What can I do if I forget my password of TP-Link Cloud account?

Configuration Guide
Actualizado05-07-2021 09:19:09 AM 3469
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Note:This FAQ is suitable for all TP-Link cloud cameras, smart plugs, smart switches and smart bulbs.

 

Our tpCamera APP and KASA APP are all based on TP-Link cloud, so they are using a same account which is TP-Link Cloud account. Note: NC Class Cameras work with tpCamera app only.

 

If you forget your TP-Link Cloud account, please follow the step as below.

 

For tpCamera APP:

1. Tap “Forgot Password” in the home page of APP.

 

2. Please input the registered email address (very important) of your cloud account. And tap “https://static.tp-link.com/2_1515568777217l.png”, then you will receive a password reset email. 

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3. You will see a reset guide email for your TP-Link cloud account. Please click the link, it will lead you to a reset page in our TP-Link cloud website.

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4. Input your new password for your account, then click “Save”, you have finished password reset step. NOW you can login your tpCamera APP with your new password.

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For KASA APP:

1. Tap “Forgot Password” in the home page of APP.

2. Please input the registered email address (very important) of your cloud account. And tap “Submit”, then you will receive a password reset email.

  

 

3. Open you email box, and you will see a reset guide email for your TP-Link cloud account. Please click the link, it will lead you to a reset page in our TP-Link cloud website.

  

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4. Input your new password for your account, then click “Save”, you have finished password reset step. NOW you can login your Kasa APP with your new password.

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In our cloud website:

1. Go to www.tplinkcloud.com, on the login page, click Forget your password.

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2. As the following page, type in the E-mail address you used to register the account and click OK.

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3. Then website will send an E-mail to you, click the link provided in that mail, set a new password for your account, and click “Save”. Then your password will be modified.

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Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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