What should I do if I fail to configure Tapo Camera?

Troubleshooting
Updated 01-06-2020 06:36:09 AM
This Article Applies to: 

The Tapo app will guide you step-by-step during the initial configuration, however, you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

 

 

Case 1 Can’t see or connect to the Wi-Fi name of the Tapo camera.

Step 1

Check the system LED status of the Tapo Cam and make sure it’s blinking red and green. Otherwise, reset it by pressing and holding the RESET button for over 5s until the LED blinks red.

Step 2

iOS: Go to the Settings page, click on the Wi-Fi option to connect to the Tapo Cam’s Wi-Fi manually.

Android: Go to the Settings page to connect to the Tapo Cam’s Wi-Fi network. Once it’s connected, the phone will search the camera automatically.

Step 3

Make certain you choose the right wireless network to connect (check the MAC Address on the label which is in line with some part of the Wi-Fi name).

Step 4

Disable VPN connection (if there is) and Cellular Data on the phone or use another phone for a try.

Step 5

Reset the camera again by pressing and holding the RESET button for over 5s until the LED blinks red, then go through the process again.

 

Case 2 Can’t find the Wi-Fi name of the router.

Step 1

The signal strength of your Wi-Fi should be adequate, move the camera closer to your router if not. Or you are suggested to change the 2.4GHz wireless channel to 1, 6, or 11 on your router.

Step 2

If it doesn’t display the Wi-Fi name of your router automatically, please click on “Rescan” to refresh the Wi-Fi list multiple times to see if you can find it.

Step 3

If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

Step 4

Make certain your home Wi-Fi network is working on 2.4GHz, as the Tapo cameras do not support 5GHz Wi-Fi network.

Step 5

Try to configure the Tapo Cam with a different phone.

Step 6

Reset the camera by pressing and holding the RESET button for over 5s until the LED blinks red, then go through the process again.

 

Case 3 Can’t get through the connecting process.

Step 1

Wait for a minute or two and then check the System LED status.

If the LED is solid green, it indicates the network connection has been established and the camera is working now. You can watch live view or change settings of the camera on the APP.

Step 2

If the System LED is solid green and all of the process has been finished correctly, but you can't find the camera in the Home page of the Tapo app, please check if the host router has enabled the "AP Isolation/Client Isolation" function. If yes, disable it and then reboot the router as well as the Tapo camera.

Step 3

If the camera is connected to a range extender, try to set it up and connect to the main Wi-Fi network.

Step 4

Try to reset the camera by pressing and holding the RESET button for over 5s until the LED blinks red, and start over with the setup process again.

 

 

Please contact TP-Link technical support with the following information if you still failed to configure the Tapo camera after the above suggestions.

1) Your TP-Link ID or cloud account;

2) The model number of your Tapo Cam and its MAC address;

3) Whether you have tried all suggestions listed as above or not. If yes, what are the results?

 

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

 

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