How to update or change the payment method for Tapo Care or Kasa Care

Introduction

This FAQ explains how to update your payment method or switch platforms for Tapo Care and Kasa Care subscriptions. Whether you're changing a card on file, switching from Apple Pay to PayPal, or updating billing details through the app or web portal, this guide covers all supported platforms and steps.

Requirements

• A valid TP-Link ID account linked to your Tapo or Kasa subscription
• Access to the device or platform where the subscription is active (Apple APP Store, Google Play Store, Tapo Care Website)
• A new payment method ready for use

Configuration

Scenario 1: Updating payment method on Apple Pay

Please refer to the link below:

If you need to change or update your Apple ID payment method - Apple Support

Scenario 2: Updating payment method on Google Play (Android)

Please refer to the link below:

How to add, remove, or edit your Google Play payment method - Android - Google Play Help

Scenario 3: Updating payment method on PayPal

Please refer to the link below:

How do I update my debit or credit card on PayPal?

Note: Due to the PayPal policy, the billing PayPal account cannot be changed directly. If you want to change it, you'll need to first cancel the current subscription and re-subscribe with the new account.

Scenario 4: Updating payment cards on the Tapo Care Website

Use this option for Tapo Care subscribers managing payments directly through the web portal.

Step 1. Visit Tapo Care | Tapo and log in with your TP-Link ID.

Step 2. Check the active subscription under My Subscriptions.

Step 3. Click Billing Info and edit your card details.

Step 4. Save changes and confirm the update.

Note: The new payment method will be used for the next auto-renewal cycle.

Scenario 5: Updating payment method on Kasa App or Webpage

For Kasa Care subscribers using Android devices or the Kasa Website.

Step 1. Open the Kasa app, go to Me > Kasa Care > Payment.

Step 2. Tap REMOVE CARD and then select ADD A CARD to enter new payment details.

Step 3. Confirm the update; changes sync automatically between app and webpage.

Note: You'll receive an email notification if there's a payment failure during renewal.

QA

Q1: Can I switch my subscription to a different payment platform?

A1: Yes, but you must first cancel your current subscription on the original platform (e.g., Apple Pay, Google Play, Tapo Care website) and then sign up again using your preferred new payment platform. The system does not support direct migration of subscriptions between platforms.

Q2: Will changing my payment method affect my service immediately?

A2: No. The updated payment method will only be used for the next auto-renewal. Your service continues uninterrupted until the renewal date.

Q3: Why can't I see the “Billing Info” option on the Tapo webpage?

A3: This option is only available for subscriptions managed through the Tapo Webpage. If you subscribed via Apple Pay, Google Play, you must manage payments through those platforms instead.