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Your doorway to the internet
Network Expansion
Easy ways to expand and enhance your network
SOHO Switches
Keeping your home wired for quality connections
Adapters
Equip your devices for a faster Wi-Fi
Accessories
Everything else you need for a connected lifestyle
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Smart Home
Home Security
Keeping an eye on what matters
Smart Plugs
Smarten up your home devices
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Light for every occasion
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More than just on and off
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Business
Omada Cloud SDN
The smarter cloud solution for business networking
Switches
High-Speed wired networking from L3 managed to unmanaged
Omada Access Points
Professional business Wi-Fi with centralized management
Pharos Wireless Broadband
Ideal for long range wireless broadband networking
SafeStream Router
Secure VPN and Load Balance gateways to the business
VIGI Surveillance
VIGI video surveillance is dedicated to your security
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Service Provider
Whole-Home Mesh
A seamless, intelligent and easy-to-configure mesh network
Wi-Fi Routers
The reliable choice for home networking
VDSL
Capable of high-speed network and integrated broadband applications
GPON
The leading technology for delivering gigabit Internet services
LTE
Maintains internet access wherever you go.
What should I do if the range extender cannot find my host network?
During the configuration of range extender, if you cannot find your host Wi-Fi network, please check the following tips on both Access Point and RE:
On your Access Point:
If your host network is a 2.4GHz Wi-Fi network, please check:
1. Make sure the host network is unhide and broadcasted.
2. Verify the network’s name and password, make sure the host network is usable by your smartphone or laptop.
If your host network is a 5GHz Wi-Fi network, please check:
1. Make sure the host network is unhide and broadcasted.
2. Verify the network’s name and password, make sure the host network is usable by your smartphone or laptop.
3. Make sure the range extender supports 5GHz Wi-Fi network.
4. Check the channel on your host 5GHz Wi-Fi network and try with different channels, maybe Channel 36/40/44/48. Here is a brief introduction of the reason for setting different channels.
On your RE:
Please do the following to scan the Wi-Fi networks again:
1. Move the extender closer to your host router/modem. It would be better for you to move it about 3 meters away from the host router/modem.
2. Click Rescan in Quick Setup to scan the Wi-Fi, you may try to rescan for about 3 times.
3. Check on the Next page of available networks in case there are too many Wi-Fi networks showing.
4. Reboot the router and range extender, then try to rescan again.
If the above tips make no difference to your situation, please contact TP-Link support with the following info:
(1) RE’s model number, and its Hardware and Firmware version.
(2) Host router/modem’s model number. A screenshot of the system information which include the device’s hardware/firmware version will be helpful.
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