Common questions about VIGI

VIGI Others
Updated 09-28-2023 08:39:25 AM 56145
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The VIGI professional surveillance system by TP-Link is dedicated to protecting the business that you’ve worked hard to build—whenever, wherever. Outstanding functions, reliable quality guarantees, and simplified installation work together to ensure your business stays safe and sound.

Here's a list of common questions about VIGI to help you learn VIGI faster.

Common questions about VIGI camera

Q1: What’s the power supply of VIGI cameras?

A: VIGI cameras support 12V DC or PoE (802.3af/at, class 0).

Q2: What is the viewing angle of VIGI cameras?

A: The range angle of the field of view is related to the case type and focal length of the camera, please refer to the specification sheet of the corresponding product.

The following is the field of view range of the VIGI C340 with different focal lengths.

2.8 mm: horizontal FOV: 102°, vertical FOV: 55°, diagonal FOV: 122°

4 mm: horizontal FOV: 79°, vertical FOV: 43°, diagonal FOV: 93°

6 mm, horizontal FOV: 50°, vertical FOV: 27°, diagonal FOV: 59°

Q3: Will VIGI cameras zoom?

A: Currently, the VIGI C540V supports up to 3x optical zoom.

https://www.tp-link.com/en/business-networking/vigi-network-camera/vigi-c540v/v1/

Q4: How many simultaneous live view each camera supports?

A: One camera supports 3 main streams & 3 sub-streams.

Q5: Does VIGI camera supports Web UI?

A: Yes, all models will support Web UI except VIGI C300HP/P V1.0, C400HP/P V1.0.

Q6: Do VIGI cameras have a built-in speaker and microphone?

A: Yes, many models support both the built-in speaker and microphone, such as the VIGI C540, and some models support only the built-in microphone, such as the VIGI C240.

You can use the Audio option to filter the models you need from the device list.

https://www.tp-link.com/en/business-networking/vigi-network-camera/

Q7: Can VIGI cameras be integrated with other security systems?

A: Yes, VIGI cameras can be integrated with other security systems. They support ONVIF protocol, which allows for interoperability with other ONVIF-compliant devices and systems. This means you can integrate VIGI cameras with third-party NVRs (Network Video Recorders) or VMS (Video Management Systems) for a comprehensive security solution.

Please refer to the link for details.

Q8: How to reset the VIGI cameras?

A: We can use the web interface that comes with the device to reset the device, or reset the device through VIGI Security Manager.

Q9: Can I save the recordings to the computer?

A: Yes, refer to the link to save the recordings to the computer via VIGI Security Manager.

Q10: What’s the username/password of VIGI camera?

A: Currently, the username is admin by default and cannot be changed. Password is set when you first activated the camera. If you forget it, please refer to the link to reset the password.

Q11: Can VIGI cameras be powered by PoE switches?

A: Yes, VIGI wired cameras support PoE (Power over Ethernet) and can be powered by PoE switches. This eliminates the need for a separate power supply for the cameras, simplifying the installation process.

Q12: Can VIGI cameras be used outdoors?

A: Yes, some VIGI cameras are designed for both indoor and outdoor use. They have an IP66 or IP67 weatherproof rating, which means they are protected against dust and water, making them suitable for outdoor installations.

You can use the ‘Protection Level’ option to filter the models you need from the device list.

https://www.tp-link.com/en/business-networking/vigi-network-camera/

What should I do if VIGI camera is not found?

How to modify the IP address of the VIGI camera?

How to reset the password of the VIGI camera?

How to change the password and Reset Password Email of the VIGI camera?

How to upgrade the firmware of VIGI cameras?

What is the difference between 2.8 mm, 4 mm, 6 mm and 8 mm lens?

How to rotate the image of my VIGI camera?

How to use VIGI cameras with other NVR brands or NAS

Common questions about VIGI NVR

Q1: Can Tapo cameras or Kasa cameras work with VIGI NVR?

A: Kasa cameras can’t work with VIGI NVR. But Tapo cameras can work with VIGI NVR as Tapo cameras support Onvif protocol. You can refer to the link to add Tapo cameras to VIGI NVR. For Tapo C200, pan and tilt function is not available on VIGI NVR.

Q2: Is the Hard Disk Drive (HDD) included in the package?

A: No, it is not included. You need to buy HDD separately. Please prepare a 3.5-inch HDD and we recommend using HDD of enterprise or surveillance level.

Q3: What’s the capacity limit on HDD?

A: Currently, it is up to 10 TB for single HDD.

Q4: Will recordings be saved to the cloud or just in the VIGI NVR?

A: Videos will be only stored on the HDD and VIGI NVR doesn’t support to be stored on cloud server.

Q5: How many cameras can I use with VIGI NVR1008?

A: VIGI NVR1008 has 8 channels designed to handle up to 8 cameras.

Q6: Do I have to have internet for this to work?

A: VIGI NVR and VIGI cameras can work without Internet, you can watch live view feed and playback recorded videos in NVR local side. But without Internet, you're not able to remotely access this device on your phone or PC and you can't receive motion detection alerts.

How to export recordings from HDD?

How to reset the password of the VIGI NVR?

How to reset VIGI NVR to factory defaults?

How to upgrade the firmware of VIGI NVR?

How to change the password and Reset Password Email of the VIGI NVR?

Common questions about VIGI Security Manager

Q1: Where to download VIGI Security Manager

A: You can download the VIGI Security Manager on your computer at https://www.tp-link.com/download-center/

Q2: What operating system does VIGI Security Manager support?

A: VIGI Security Manager only works on Windows.

Q3: How many cameras can VIGI Security Manager manage?

A: It is up to 256 but the maximum number of previews is 64.

Q4: Can I use the VIGI Security Manager to view VIGI cameras or VIGI NVR outside of the home network?

A: Yes. But your VIGI cameras and VIGI NVR need to be bound to your TP-Link account so you can remotely view them.

How to avoid the overexposure of image?

How to set up record and playback on the computer via VIGI Security Manager?

Common questions about VIGI App

Q1: Where to download VIGI App

A: You can download on the App Store or Google Play. You can also scan the QR code to download.

https://static.tp-link.com/New_Bitmap_Image_(2).bmp_1593742941867p.png

Q2: Can I use the VIGI App to view VIGI cameras or VIGI NVR outside of the home network?

A: Yes. But your VIGI cameras and VIGI NVR need to be bound to your TP-Link account so you can remotely view them.

For technical support, replacement services, user guides, and more information, please visit https://www.tp-link.com/support.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

To communicate with TP-Link users or engineers, please visit https://community.tp-link.com/en/business/forum/584 to join the TP-Link Community.

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