What should I do if I fail to configure TP-Link Access Point?

Troubleshooting
Updated 12-16-2020 05:53:17 AM 7135
This Article Applies to: 

The TP-Link Access point should be plug and play. If there is no internet access after you configured it, please follow these suggestions in order.

Case 1

1. Please help us confirm you reset it successfully(Press and hold this button until all the LEDs turn on momentarily)

2. Change different devices to connect AP again.

3. If you still cannot connect to the default Wi-Fi, please collect the serial number and invoice of this product and then contact TP-Link support.

 

Case 2

1. Try to reset the access point(Press and hold this button until all the LEDs turn on momentarily).

2. Unplug the cable from AP and then replug it.

3. If the Ethernet led is still off, please collect the serial number and invoice of this product and then contact TP-Link support.

 

Case 3

1. Try to reset the access point to make sure it works in AP mode(Press and hold this button until all the LEDs turn on momentarily).

2. Please use your PC to connect to the Wi-Fi of the AP and then check the IP address on the PC.

If the IP address is a public IP, you need to find a NAT device such as a router to connected.

If the IP address is assigned by this access point,please confirm if the AP is connected to the Front-end device(Main router), you may unplug the cable from AP to main router and re-plug in again. If the same thing, please collect the serial number and invoice of this product then contact TP-Link support.

 

If the IP address is assigned by the front-end device(main router), please help me check if your front-end devices have some advanced settings such as access control or mac filtering. If no, please collect the IP address then contact TP-Link support.    

 

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