Why do I receive a "We Noticed a New Login" email?
RE270K , TL63-5 , Tapo L930-10 , Archer AX95 , Tapo L430C , Deco Voice X50 , NC250 , Deco BE65-PoE , HS105 KIT , HX510-PoE( V1 ) , Deco W6000 , Tapo L430P , KP100 KIT , Archer AX90 , KL130P4 , Tapo C1086B , Tapo S210 , Tapo L930-5 , Tapo T300 , TL13E , EP10 , Deco BE9300 , LB200 , HS220-BL , Deco WB10800 , Tapo H100 , Archer BE600 , KC300S2 , Deco W7200 , Archer AX80 , TCW61 , XGB830v( V1 ) , KT110 , HS100P3 , KL50B , TL62-5 , Archer AX75 , TC40GW , Archer AX73 , EP40 , Deco PX50 , Deco BE95 , NC230 , HS220-2 , EX710 Pro( V1 ) , Tapo S310D , KC310S2 , Deco BE65 Pro , EC221-G5( V1 ) , EX520( V1 ) , Archer AX72 , Archer BE4800 , XX230v( V1 ) , RE605X , EB810v( V1 ) , Tapo S200B , Deco XE75 Pro , Tapo H200 , NC220 , Tapo S200D , EX510( V1 ) , Archer BE700 , EX511( V2 ) , Tapo RV10 Lite , XX231v( V1 ) , Deco M3W , Archer AX57 , Tapo C325WB , KP125MP2 , Archer AX55 , RE505X , KP125MP4 , Archer AX53 , TL-SC4171G , TD21 , TD20 , Tapo L531E , Archer MR550 , Tapo RV30 Max Plus White , KL400L10 , HS220P3 , LB230 , TD25 , HS300 , Tapo C310P2 , TD23 , LB110 , Archer AX50 , TCW30 , KC400 , HX710 Pro( V1 ) , KC401 , Deco X50-4G , Tapo L520E , Tapo C425 + Tapo A200 , EP25P2 , LB120 , Deco X50-Outdoor , Tapo L920-10 , Archer BE800 , Deco X50-5G , EX510 Pro( V1 ) , Archer BE805 , Deco BE16000 , RE515X , EX921v( V1 ) , NX511v( V1 ) , TS15 , Tapo C625F KIT , Tapo S500 , MX110v( V1 ) , Tapo P110 , NX620v( V1 ) , Tapo S505 , KL400L5 , Tapo P115 , DLW10 , XN020-G3v( V2 ) , Tapo H500 , KL130B , KL430 , Deco X5000 , Tapo RV30 Max White , Tapo T30 KIT , HS200 , Archer AXE200 Omni , KL110P4 , Tapo Smart Wi-Fi Door Lock , Archer AX23 , Tapo P360 , EX920v( V1 ) , Archer AX20 , Tapo C400S2 , Tapo RV20 Mop , KP401M , Tapo L530B , Tapo S515 , Tapo L530E , Tapo P125 , VX231( V1 ) , TL-SC3430 , HS210 KIT , LB100 , Smart Video Door Lock , EX710( V1 ) , Archer BE900 , Archer GE800 , Archer BE3500 , SR20 , HS210 , NC260 , Tapo C200C , KB100 , Deco M1300 , Archer AX10 , Tapo RV20 Max White , KE100 KIT , Deco W3000 , Deco BE3600 , HB810( V1 ) , KL130 , Tapo RVB102 , TC43 , TC42 , TC41 , TC40 , Tapo L535 , HX510-Outdoor( V1 ) , Archer C80 , TC47 , HS105 , KL135 , Archer AXE95 , TC46 , EX820( V1 ) , HS200-BL , HS220 , KC200 , Tapo L530EA , HS100 , EC223-G5( V1 ) , HS220-LA , XX800v( V1 ) , TS25 , EB610v( V1 ) , Tapo C840 , Tapo C720 , Tapo C428 KIT , Archer C60 , Tapo RV30C Mop , TDB21 , Archer C64 , Deco WE10800 , Archer MR400 , TC34 , HS110 , HC220-G5( V1 ) , HX716 Pro( V1 ) , Deco P9 , KP400P2 , Deco P7 , Deco X20-DSL , RE500 , KS200P3 , Tapo T115 , Tapo T110 , Deco X20-4G , Archer A10 , TC65 , Tapo P316M , HB710( V1 ) , Archer C50 , Tapo P304M , KL110 , Tapo L630 , TC60 , Deco S7 , Archer BE550 , Deco X76 Plus , EX920( V1 ) , KL110B , EP10P4 , TCB82 , Deco S4 , LB130 , KL135P2 , KS220M , Archer AX55 Pro , TC55 , TL-WR902AC , KL120 , TC53 , Tapo P400M , Tapo RV30C Plus , HS110(US) , TCB72 , HS100 KIT , Tapo L530BA , KL125 , TL-WA855RE , KC410S , Deco BE3600 Pro , HS103P3 , HS103P4 , Tapo L920-5 , HS103P2 , TP15 , Deco WM9000 , EX520 Pro( V1 ) , HB611( V1 ) , TC85 , KL420L5 , Tapo L610 , Tapo RV30C Slim , TC82 , HB610( V2 ) , ES20M , HS200-2 , Deco X3000 , KC120 , Deco XE5300 , XGB430v Pro( V1 ) , TP25 , VX231v( V1 ) , HX710( V1 ) , KC125 , Archer VX1810v( V1 ) , Deco XM50 , Tapo T105 , Aginet MC12( V1 ) , Tapo T100 , XC220-G3( V1 ) , KB130 , Archer BE3600 Pro , TC74 , Archer C2600 , TC73 , TC72 , TC71 , TC70 , RE220BE , Archer MR600( V2 ) , KP303 , Deco Voice X20 , VX230v( V1 ) , TP11 , TP10 , Tapo C246D , TL-MR3420( V5 ) , Deco BE65-Outdoor , Deco 5G , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo S340 , NX810v( V1 ) , Tapo T310 , KC420WS , Tapo P100MA , HS200P3 , Tapo H110 , Tapo RV20 Max Plus White , Deco WB7200 , EX230v( V1 ) , KC100 , EC225-G5( V1 ) , KS225P3 , KC105 , EX1110( V1 ) , Deco W4500 , NB410v( V1 ) , Deco BM65 , EB830v( V1 ) , KP400 , TLB61-20 , HB400( V1 ) , KP405 , TL-MR105 , KP401 , KL430E , KC110 , Archer MR505 , KC115 , Archer C5400 , Deco BE65-5G , Archer C2 , RE205 , Tapo RVA410 , Tapo RVA411 , HB410( V1 ) , Tapo C310 , XX230( V1 ) , Archer VR1200v( V2 ) , Deco X4300 Pro , Archer GE550 , KE100 , Archer C8 , HX510( V1 ) , RE330 , RE450 , Archer C5400X , Tapo P430M , Tapo P115M , Tapo C206 , Tapo C6165D , Tapo C207 , Tapo C201 , KP100 , Tapo DL130 , Tapo C202 , Tapo RVA300 , Deco X50-PoE , Tapo RVA301 , Tapo S505D , Tapo C560WS , Tapo C200 , TL-SC3430N , KP105 , KE110 , Tapo L900-20 , EX530v( V1 ) , NE225-Outdoor( V1 ) , HS200-LA , HX520( V1 ) , RE200( V2 ) , TL-MR3620 , Tapo DL210 KIT , Archer C3200 , Deco S1900 , Archer BE9700 , Archer BE5100 , Tapo C410 , Tapo RV50 Pro Omni , TC70P2 , Tapo C320WS , PW15 , Tapo DL100 , Tapo C411 KIT , Tapo C402 KIT , Archer VR1210v( V1 ) , KD110 , RE350 , EB430v( V1 ) , MX510v( V1 ) , Deco X90 , Deco W2400 , Deco X95 , Tapo P210M , Deco X50 Pro , Tapo P125M , Deco X96 , Tapo C425 , TC92 KIT , Deco XM73 , Tapo RVA200 , Tapo RVA202 , Tapo C2085 , Tapo RV30 Max , Archer BE260 , Tapo C615G KIT , Archer Air R5 , Tapo C420 , Tapo DL110 , Tapo C510W , Archer AXE300 , Tapo C4086B , Tapo S515D KIT , Tapo C620 KIT , AD7200 , KS230 KIT , Deco W3600 , Deco X50-DSL , Archer BE5000 , ES20MP2 , Deco X60F , Deco X68 , Tapo C1085 , Deco X5700 , Archer GE230 , Tapo RV20 Mop Plus , Tapo C51A , Deco M5 , RE650 , Deco M4 , XX830v( V1 ) , Deco M3 , Archer AX6000 , KS205P3 , Deco X75 , Tapo C403 , Tapo RVA100 , Tapo RVA101 , Tapo RVA102 , Tapo C665G KIT , Tapo RVA103 , Tapo C402 , Tapo RVA104 , Tapo C675D KIT , Tapo RVA105 , LB100 TKIT , Archer C20 , Tapo A100 , PW25 , Tapo P410M , NE211-Outdoor( V1 ) , TL61-10 , VX800v( V1 ) , Deco X73-DSL , Deco WB14400 , Tapo C52A , Tapo RV20 Max , Deco X80 , Tapo RV30 Plus , XGB430v( V1 ) , Tapo C545D , RE300 , RE305 , Archer BE9500 , Tapo L550 , Tapo L900-5 , KS200MP2 , Archer BE230 , Deco X10-4G , KP105P2 , KP115 , Tapo C501GW , Tapo T150 , Deco BE11000 , Deco X50 , Tapo C615F KIT , Tapo C401 KIT , Deco X55 , Tapo NVR810P , KP125 , Tapo C500 , TC85 KIT , Tapo A202 , Tapo A201 , Tapo A200 , Tapo C860 , TL31 , Deco X10-5G , Tapo RV30 Max Plus , XC220-G3v( V2 ) , Deco X60 , MX515v( V1 ) , TL33 , HX220( V1 ) , Tapo C210P2 , Deco X20 , Tapo L535B , Tapo RV20 , Tapo D230S1 , Tapo L535E , KP125M , KS205 , Deco X25 , XB430v( V1 ) , KS200 , Tapo L730-6 , Tapo C610 KIT , Tapo C530WS , Tapo RV20 Plus , Tapo RV20 Max Plus , Tapo D130 , HB210 Pro( V1 ) , Tapo C615L KIT , RE403BE , Tapo S6 Series , VC223-G3v( V1 ) , Deco X3600 , NC450(UN)2.0 , Deco X55 Pro , Tapo L536E , Tapo RV30 , Tapo C630 KIT , Tapo P100 , Tapo RV70 Pro Ultra , Tapo P105 , EX143( V1 ) , EX141( V1 ) , EP40M , TC82 KIT , TC90 KIT , HX141( V1 ) , EX820v( V1 ) , Tapo C21A(DE)3.0 , Archer BE3200 , Tapo S500D , Tapo RV30C , EP40A , XN020-G3( V3 ) , Tapo D100 , Deco BE5000 , Tapo C260 , Tapo D230 , Archer AX72 Pro , Deco XE70 Pro , NX220v( V1 ) , Deco X3000-5G , Tapo P135 KIT , Deco BE25 , Tapo C200P2 , Archer NX205 , Tapo RV10 , Archer MX1500 , Deco X10 , Archer C4000( V2 ) , Tapo L510B , Tapo L510E , Tapo D235 , Deco X15 , Tapo RV10 Plus , Deco BE23 , Deco XE200 , Deco X20-Outdoor , Deco BE22 , Deco M9 Plus , TTB10 KIT , Archer NX200 , Tapo C668B KIT , Tapo C460 KIT , TL-WR802N , Archer BE220W , XX530v( V1 ) , KS240 , KL60B , TL61-5 , Tapo C113 , Tapo C236 , Tapo D205 , Tapo C230 , Tapo C110 , Deco BE75 , Tapo C111 , Tapo C232 , Tapo P100M , Deco BE77 , NC450 , VC220-G3u( V2 ) , Deco W8100 , Tapo C645D KIT , NC210 , Deco BE25-Outdoor , Tapo Smart Video Door Lock , Deco XE75 , Deco X1500 , KL50 , Tapo C420S1 , Tapo H110C , Tapo C420S2 , Tapo P300 , Tapo C420S4 , EX220( V1 ) , Tapo C125 , Deco BE85 , EX222( V1 ) , Archer MX700 , Tapo C120 , E100 , Tapo RVA500 , Tapo C121 , Tapo D210 , Tapo C660 KIT , KT100 , Tapo P306 , SW15 , Tapo C110P4 , TH11 , Tapo C110P2 , NC200 , RE360 , XX532v( V1 ) , Deco X5400 Pro , Archer NX500 , Tapo C216 , Tapo C403 KIT , Tapo C212 , Deco X1500-5G , KS225 , Tapo H900 , Tapo D660 , Aginet VX18( V1 V2 ) , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , Archer GE650 , Tapo C460 , Tapo L900-10 , EC70 , EC71 , RE705X , Tapo RV70 Omni , Tapo C410 KIT , Tapo C21A , Deco BE68 , Archer BE550 Pro , RE370K , Deco E4 , Deco E3 , Tapo C465 , Tapo C103 , Tapo C225 , Deco BE63 , Tapo C104 , Tapo RVA400 , Deco BE65 , Tapo C220 , Tapo C100 , Deco BE67 , Tapo C101 , Tapo C222 , EB200 Pro( V1 ) , Deco X80-5G , Deco X55 Plus , EC220-G5( V3 ) , KL60 , EC60 , Archer AX11000 , NE210-Outdoor( V1 ) , Archer GE400 , Tapo C425 KIT
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Introduction
If you receive a "We Noticed a New Login" email or notification, it may indicate that a new device has logged in to your TP-Link account. Here are possible reasons:
- You logged in using a new device with the same TP-Link ID.
- Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device.
To secure your account and address potential unauthorized access, follow the troubleshooting in this article.
Requirement
Download Tapo/Kasa/Deco/Tether/Aginet app from the Google Play Store or the App Store.
Troubleshooting
Step 1: Confirm Login Activity and change Your Account Password
It is recommended that you check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw
Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts.
Step 2: Enable Two-Factor Authentication (2FA)
- Tapo app: Open Tapo App > Me > Tap account > Log in security > Two-Factor Authentication.
- Kasa app: Open Kasa App > Me>Tap account > Log in security >Two-Factor Authentication.
- Deco app: Open Deco App > Tap hamburger button on the top left Tap account > Log in security>Two-Factor Authentication.
- Tether app: Open Tether App > Tap hamburger button on the top left Tap account > Log in security >Two-Factor Authentication.
- Aginet app: Open Aginet App > Tap hamburger button on the top left > Tap View Account > Log in security >Two-Step Verification.
Step 3: Remove untrusted devices under 2FA
If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.
QA
Q1: Why did I receive a “We Noticed a New Login” email?
A1: This email means a new device has logged in to your TP-Link account. A possible reason is that you logged in on a new device with the same TP-Link ID.
Q2: What should I do if I didn’t log in from a new device?
A2: Immediately check your login activity and change your account password.
Q3: How can I create a strong password?
A3: Use a unique, hard-to-guess password that is not used on other websites or apps. Avoid reusing the same username and password combination.
Q4: How do I remove untrusted devices after enabling 2FA?
A4: Go to the Two-Step Verification section in your app and review the trusted devices list. Remove any unknown devices to prevent unauthorized access.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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Recommend Products
This Article Applies to:
- NX620v V1
- Archer MR400
- Archer MR505
- Archer MR600 V2
- Archer MX700
- Archer NX200
- Archer NX205
- Archer NX500
- Archer NX505
- Deco BE65-5G
- Deco X10-4G
- Deco X50-4G
- Deco X50-5G
- Deco X80-5G
- TL-MR105
- TL-MR3420 V5
- Tapo A100
- Tapo A200
- Tapo A201
- Tapo A202
- Deco BE22
- Deco BE25
- Deco BE25-Outdoor
- Deco BE3600
- Deco BE65
- Deco BE65 Pro
- Deco BE65-5G
- Deco BE65-PoE
- Deco BE68
- Deco BE77
- Deco BE85
- Deco E4
- Deco M4
- Deco M5
- Deco M9 Plus
- Deco PX50
- Deco S4
- Deco S7
- Deco Voice X20
- Deco X10
- Deco X10-4G
- Deco X10-5G
- Deco X1500
- Deco X1500-5G
- Deco X20
- Deco X20-4G
- Deco X20-DSL
- Deco X25
- Deco X50
- Deco X50 Pro
- Deco X50-4G
- Deco X50-5G
- Deco X50-DSL
- Deco X50-Outdoor
- Deco X50-PoE
- Deco X55
- Deco X60
- Deco X68
- Deco X73-DSL
- Deco X75
- Deco X80
- Deco X80-5G
- Deco X90
- Deco X95
- Deco XE200
- Deco XE75
- Deco XE75 Pro
- Deco XM50
- Archer AX6000
- Archer GE230
- Archer GE550
- Archer GE800
- KC100
- KC105
- KC110
- KC115
- KC120
- KC200
- KC300S2
- Tapo C100
- Tapo C110
- Tapo C113
- Tapo C120
- Tapo C125
- Tapo C200
- Tapo C200P2
- Tapo C201
- Tapo C202
- Tapo C206
- Tapo C210
- Tapo C211
- Tapo C212
- Tapo C216
- Tapo C220
- Tapo C222
- Tapo C225
- Tapo C230
- Tapo C232
- Tapo C236
- Tapo C245D
- Tapo C246D
- Tapo C260
- Tapo C310
- Tapo C320WS
- Tapo C325WB
- Tapo C400S2
- Tapo C401 KIT
- Tapo C410
- Tapo C410 KIT
- Tapo C411 KIT
- Tapo C420
- Tapo C420S1
- Tapo C420S2
- Tapo C420S4
- Tapo C425
- Tapo C425 KIT
- Tapo C460
- Tapo C460 KIT
- Tapo C465
- Tapo C500
- Tapo C501GW
- Tapo C510W
- Tapo C520WS
- Tapo C530WS
- Tapo C545D
- Tapo C560WS
- Tapo C575D
- Tapo C610 KIT
- Tapo C615F KIT
- Tapo C615G KIT
- Tapo C630 KIT
- Tapo C645D KIT
- Tapo C660 KIT
- Tapo C665G KIT
- Tapo C675D KIT
- Tapo C720
- Tapo C840
- TC34
- TC40
- TC40GW
- TC41
- TC43
- TC46
- TC47
- TC50 KIT
- TC60
- TC65
- TC70
- TC71
- TC72
- TC74
- TC82
- TC82 KIT
- TC85
- TC85 KIT
- TC90 KIT
- TC90G KIT
- TC92 KIT
- TC93D KIT
- Archer MR600 V2
- RE200 V2
- RE205
- RE300
- RE305
- RE450
- RE505X
- RE515X
- RE605X
- RE650
- RE705X
- RE705X-Outdoor
- TL-WA855RE
- Tapo RVA100
- Tapo RVA101
- Tapo RVA102
- Tapo RVA103
- Tapo RVA104
- Tapo RVA105
- Tapo RVA200
- Tapo RVA202
- Tapo RVA300
- Tapo RVA301
- Tapo RVA400
- Tapo RVA410
- Tapo RVA411
- Tapo RVA500
- Tapo RVB102
- Tapo RV10
- Tapo RV10 Lite
- Tapo RV10 Plus
- Tapo RV20
- Tapo RV20 Max
- Tapo RV20 Max Plus
- Tapo RV20 Mop
- Tapo RV20 Mop Plus
- Tapo RV30
- Tapo RV30 Max
- Tapo RV30 Max Plus
- Tapo RV30 Plus
- Tapo RV30C
- Tapo RV30C Mop
- Tapo RV50 Pro Omni
- Tapo DL100
- Tapo DL110
- Tapo DL130
- Tapo D205
- Tapo D210
- Tapo D230S1
- Tapo D235
- TD20
- TD21
- Tapo H100
- Tapo H110
- Tapo H200
- Tapo H500
- KL110
- KL110B
- KL130
- KL130B
- KL430
- KL430E
- KL50
- KL50B
- KL60
- KL60B
- Tapo L430C
- Tapo L430P
- Tapo L510B
- Tapo L510E
- Tapo L530B
- Tapo L530E
- Tapo L535B
- Tapo L535E
- Tapo L610
- Tapo L630
- Tapo L900-10
- Tapo L900-5
- Tapo L920-5
- Tapo L930-10
- Tapo L930-5
- TL31
- TL33
- TL61-10
- TL61-5
- TL62-5
- TL63-5
- HS110
- KP105
- KP115
- KP303
- Tapo P100
- Tapo P110
- Tapo P110M
- Tapo P300
- Tapo T100
- Tapo T110
- Tapo T150
- Tapo T30 KIT
- Tapo T300
- Tapo T310
- Tapo T315
- Tapo S200B
- Tapo S200D
- HB210 Pro V1
- HB810 V1
- HX510 V1
- Archer A10
- Archer Air R5
- Archer AX10
- Archer AX20
- Archer AX23
- Archer AX50
- Archer AX53
- Archer AX55
- Archer AX55 Pro
- Archer AX6000
- Archer AX72
- Archer AX72 Pro
- Archer AX73
- Archer AX80
- Archer AX90
- Archer AXE300
- Archer BE220W
- Archer BE230
- Archer BE550
- Archer BE550 Pro
- Archer BE600
- Archer BE700
- Archer BE800
- Archer BE805
- Archer BE900
- Archer C20
- Archer C4000 V2
- Archer C50
- Archer C60
- Archer C64
- Archer C80
- Archer GE230
- Archer GE400
- Archer GE550
- Archer GE800
- TL-WR802N
- TL-WR902AC
- EX511 V2
- VX230v V1
- XX530v V1
TP-Link Community
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