Installation and User Guide

About This Guide

This guide provides a brief introduction to the Indoor/Outdoor Dual Lens Pan/Tilt Security Camera and the Tapo app, as well as regulatory information. Please note that features available in Tapo may vary by model and software version. Tapo availability may also vary by region. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Tapo Camera experience.

Conventions

In this guide, the following convention is used:

More Info

Specifications can be found on the product page at https://www.tapo.com.
Our Technical Support and troubleshooting information can be found at https://www.tapo.com/support/.
The setup video can be found at https://www.tp-link.com/support/setup-video/#cloud-cameras.

Introduction

Elevate your home security with the Indoor/Outdoor Dual Lens Pan/Tilt Security Camera. Benefit from versatile placement options indoors or outdoors, and ensure comprehensive protection with two 2K 3MP lenses. Experience enhanced visibility with 3x clarity using the Telephoto lens, along with features like Synchronized Smart Tracking and One-Tap Smart Focus for a broader and clearer view.

• Synchronized Smart Tracking – The PTZ camera seamlessly follows movements detected by the fixed camera, ensuring comprehensive and dynamic protection. 

• Color Night Vision with Spotlights – Reveals high-fidelity details and color at night with the embedded spotlights.

• Free Smart AI Detection – Identifies people, pets, vehicles and baby crying while only sending you alerts when truly needed. 

• Two Views at Once – One camera, two areas monitored simultaneously, ensuring minimal blind spots.

• Customizable Privacy Zones – Set customizable privacy zones to keep private areas from being monitored.

• Customizable Activity Zones – Set up specific detection zones to be alerted for areas that matter most.

• One-Tap Smart Focus – Simply select an area within the wide-angle view, and the PTZ camera will instantly focus on that point.

• Local^† and Cloud^‡ Storage – Save recorded videos to a microSD card (up to 512 GB)^† or by using Tapo Care^‡ cloud storage services.
^†microSD card purchased separately. Actual storage capacity depends on the size of the microSD card used.
^‡Subscribe for cloud storage at https://wwwtapo.com/tapocare/​​​

Appearance

1. System LED: It shows your camera status. 

2. Lens

3. White Light LED

4. IR LED

5. Microphone

Open the silicone cover on the side to find the Reset button and microSD card slot.

6. Reset Button: While the camera is on, use a pin to press and hold for 5 seconds to reset Wi-Fi settings, and 10 seconds to reset to factory settings.

7. microSD Card Slot: Insert a microSD card (not included) and initialize it on the Tapo app for local recording.

Turn to the back side of your camera. You can find the speaker and USB Type-C Power Port.

8. Speaker

9. USB Type-C Power Port

System LED Indication

Set Up Your Camera

Follow the steps below to get started with your new camera.

Step 1. Download Tapo App
Get the Tapo app from the App Store or Google Play, or by scanning the QR code below.

Step 2. Log In
Open the app, and log in with your TP-Link ID. If you don't have an account, create one first.

Step 3. Add Your Camera
Tap the + button in the app and search for your model. Follow the app instructions to complete setup.

Install a microSD Card

Follow the steps below to install the microSD card for local recording.
You can go to Camera Settings > Storage & Recording in the Tapo app to check the card status or format your card.

1. Open the silicone cover on the side to find the microSD card slot. 
2. Identify the direction of the microSD card and carefully insert the card into the slot. Push in the card until you hear a clicking sound.

Mount Your Camera

When you finish adding your camera to the Tapo app, you can set it on a table or shelf. You can also mount it on a wall or ceiling with the provided mounting template and screws, or mount it on the pole with a mounting loop (not included).

Option 1: Wall Mount

1. Stick the mounting template for the wall mount to the desired place. Drill 4 screw holes according to the template.

2. Route the power cord through one of the grooves and the opening in the bracket.

3. Rotate the snap-fit to the position as shown below. Then insert 4 anchors into the holes and use the screws to affix the bracket over the anchors.

4. Plug the Type-C connector into the camera base. Align the snap-fit, then slide the base onto the bracket from inside out until it clicks into place.

Option 2: Ceiling Mount

1. Stick the mounting template for the ceiling mount to the desired place. Drill 2 screw holes according to the template.

2. Route the power cord through one of the grooves and the opening in the bracket.

3. Rotate the snap-fit to the position as shown below. Then insert 2 anchors into the holes and use the screws to affix the bracket over the anchors.

4. Plug the Type-C connector into the camera base. Align the snap-fit, then slide the base onto the bracket from inside out until it clicks into place.

Option 3: Pole Mount

1. Route the power cord through the opening at the bracket's bend.

2. Rotate the snap-fit to the position as shown below. Mount the bracket on the pole using pole-mounting loops* (loop width ≤ 12 mm). 

3. Plug the Type-C connector into the camera base. Align the snap-fit, then slide the base onto the bracket from inside out until it clicks into place.

Reset Your Camera

Follow the steps below to reset your camera via the Reset button. You can also go to Camera Settings in the Tapo app and tap Remove Device at the bottom to factory reset your camera.

Open the silicone cover on the side to find the reset button. Press and hold the RESET button to reset the camera.
• Press and hold for 5 seconds until the LED blinks red slowly: Reset Wi-Fi settings only
• Press and hold for 10 seconds until the LED blinks red quickly: Reset to factory settings

Support

For technical support, the user guide, FAQs, warranty and more, please visit https://www.tapo.com/support/

Authentication

FCC compliance information statement

Product Name: Indoor/Outdoor Dual Lens Pan/Tilt Security Camera
Model Number: TCW34

Responsible Party: 
TP-Link Systems Inc.
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
"To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter."
We, TP-Link Systems Inc., has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2026-05-12

FCC compliance information statement
Product Name: I.T.E. Power Supply
Model Number: A8A-050200U-US1
Responsible Party:
TP-Link Systems Inc.
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
We, TP-Link Systems Inc., has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2026-05-12

Canadian Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :
1) L’appareil ne doit pas produire de brouillage;
2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Radiation Exposure Statement: 
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. 

Déclaration d’exposition aux radiations: 
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

Industry Canada Statement
CAN ICES-003 (B)/NMB-003(B)

Safety Information

Do not use damaged charger or USB cable to charge the device.
Do not use any other chargers than those recommended.
Do not use the device where wireless devices are not allowed.
Adapter shall be easily accessible.
Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
Keep the device away from fire or hot environments. DO NOT immerse in water or any other liquid.
Do not disassemble, repair or modify the product.
Do not use the product if the casing has been broken. Danger of electric shock.
Never touch the product with wet hands.
Do not place near automatically controlled devices such as fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
Observe restrictions on using wireless products in fuel depots, chemical plants or when blasting operations are in progress.
Do not use liquid to clean the product. Only use a dry cloth.
Never put metal objects inside the product. If a metal object enters the product turn off the circuit breaker and contact an authorised electrician.
This product is not intended to be used when providing medical care. Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids to determine if they are adequality shielded from external RF (radio frequency) energy.
Do not use this product in health care facilities. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
Do not place heavy objects on top of the product.
When you leave the product unused for a long time unplug the product from the power outlet.
This product may interfere with other electronic products such as TV, radios, personal computers, phones or other wireless devices.
Adapter should be used indoors where the ambient temperature is lower than or equal to 40 ºC.
Operating Temperature: -20 ºC ~ 50 ºC (-4 °F ~ 122 °F)
The camera shall be installed at a height no higher than 2 meters.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk

Explanation of the symbols on the product label
Note: The product label is on the bottom of the product and its power supply. Symbols may vary from products.

Symbol	Explanation
	Class II equipment
	Class II equipment with functional earthing
	Alternating current
	DC voltage
	Polarity of output terminals
	Indoor use only
	Dangerous voltage
	Caution, risk of electric shock
	Energy efficiency Marking
	Protective earth
	Earth
	Frame or chassis
	Functional earthing
	Caution, hot surface
	Caution
	Operator’s manual
	Stand-by
	“ON”/”OFF” (push-push)
	Fuse
	Fuse is used in neutral N
	RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.
	Caution, avoid listening at high volume levels for long periods
	Disconnection, all power plugs
m	Switch of mini-gap construction
µ	Switch of micro-gap construction (for US version) Switch of micro-gap / micro-disconnection construction (for other versions except US)
ε	Switch without contact gap (Semiconductor switching device)