This Article Applies to:
Tapo L930-10 , Tapo L930 , Tapo C310 , HS105 KIT , KE100 , KL130P4 , Tapo S210 , Tapo L930-5 , Tapo P115M , Tapo T300 , Tapo S505D , Tapo C200 , Tapo H100 , KC300S3 , KC300S2 , Tapo L900-20 , HS100P3 , KL50B , Tapo RV30C Mop Plus , Tapo L925-5 , Tapo C320WS , Tapo L900 , KC310S2 , KC310S3 , KE200 , Tapo P125M , Tapo C425 , Tapo S200B , Tapo L920 , Tapo C420 , Tapo H200 , Tapo C510W , Tapo S200D , KS230KIT , Tapo RV10 Lite , KS230 KIT , Tapo C325WB , KC105P2 , KL400L10 , HS220P3 , Tapo RV20 Mop Plus , HS300 , Tapo C310P2 , HS110 KIT , KC400 , KC401 , KS205P3 , Tapo C400 , Tapo L520E , KH300 , Tapo L920-10 , KC411 , Tapo RV30 Plus , Tapo S500 , Tapo P110 , Tapo S505 , Tapo L900-5 , KL400L5 , Tapo P115 , KL130B , KL430 , HS200 , KL110P4 , Tapo P360 , Tapo C400S1 , HS110P3 , Tapo C400S2 , Tapo RV20 Mop , KS200M , Tapo L530B , Tapo L530E , Tapo P125 , Tapo C500 , Tapo C860 , TL31 , HS210 KIT , HS210 , TL33 , Tapo C210P2 , Tapo L535B , Tapo RV20 , KE100 KIT , Tapo D230S1 , Tapo L535E , KS205 , KL130 , KS201 , TC40 , KS200 , Tapo L535 , HS107 , Tapo RV20 Plus , Tapo D130 , HS103 , KC411S , HS105 , KL135 , HS220 , KC200 , HS100 , Tapo RV30 , Tapo P100 , Tapo P105 , Tapo C720 , Tapo RV30C Mop , KH100 , HS110 , KS200P3 , Tapo T110 , TC65 , Tapo S500D , Tapo RV30C , KL110 , Tapo L630 , Tapo L510 , Tapo D100 , TC60 , KL110B , Tapo D230 , TC68 , KH310 , TL135E , KL135P4 , KL135P2 , KC300 , Tapo P135 KIT , KS220M , Tapo C200P2 , Tapo RV10 , Tapo C525WB , Tapo L510B , Tapo L510E , Tapo D235 , KL120 , Tapo RV10 Plus , Tapo P400M , Tapo RV30C Plus , HS100 KIT , KL125 , KC310 , KC410S , HS103P3 , HS103P4 , KS240 , KL60B , Tapo S120 , Tapo L920-5 , HS103P2 , TP15 , TC85 , Tapo C110 , KL420L5 , Tapo L610 , Tapo RV30C Slim , Tapo C111 , Tapo P100M , KC120 , TP25 , KC125 , KL50 , Tapo C420S1 , Tapo P135Kit , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C420S4 , Tapo C125 , Tapo C120 , TC73 , TC72 , TC71 , TC70 , Tapo P306 , Tapo C110P4 , Tapo C110P2 , KL125P2 , KL125P4 , TP10 , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo T310 , Tapo C212 , KC420WS , KS225 , Tapo H900 , Tapo D660 , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , HS200P3 , Tapo H110 , Tapo L900-10 , EC70 , EC71 , KC100 , Tapo RV70 Omni , KS225P3 , KC105 , Tapo C225 , Tapo P400 , Tapo C220 , Tapo C100 , KL430E , Tapo H100M , KC110 , KL60 , EC60 , Tapo L720W , KC115
If you have finished the configuration on the Tapo app but you are unable to control the smart device with the app, you can refer to the following steps to troubleshoot.
Case 1: Unable to control the smart device in the local network.
Step 1 Check the LED status on the smart device as per UG. If the LED status shows the smart device is not configured successfully, reset the device and reconfigure it.
Step 2 Ensure the router is working properly. You can connect your phone or laptop to the Wi-Fi network of your router, then confirm if the router is working or not.
Step 3 Make sure if there are any mac filtering, blacklist and firewall rules on the router. If yes, disable the rules and then reboot the smart device for a try.
Step 4 Move the smart device closer to the router, in case the problem is caused by the bad signal.
Step 5 Update the firmware of the smart device to the latest one.
How to update the firmware of the Tapo&Kasa devices on the Tapo App?
Case 2. Unable to control the smart device remotely.
Step 1. Ensure you can control the smart device in the local network. If you are unable to control the smart device in the local network, please refer to the Case 1 to troubleshoot.
Step 2. Upgrade your smart device’s firmware to the latest one.
How to update the firmware of the Tapo&Kasa devices on the Tapo App?
Step 3. Try to change the DNS server on your home router.
Step 4. Disable firewall settings if there is one on your home router, then reboot the router.
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