Why do I receive a "We Noticed a New Login" email?

Troubleshooting

Actualizado12-24-2025 11:47:50 AM Number of views for this article

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Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

Introduction

If you receive a "We Noticed a New Login" email or notification, it may indicate that a new device has logged in to your TP-Link account. Here are possible reasons:

You logged in using a new device with the same TP-Link ID.
Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device.

To secure your account and address potential unauthorized access, follow the troubleshooting in this article.

Requirement

Download Tapo/Kasa/Deco/Tether/Aginet app from the Google Play Store or the App Store.

Troubleshooting

Step 1: Confirm Login Activity and change Your Account Password

It is recommended that you check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw

Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts.

Step 2: Enable Two-Factor Authentication (2FA)

Tapo app: Open Tapo App > Me > Tap account > Log in security > Two-Factor Authentication.
Kasa app: Open Kasa App > Me>Tap account > Log in security >Two-Factor Authentication.
Deco app: Open Deco App > Tap hamburger button on the top left Tap account > Log in security>Two-Factor Authentication.
Tether app: Open Tether App > Tap hamburger button on the top left Tap account > Log in security >Two-Factor Authentication.
Aginet app: Open Aginet App > Tap hamburger button on the top left > Tap View Account > Log in security >Two-Step Verification.

Step 3: Remove untrusted devices under 2FA

If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.

QA

Q1: Why did I receive a “We Noticed a New Login” email?

A1: This email means a new device has logged in to your TP-Link account. A possible reason is that you logged in on a new device with the same TP-Link ID.

Q2: What should I do if I didn’t log in from a new device?

A2: Immediately check your login activity and change your account password.

Q3: How can I create a strong password?

A3: Use a unique, hard-to-guess password that is not used on other websites or apps. Avoid reusing the same username and password combination.

Q4: How do I remove untrusted devices after enabling 2FA?

A4: Go to the Two-Step Verification section in your app and review the trusted devices list. Remove any unknown devices to prevent unauthorized access.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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Why do I receive a "We Noticed a New Login" email?

Introduction

Requirement

Troubleshooting

QA

Q1: Why did I receive a “We Noticed a New Login” email?

Q2: What should I do if I didn’t log in from a new device?

Q3: How can I create a strong password?

Q4: How do I remove untrusted devices after enabling 2FA?

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