What should I do if I failed to update my Deco?

Troubleshooting
수정일07-20-2021 07:06:28 AM 36321
본 내용은 다음 항목에 적용됩니다: 

Failed to update the main Deco

  1. Disconnect the main Deco from your front-end modem/router, restart (power off and then power on again) both the main Deco and the modem/router. After that, try Update Deco again on the Deco app.
  2. If the problem still exists, please contact TP-Link support and provide the MAC address of your main Deco together with your TP-Link ID.

 

Failed to update the satellite Deco

  1. Restart the main Deco, put the satellite Deco closer to the main Deco, and try to update again.
  2. Connect the satellite Deco directly to the Ethernet port of the main Deco. Then try to update again.
  3. If the problem persists, please contact TP-Link support and provide the MAC address of the satellite Deco together with your TP-Link ID.

 

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

구독TP-Link는 귀하의 개인 정보 보호를 중요하게 생각합니다. TP-Link의 개인 정보 보호에 대한 자세한 내용은, TP-Link의 개인 정보 보호 정책을 참조하십시오.

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