HomeShield features availability update

official statement
Updated 10-07-2023 06:47:47 AM 11682

Thank you for your interest in our HomeShield product. As we continue to innovate and enhance our offerings, some features that have been announced are in the process of being rolled out. Below is a detailed breakdown of the current availability status for these features:

1. Network Security - Basic Features:

-Features in Phased Rollout: Wi-Fi Access Control, Camera Security.

- Supported Models: Currently, these features are only supported on Deco X50/X55 V1 with firmware version 1.3.1. This firmware is in the process of a phased release. Please be patient as we roll it out. If you're eager to try it out early, you can participate in our community trial. Other models will be supported with upcoming software upgrades.

2. Parental Controls - Advanced Features:

- Features in Phased Rollout: Blocked Apps, App Time Limits, Always Allowed Apps.

- Supported Models: As with the above, these features are currently only available on Deco X50/X55 V1 with firmware version 1.3.1. Upcoming software upgrades will extend support to other models.

3. Network Security - Basic Feature:

-Feature in Phased Rollout: Device Isolation.

-Supported Models: This feature is supported on all Deco models and some Wi-Fi 7 Router models. Upcoming software upgrades will extend support to other models.

4. Parental Controls - Advanced Features:

- Features in Phased Rollout: SafeSearch, YouTube Restricted.

- Supported Models: These features are available on all Deco models and some Wi-Fi 7 Router models. Upcoming software upgrades will extend support to other models.

5. Quality of Service (QoS):

- Upcoming Feature: Scene Priority is expected to start rolling out gradually in Q4.

We understand the anticipation for these features and appreciate your patience. We recommend always keeping your devices updated to the latest firmware to benefit from the full range of features and improvements as they become available.

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