Tapo C260 , Tapo C665G KIT , Tapo D260 Pro , Tapo C560WS , Tapo H500
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Q1: What are the key functions of Facial Recognition?
The key functions include:
Smart Recognition: Distinguish familiars from strangers based on local AI smart algorithms.
Video Management: Automatically categorize the face detection event videos and support video retrieval based on the timeline.
Facial Recognition Report: Generate daily/weekly/monthly reports on facial recognition activities, showing the occurrence frequencies and time.
Smart notifications: Send push notifications with thumbnail face images. Customize notifications for familiar and unfamiliar faces.
Q2: How do you manage the familiars?
Once familiar faces are detected, a detection video will be automatically created. To add these familiar faces to the device, follow these steps:
Take a photo: Capture a clear photo of the person's face in good lighting conditions.
Select from photos: Choose a picture with a distinct face from your photo library.
Add from strangers: Designate a previously detected stranger as a familiar individual.
Q3: About Strangers
When the camera detects a stranger, it generates a detection video of the stranger. Strangers cannot be manually added; they are only detected by the device. If you recognize a stranger, you can convert them into a familiar person.
Q4: Why do some faces fail to be recognized?
The face is too far from the device
The face is moving too quickly
The face is at a steep angle to the device
Insufficient lighting in the video. Please ensure sufficient lighting. You can enable the infrared light at night.
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