-
Home
Your doorway to the internet
Easy ways to expand and enhance your network
Keeping your home wired for quality connections
Equip your devices for a faster Wi-Fi
Everything else you need for a connected lifestyle
-
Smart Home
Keeping an eye on what matters
Smarten up your home devices
Light for every occasion
More than just on and off
-
Business
The smarter cloud solution for business networking
High-Speed wired networking from L3 managed to unmanaged
Professional business Wi-Fi with centralized management
Ideal for long range wireless broadband networking
Secure VPN and Load Balance gateways to the business
VIGI video surveillance is dedicated to your security
-
Service Provider
The reliable choice for home networking
A seamless, intelligent and easy-to-configure mesh network
Capable of high-speed network and integrated broadband applications
The leading technology for delivering gigabit Internet services
Why Deco's WiFi is showing Internet May Not Be Available on my mobile device when standing next to the Deco unit?
User may experience roaming issues on their mobile devices when connecting to Deco’s Wi-Fi. When they walk around the house, at certain locations where one of the Decos is close by, the mobile devices is still showing “Internet May not Be Available”.
Although the mobile device can see the nearby Deco’s Wi-Fi, signal shows full bars in Wi-Fi settings, it actually is still connected to the distant Deco’s Wi-Fi, speed associated with the remote Deco is not high enough to maintain a stable connection to internet, this explains why mobile devices can see full signal but could not connect to internet. Users may wonder, why doesn’t my mobile device switch to the nearby Deco’s Wi-Fi network, which obviously has better signal? The answer is “The mobile device is Not 802.11 k&v supported”.
Does the Deco M5 support 802.11k&v standard roaming?
Yes, the Deco M5 does support standard 802.11k&v roaming, but to fully explore the roaming advantages of 802.11k&v, the client side (the mobile devices) also needs to support 802.11k&v. With 802.11k&v supported, the mobile device would scan the signals and compare their quality regularly and choose to connect to Wi-Fi networks much more wisely.
How do I know whether my mobile device support 802.11k&v roaming?
Nowadays most high-end mobile phones on the market support 802.11k&v. If you are uncertain about your device, please contact the manufacturer for confirmation.
Your feedback helps improve this site.
Sign Up for News & OffersTP-Link takes your privacy seriously. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy.