TS(TL-SG3452) T2600G-28MPS(TL-SG3424P)
T2600G-28TS(TL-SG3424) T2600G-28TS-DC TL-SL3452
T2600G-18TS(TL-SG3216) TL-SL3428 TL-SG3428
TL-SG3428MP TL-SG3428X TL-SG3210XHP-M2
TL-SG3428XMP TL-SG3452 TL-SG3452P
TL-SG2218 TL-SG3428X-UPS TL-SG3428XF
T2500G-10MPS T2500G-10TS(TL-SG3210) T2500-28TC(TL-SL5428E)
TL-SG5412F TL-SG5428 TL-SG3210
Smart Managed Switch T1700/T1600/T1500 Series
T1700G-28TQ T1700X-16TS  
T1600G-52PS(TL-SG2452P) T1600G-52TS(TL-SG2452) T1600G-28PS(TL-SG2424P)
T1600G-28PS T1600G-28TS T1600G-28TS(TL-SG2424)
T1600G-18TS(TL-SG2216)    
T1500-28PCT(TL-SL2428P) T1500G-10MPS T1500G-10PS(TL-SG2210P)
T1500G-8T(TL-SG2008)    
TL-SL2452 TL-SL2428 TL-SL2428P
TL-SG2428P TL-SL2218 TL-SG2218P
TL-SL2210 TL-SG2210P  TL-SG2008
TL-SG2008P

TL-SG2210MP

TL-SG2016P
Easy Smart Switch
TL-SG1428PE TL-SG1218MPE TL-SG1218MP
TL-SG1024DE TL-SG1016DE TL-SG1016PE
TL-SG1008PE TL-SG108PE TL-SG116E
TL-SG108E TL-SG105PE TL-SG105E
TL-SG105MPE    
Unmanaged Pure-Gigabit Switch
TL-SG1048 TL-SG1016 TL-SG108
TL-SG1024 TL-SG1016D TL-SG108S
TL-SG1024D TL-SG1016S TL-SG1005P
TL-SG1024S TL-SG1008MP TL-SG105
TL-SG116 TL-SG1008P TL-SG105S
TL-SG1008 TL-SG1210P TL-SG105-M2
TL-SG108-M2 TL-SG1210MPE TL-SG1210MP
Unmanaged 10/100M Switch
TL-SF1048 TL-SF1016 TL-SF1008LP
TL-SF1024 TL-SF1016DS TL-SF1008P
TL-SF1024D TL-SL1218MP TL-SL1218P
TL-SF1005P TL-SF1006P TL-SL1210
TL-SL1226P TL-SF1005LP TL-SL1226
TL-SG1005LP TL-SF1009P TL-SL1311MP
TL-SX1008 TL-SX105 TL-SX3008F
TL-SX3016F TL-SX3206HPP  

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Other Products ** 1 Year Warranty **
Power Bank
TL-PB20100 TL-PB20000
TL-PB15600 TL-PB10000
TL-PB10400 TL-PB5200
TL-PB2600 TL-PBG13400
TL-PBG6700  
Computer Accessories
TL-EC505EM TL-EC510EM
TL-EC515EM TL-EC530EM
TL-PS310U TL-PS110P
TL-WPS510U BS1001
UH720 UH700
UH430 UH400
UE330 UE305
UE306 UE300
UE200  
TL-PS110U TL-AC210
HA100 UP525
UP540 CP220
CP230 UC430
UC400 UC100
UE300C TL-WCS200
DSL008 TD-S201A
Battery-Powered Smart Devices
KC300 KC300S2
KC300S3 Tapo C420
Tapo C420S1 Tapo C420S2
Tapo C400 Tapo C400S1
Tapo C400S2  
Smart IoT Device
Tapo H200 Tapo H100
Tapo T310 Tapo T110
Tapo S200D Tapo S200B
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Outdoor Products ** 3 Years Warranty **
Outdoor Access Point
EAP650-Outdoor EAP610-Outdoor EAP225-Outdoor
EAP110-Outdoor CPE710 CPE610
CPE605 CPE520 CPE510
CPE220 CPE210 TL-WA7210N
TL-WA7510N TL-WA5210G TL-WA5110G
WBS510 WBS210 CAP300-Outdoor
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