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Please contact the available local support team according to your region for the best service :https://www.tp-link.com/en/choose-your-location/
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For Sri Lanka Users
Tel:
+86 755 26504400 (IDD & English Service)
Fee:
Depending on rate of different carriers, IDD.
Service Time:
24 hours a day, 7 days a week
E-mail:
support@tp-link.com

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