Tapo Care cancellation and refund

Q1: How do I cancel the Tapo Care subscription plan?

A1: We're sorry to see you go! If you decide to cancel your Tapo Care subscription, you can do so by turning off auto-renewal.

Since your subscription plan is prepaid, you cannot cancel or receive a refund for the current period.

You will continue to have Tapo Care and features on your subscription plan until it expires at the end of your billing period.

Q2: Will I receive a credit or refund for the cancelation?

A2: No, since your subscription plan is prepaid, cancellation of paid subscriptions has no retroactive effect in the sense of refunding and only affects future charges.

You will keep your service until the billing period ends and your subscription plan expires.

Q3: How can I turn off auto-renewal for Tapo Care?

A3:

• For Apple Pay:

  iOS 11-13: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.

  iOS 14 and above: Go to Settings > [Your Name] > Subscriptions.

  The path may vary with the system version. Please refer to the description on Apple's official website.

• For Google Pay:

  Go to Google Play Store > Profile > Payments & Subscriptions > Subscriptions > Tapo Care.

  The path may vary with the system version. Refer to the description on Google Play's official website.

• For PayPal or Credit/Debit Card:

  Visit tapo.tplinkcloud.com/tapo_web, log in with your TP-Link ID, and cancel the subscription.

Note: If you use a credit/debit card for payment, your card issuer may charge a foreign transaction fee when the transaction currency differs from your card's billing currency. TP-Link is not responsible for these additional fees.

Q4: Can I change the TP-Link ID that uses the Tapo Care services?

A4: No, the Tapo Care Plan is associated with your TP-Link account; changing the TP-Link ID that uses the Tapo Care service is not allowed.

Q5: Can I cancel the Tapo Care Free Trial?

A5: Yes, you can cancel the free trial at any time during the trial period. However, please note that once the trial is canceled, it cannot be reactivated.

For more details about the Tapo Care Free Trial, please refer to: Information related to the Tapo Care free trial.

To learn more about the terms and conditions of the service, visit: Tapo Care Service Agreement

Please contact TP-Link technical support with the following information if you need further help:

• Your TP-Link ID (The email or mobile phone number used for logging into Tapo)
• Proof of purchase, or a picture of the purchase record. (It should include information that can be traced to the transaction details, such as Transaction ID or Payment ID)