Warranty & RMA Policy

Dear Customers,

Thank you very much for purchasing TP-LINK products. To protect your rights and interests, please read the following Warranty Policy carefully.

1. Limited Warranty

2. Warranty Period

3. Replacement Procedure

4. Appendix

 

Limited Warranty

TP-Link Corporation Pte Ltd. provides a limited warranty on all eligible TP-Link products purchased in Singapore. The limited warranty covers failures due to defects in material or quality on devices, antennas, and accessories. The limited warranty does not cover packaging, software products, and technical data. The limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive services guaranteed as part of the limited warranty.

The limited warranty does not apply to refurbished products or products that unauthorized resellers resold. TP-Link Corporation Pte Ltd does not provide refunds under the limited warranty in any conditions. TP-Link will replace defective units with brand-new units. If a brand-new team is unavailable, the faulty unit will be replaced with a refurbished product. If the defective unit is discontinued, at the end of life, or out of stock, TP-Link repair (for Robot Vacuum Series) or will replace it with product(s) of equivalent value or features. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products.

*Please note that this warranty does not cover:

1) physical damage inflicted by the user.

2) if the product serial number seal has been removed, defaced, or is illegible.

3) if the products are purchased from overseas online resellers.

4) VIGI CCTV Physical Altercation (Paint Over Damage)

Applying paint to the surface may result in, but is not limited to, the following types of damage:

Potential Risks	Description
Lens Contamination and Image Degradation	Paint overspray or corrosive materials may adhere to the lens surface, causing blurring, glare, or noise in captured footage. Certain paints may damage anti-reflective coatings, permanently impairing optical performance.
Impaired Thermal Management	Paint layers may block ventilation holes or reduce thermal conductivity of the housing, leading to overheating. Prolonged high-temperature operation accelerates chip aging and increases failure rates.
Audio Functionality Compromise	Paint ingress into microphone (MIC) or speaker openings may obstruct sound transmission, causing muted audio, distorted playback, or complete failure.
Infrared (IR) Night Vision Failure	IR LEDs, essential for night vision, may be obscured by paint, resulting in dark or unusable footage in low-light conditions.
PIR Motion Detection Disruption	Paint contamination on passive infrared (PIR) sensors may prevent accurate motion detection, rendering battery-powered devices unresponsive to activity.
Housing Corrosion and Structural Damage	Low-quality paints or solvents may chemically react with camera housing materials, leading to brittleness, cracks, or deformation. This compromises waterproofing and dust resistance.

Warranty Period

Most TP-Link products are entitled to a 3-year replacement warranty except for the following:

1. Products that are entitled to an 18-month service warranty:

    - Tapo Robot Vacuum (excluding battery).

      Note: Internal battery is entitled to a 6-month warranty  

2. All internal Battery and Battery Pack are limited to a 6-month replacement warranty.

3. Products that are entitled to a 1-year replacement warranty:

    - Smart Light Bulb

    - Smart Spotlight

    - Smart IoT Hub

    - Smart Button

    - Smart Switches and Dimmer

    - Smart Sensor

    - Smart Doorbell

    - Solar Panel

4. Products that are entitled to a 2-year replacement warranty:

    - Outdoor Camera Series (VIGI, Tapo etc)

    - Smart Light Strip

5. Products that are entitled to a 5-year replacement warranty:

- Omada Series

- Easy Smart PoE Switch

- Unmanaged PoE Switch

- Unmanaged Gigabit/10G Switch

- Pharos Outdoor CPE

- Accessories(POE Accessory, SFP+/SFP Module / Cable, Media Converter)

 

Replacement Procedure

Product Warranty Procedure

Customers are advised to contact our 24/7 technical support hotline at +65 6284 0493 or email us for product services and warranty replacement.

Consumer : support.sg@tp-link.com

Omada : support.sg@omadanetworks.com

VIGI : support.sg@vigi.com

 

1. For all Tapo Robot Vacuum series purchased from TP-Link authorized retailers / online channels in Singapore

Customers must produce the proof of purchase (a photocopy of the receipt is acceptable) and present it to our Service Centre for product technical support or servicing when requested. 

TP-LINK reserved the right to reject any claims with non-valid receipts presented.

If the problems are unable to be solved remotely, customers may send in the product to our service centre located at the following address for servicing:

Ban Leong Technologies Limited

No. 150, Ubi Avenue 4, #04-01
Singapore 408825

        Tel: (65) 6512 9250       

   Email: support@banleong.com.sg

Monday – Friday: 9 am – 12 pm and 2 pm – 5 pm
Saturday: 9 am – 12 pm
Closed on Sundays & Public Holidays

2. For other products purchased from TP-Link authorized retailers / online channels in Singapore

Customers must produce the proof of purchase (a photocopy of the receipt is acceptable) and present it to our Service Centre for product replacement when requested. 

TP-LINK reserved the right to reject any claims with non-valid receipts presented.

If the problems are unable to be solved remotely, customers may send in the product to our service centre located at:

Ban Leong Technologies Limited

No. 150, Ubi Avenue 4, #04-01
Singapore 408825

        Tel: (65) 6512 9250       

   Email: support@banleong.com.sg

Monday – Friday: 9 am – 12 pm and 2 pm – 5 pm
Saturday: 9 am – 12 pm
Closed on Sundays & Public Holidays

 

3. For Product supply by Singapore Telco / ISP bundled with Internet Plan

Customers need to produce proof of their Internet plan’s contract with the starting date or date of router installation for the warranty claim.

Please contact our 24/7 technical support hotline at +65 6284 0493 or email support.sg@tp-link.com.

If the problems are unable to be solved remotely, the customer may send in the product to our service centre located at:

Convergent Systems (s) Pte Ltd

No. 9, Ubi Crescent
Singapore 408572

Tel: (65) 6337 0177

    Email: support@convergent.com.sg

Monday – Friday: 9:30 am – 6:00 pm 

 (Except Public Holidays)

Appendix:

1. Ban Leong Technologies Limited and Convergent Systems (S) Pte Ltd are TP-Link authorized distributors and authorized service partners for all TP-LINK products sold and bundled with local ISPs in Singapore.
2. The original purchase receipt must be presented when service is required.
3. Warranty services, as stated above, are only valid for products purchased in Singapore Main Island. Any additional warranty service agreed upon during the purchase shall only be effective based on the contract signed by TP-LINK CORPORATION PTE LTD.
4. For any direct or indirect damages that prohibited the products from functioning correctly, TP-LINK CORPORATION PTE LTD shall only be liable for the duties stipulated by Singapore law.
5. TP-LINK CORPORATION PTE LTD shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations nor respond to any accusation put forward by a third party.