Deco W3600 , Deco X20 , Deco X50-DSL , Deco BE65-5G , Deco M1300 , Deco X68 , Deco HC4 , Deco WM9000 , Deco X25 , Deco Voice X50 , Deco E4R , Deco X58-4G , Deco E4S , Deco X5700 , Deco X4300 Pro , Deco W6000 , Deco BE25-Outdoor , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X55 Pro , Deco X75 , DecoX5700 , Deco X50-4G , Deco X1500-4G , Deco BE85 , Deco X50-PoE , Deco WE10800 , Deco WB10800 , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco X5400 Pro , Deco P9 , Deco X80 , Deco P7 , Deco HB6300-PoE , Deco X20-DSL , Deco 5G , Deco M5 Plus , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco S4 , Deco BE65 Pro , Deco XE70 Pro , Deco BE11000 , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco XM73 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco XE75 Pro , Deco XE200 , Deco X20-Outdoor , Deco X80-5G , Deco X55 Plus , Deco M9 Plus , Deco AC1200 , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
When you try to log in to the Deco App, the following error message might pop up: No internet connection, or Incorrect email or password, etc.
1) Check if the phone has internet access
You could try to open some web pages to see if the internet really works
2) Make sure the TP-Link ID and Password are both entered correctly
When it says incorrect email or password, it means the email and password don’t match. Therefore, except for verifying the password, please make sure the email address is a valid TP-Link ID and entered correctly, also check if there is any additional space entered mistakenly.
3) Reset the password of your TP-Link ID
If you forget the password of your TP-Link ID, please tap “Forgot Password?” on the login page to reset the password.
For more details, please refer to the FAQ What if I forget the password of my TP-Link ID or the account is locked?(Deco)
4) Switch to another network
For example, if you are using the mobile data of your phone for internet access, try to connect to a Wi-Fi network, if you are using Deco Wi-Fi, try a different Wi-Fi network or try the mobile data of your phone.
5) Uninstall and reinstall the latest Deco App, then try to login again
When you reinstall the Deco App, it will ask for some permission, please allow the permission
iOS: the App will ask for WLAN/cellular permission, please tick up the permission
Android: the App will ask for WLAN permission, please tick allow
If previous steps are unable to solve the problem, please contact TP-Link Technical Support and provide us with the following information:
1) Model number of the phone(s) you’ve tried and the OS version
2) Screenshot of the error message
3) Your TP-Link ID
4) If you have already configured some Deco products using that TP-Link ID, please let us know if the Deco network is still working or not.
5) Any additional information
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