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What if I forget my TP-Link ID password for TP-Link Tapo/Kasa device

Tapo Others
Updated 02-10-2026 02:43:00 AM Number of views for this article194206
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Introduction

This article provides step-by-step instructions for resetting your TP-Link ID password.

Troubleshooting

Method 1: Via Tapo/Kasa app

Step 1. On the Log In page of your Tapo/Kasa app, click on Forgot Password?.

Location of “Forgot Password” button in Tapo app.

Step 2. Input your TP-Link ID (Email Account), then click on Send.

Location of “Send” button in the app.

Step 3. Open the inbox of the email account associated with your TP-Link ID, find the email from TP-Link, and click on Click to Reset Password. This will take you to the password reset page on the TP-Link cloud website.

“Click to Reset Password” button in email message.

Step 4. Input the new password for your TP-Link ID and confirm the password, then click on Save.

Create a new password for your TP-Link ID.

Step 5. You have now completed the password reset steps. Go back to the Tapo/Kasa app, click on PASSWORD IS RESET, then you can log in to your Tapo/Kasa app with the new password.

Note: If you don’t receive the reset email within 60 seconds, please click on “Resend” on the app, and ensure that you have entered the correct email address.

“PASSWORD IS RESET” button in the app

Method 2: Via TP-Link Cloud Website

Step 1. Open a browser and log in TP-Link Cloud website. Enter your TP-Link ID email account, and a password reset email will be sent to your mailbox.

Enter your TP-Link ID email account.

Step 2. Open the inbox of the email account associated with your TP-Link ID, find the email from TP-Link, and click on Click to Reset Password. This will take you to the password reset page on the TP-Link cloud website.

Tap “Click to Reset Password”.

Step 3. Input the new password for your TP-Link ID and confirm the password, then click on Save.

Create a new password for your TP-Link ID, then click on Save.

QA

Q1: What should I do if I don’t receive the password reset email?

A1: You may refer to this FAQ for troubleshooting suggestions: https://www.tp-link.com/support/faq/1127/

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