What if I forget the password of my TP-Link ID or the account is locked?
317751 If you forget the password of the TP-LINK ID or the account is locked, please refer to the below steps to reset your password.
Step 1: On the Login page, click on Forgot Password.
If you have logged in to the Deco app but forget the password, to create a new password, please log out from the Deco app first.
Step 2: Enter your TP-LINK ID username (E-mail address), click on Send.
Step 3: Go to your E-mail Inbox, refer to the instruction to reset your password.
Note: When creating a new password, please enter 6-32 characters, excluding spaces.
If you don’t receive the email when you reset my password, please refer here to do troubleshooting.
Step 4: After resetting the password successfully, go back to the Deco app, click on “Already Reset”, then you can log into the Deco app with your new password.
To get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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