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Home
Routers
Create a fast and reliable Wi-Fi
Network Expansion
Easy ways to expand and enhance your network
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Smart Home
Cloud Cameras
Keeping an eye on what matters
Smart Plugs
Smarten up your home devices
Smart Bulbs
Light for every occasion
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Business
JetStream Switches
High-Speed wired networking from L3 managed to unmanaged
Omada EAP Series
Professional business Wi-Fi with centralized management
Omada Cloud SDN
The smarter cloud solution for business networking
Pharos Wireless Broadband
Ideal for long range wireless broadband networking
SafeStream Router
Secure VPN and Load Balance gateways to the business
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Service Provider
DSL
Capable of high-speed network and integrated broadband applications
Wi-Fi Router
The reliable choice for home networking
LTE/3G
Maintains internet access wherever you go.
PON
The leading technology for delivering gigabit Internet services
Powerline Adapter
Transforms electrical wiring to carry the network signal.
Range Extender
Easily expand your Wi-Fi coverage.
Switches
Boosts your business network with premium performance.
Business Wireless
Takes your enterprise Wi-Fi to new levels.
What should I do if I can't view the Tapo camera?
If you have finished the configuration process on the Tapo app, but you are not able to view the Tapo camera, please refer to the following steps to troubleshoot.
Step 1
Check the system LED status of the Tapo Cam and make sure it’s solid green. Otherwise, reset it by pressing and holding the RESET button for over 5s until the LED blinks red.
Step 2
Make certain the phone and camera are on the same Wi-Fi network, close the Tapo app and launch it again.
Step 3
Disable the VPN connection (if there is) and Cellular Data on the phone for a try.
Step 4
Try with another phone and ensure it is connected to the same Wi-Fi network as the camera.
Step 5
Try to disable client isolation/firewall/access control on the router, restart both router and camera for a try.
Step 1
Make certain you can view the camera in the internal/local network. Otherwise, go through the process as per Case 1.
Step 2
Make certain there is internet access on the phone, or simply try with another phone.
Step 3
Confirm the Tapo app has cellular permission (Settings -> Tapo app, ensure it is Allow WLAN & Cellular Data).
Step 4
Confirm if there is any firewall or ACL setting on the host router, and disable it.
Step 5
Try to connect to router’s guest network for a try.
Please contact TP-Link technical support with the following information if you still can't view the Tapo camera successfully after the above suggestions.
1) Your TP-Link ID or cloud account;
2) The model number of your Tapo Cam and its MAC address;
3) The model number of the host router;
4) How frequently the issue happens and how to recover it;
5) Whether you have tried all suggestions listed as above or not. If yes, what are the results?
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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