Problems you may come across during the driver installation of the TP-Link wireless adapter

Troubleshooting
Updated 10-24-2023 03:02:18 AM 779818
This Article Applies to: 

For most of TP-Link wireless adapters, some Windows operation systems have equipped with the built-in inbox driver, which means that you could plug and play.

While for others, you need to install the adapter’s driver by yourself. And you will go through following procedures:

1. Detect the wireless adapter on your computer.

2. Find and download the driver of this adapter.

3. Install the driver on your computer manually.

Following are some problems you may come across during these procedures.

Case 1. Confirm that the wireless adapter has been detected by your computer.

Make sure you have plug the wireless adapter into the interface of your computer correctly. Then you can go to Device Manager to make further check. It would show as an unknown device if the wireless adapter has been detected, as the following picture.

https://static.tp-link.com/image001_1576026507730e.png

Case 2. Find the driver of this wireless adapter for your computer.

Please refer to How to find suitable driver for my network adapter.

NOTE:

Old or useless drivers may affect the installation of the new driver, it is recommended to remove the old driver first, please refer to the FAQ 3769

Case 3. The process of installing driver.

Normally it will take about 3~5 minutes to finish the installation, but sometimes it may take far more time about 15 minutes, especially when you install the driver on an old computer. Thus, please be patient even if it seems that the installation stuck at a specific percent for some time.

But if the installation stuck more than 20 minutes, please contact TP-Link technical support team for further help.

Case 4. Confirm if the driver has been installed successfully.

You may refer to How to check if I have installed the driver for my adapter successfully or not on windows.

If you fail to install the driver, please refer to what should I do if I cannot install the driver of TP-Link Network Adapter on Windows computer?

If it still cannot fix the problem, please contact support with the System Information, Motherboard Information and Driver Information.

How to check the driver version

Please go to the “Device Manager”, then please click the “Network adapter>>TP-Link wireless adapter>>Driver”, then you can find the driver version here.

https://static.tp-link.com/image-20210702145654-2_1625209164273y.png

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Related FAQs

Is this faq useful?

Your feedback helps improve this site.

Recommend Products

Setup Videos

TP-Link Wireless Adapter Setup and Installation Video (for Windows)

TP-Link Wireless Adapter Troubleshooting Video(for Windows)

TP-Link Wireless Adapter Setup and Installation Video (for Mac OS)

From United States?

Get products, events and services for your region.