What should I do if I fail to configure the Tapo devices

Install your smart bulb and turn on the light. Wait about five seconds. If the smart bulb doesn’t blink three times. Reset the bulb as per QIG/UG.

Models configured via Wi-Fi

1. Make sure you choose the correct model

2. Make sure "Local Network" is enabled(IOS only, FAQ2937)

3. Make sure the phone is next to the device, turn off the VPN, and mobile data/Cellular Data

4. Make sure the phone is connected to the device's WIFI

Notes:

-The SSID should be ‘TP-Link_xxxx_xxxx' or 'Tapo_xxxx_xxxx'. The last four digits are the last four digits of the device's MAC address

-For iOS: After connecting to the device’s Wi-Fi, it will show “No Internet Connection.” Don't worry about it; return to the app to continue.

-For Android: If the phone pops up a message “this Wi-Fi network is unsecured/unprotected, your privacy and data may be at risk”. With 2 options: "Disconnect or connect anyway / keep using this Wi-Fi / stay connected”, select "connect anyway/keep using this Wi-Fi/stay connected", and continue.

Models configured via Bluetooth

1. Ensure the device is powered on and the system LED lights up.

2. Move your phone or tablet closer to the smart device.

3. Restart the device.

4. Turn the phone/tablet's Bluetooth off and back on, then try again.

5. If the issue persists, please reset the camera and reboot your phone, then try again.

If you are unable to find your home Wi-Fi network, please refer to the following suggestions.

1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.

2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.

3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RESCAN” at the upper right corner to refresh the Wi-Fi list.

4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

5. Reset the device as per QIG/UG and go through the process again.

If you are unable to get through this step, please refer to the following suggestions.

1. Ensure you have selected the correct home Wi-Fi network and have entered a correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.

2. Make sure your smart device is within the Wi-Fi range of your router.

3. Check whether your router has a maximum number of connected devices (maximum clients) limit enabled. If the limit has been reached, new devices may fail to connect. Try disconnecting unused devices or increasing the limit in the router settings. This type of restriction is more commonly found in guest network settings.

4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.