What if I forget the password of my TP-Link ID or the account is locked?(Deco)

When You Set Up
Güncellendi10-20-2022 07:13:57 AM 505199
Bu Makalenin Geçerliliği: 

If you forget the password of the TP-Link ID or the account is locked, please refer to the below steps to reset your password.

Method 1. On the App

Step 1: On the Login page, click on Forgot Password.

If you have logged in to the Deco app but forget the password, to create a new password, please log out from the Deco app first.

Step 2: Enter your TP-Link ID username (E-mail address), click on Send.

https://static.tp-link.com/image_1624589141721r.png

Step 3: Go to your E-mail Inbox, refer to the instruction to reset your password.

https://static.tp-link.com/image_1624589160281s.png

https://static.tp-link.com/image_1624589166776o.png

Note: When creating a new password, please enter 6-32 characters, excluding spaces.

If you do not receive the email when you reset my password, please refer here to do troubleshooting.

Step 4: After resetting the password successfully, go back to the Deco app, click on “Already Reset”, then you can log into the Deco app with your new password.

https://static.tp-link.com/image_1624589182492v.png

Method 2. On the TP-Link cloud website.

1. Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar, and press Enter. On the pop-up webpage, please type in your registered email address, and click OK. A request email will be sent to your mailbox.

https://static.tp-link.com/upload/faq/image_20220617112554u.png

2. Open the requested email, and then tap Click to Reset Password.

https://static.tp-link.com/image010_1487922997696w.jpg

3. On the pop-up webpage, please enter and confirm your new password, then click Save. Now you can log in the router with your new password.

https://static.tp-link.com/image011_1487922893943u.jpghttps://static.tp-link.com/image012_1487923019638y.jpg

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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