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What should I do if I can't view the Tapo camera?

Troubleshooting
Updated 01-06-2020 06:35:28 AM 8906
This Article Applies to: 

If you have finished the configuration process on the Tapo app, but you are not able to view the Tapo camera, please refer to the following steps to troubleshoot.

 

Case 1 Cannot view or control the Tapo Cam in the local network.

Step 1

Check the system LED status of the Tapo Cam and make sure it’s solid green. Otherwise, reset it by pressing and holding the RESET button for over 5s until the LED blinks red.

Step 2

Make certain the phone and camera are on the same Wi-Fi network, close the Tapo app and launch it again.

Step 3

Disable the VPN connection (if there is) and Cellular Data on the phone for a try.

Step 4

Try with another phone and ensure it is connected to the same Wi-Fi network as the camera.

Step 5

Try to disable client isolation/firewall/access control on the router, restart both router and camera for a try.

 

Case 2 Cannot view the camera remotely (offline)

Step 1

Make certain you can view the camera in the internal/local network. Otherwise, go through the process as per Case 1.

Step 2

Make certain there is internet access on the phone, or simply try with another phone.

Step 3

Confirm the Tapo app has cellular permission (Settings -> Tapo app, ensure it is Allow WLAN & Cellular Data).

Step 4

Confirm if there is any firewall or ACL setting on the host router, and disable it.

Step 5

Try to connect to router’s guest network for a try.

 

 

 

Please contact TP-Link technical support with the following information if you still can't view the Tapo camera successfully after the above suggestions.

1) Your TP-Link ID or cloud account;

2) The model number of your Tapo Cam and its MAC address;

3) The model number of the host router;

4) How frequently the issue happens and how to recover it;

5) Whether you have tried all suggestions listed as above or not. If yes, what are the results?

 

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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