TP-Link does not provide international warranty service.  Your TP-Link product is only covered by the warranty policy of the country where the product was originally purchased.  If you need to ship your product back to the country where you originally purchased the product for warranty services, you will need to pay for both ways of the shipping fees.”

Dear Customers,

Thank you very much for purchasing your TP-Link product. In order to protect your rights and interests, please carefully read the following Warranty Policy.

1. Limited Warranty
2. Warranty Period
3. Installation Policy
4. Replacement Procedures
5. Appendix

Limited Warranty

TP-Link INDIA PRIVATE LIMITED provides a limited warranty for all TP-Link products purchased in India. The warranty covers the main device, antenna and external power supply failures due to defects in material or workmanship. Packaging, various cables, software products, technical data and other accessories are not covered by the warranty. The maximum liability of TP-Link is equal to or no higher than the product's purchased price.TP-Link does not provide a refund.

Warranty Period

 

Product type	Warranty Period
TP-Link Smart Home Products	1-Year Warranty
TP-Link  Accessories	1-Year Warranty
TP-Link SOHO Product	3-year Limited Warranty
TP-Link SMB Product	3-Year Warranty

*Product with plastic finish is considered SOHO product (Excluding Power Band Product and Power Supply).

**We will replace the product with an refurbished one, should our RMA Technicians not be able to resolve the fault.

***No one is authorised to sell the refurbished products, Also if you purchase  refurbished product then warranty will be void

****DOA may not have the same time frame in different retailers, but as long as the product is within the warranty period, TP-Link India will provide the warranty service.

*****New Package  LS1005,LS1008,TL-SG1005D, TL-SG1008D, TL-SF1005D ,TL-SF1008D & TL-SF1016D only supports 1 Year Warranty.Please refer to the new product packaging for details.

******.For Product more than 6 months purchase, we may provide refurbished replacement

****** Warranty of power adapter/Lan cable/ADSL splitter/RJ11 cable/Mounting kit & other accessories with device is 6 months only

 

Warranty Period( For Tapo DL100 Only)

1. Warranty is valid for one year from the date of Invoice of the product.
2. This Warranty in non-transferable and shall be valid for service only in India..
3. Warranty is only valid if original invoice is presented at the time of availing warranty services (Installation, Demo or Breakdown)
4. Warranty is valid only if installed by company authorized person.
5. Warranty is not valid if product is found physically damaged, affected by some external factors beyond control of company or some part found missing/broken.
6. Warranty is not valid for keys lost/broken.
7. Warranty will be void if the type or serial number marked on the product has been altered, removed or in any manner defaced.
8. TP-Link reserves the right to decline service if the above document is not presented or if the information contained is incomplete or the Warranty Card is found tampered.
9. This Warranty shall not cover damage/s pursuant to un-authorized adaptations made contrary to stipulated specifications for the product and/ or adjustments to the product carried out at & by unauthorized service providers.
10. In the event of finding of a defect in material/s, and/or workmanship or finding of non-conformity to meet the stipulated specification/s in the product during the extended period, Tp-link shall, at its sole discretion, either repair the product free of any charge or replace it with a product of having comparable specifications and features, In case of repair or replacement, TP-Link shall have ownership right to the defective part replaced or the defective product as the case may be. TP-Link may use new and/or reconditioned parts to carry out repairs under warranty. The warranty period shall not be extended in the event of repairs undertaken or replacement made.
11. Incase of any water/liquid damages product will not be covered under warranty.
12. After warranty product can be serviced on chargeable basis.

 

Installation Policy( For Tapo DL100 Only)

1. TP-Link installation service is for products purchased from Authorized dealers in India only.
2. Customer should fix an appointment directly with TP-link customer care using Toll free number (1800-209-4168) or WhatsApp number (8104939250)
3. TP-Link Service team will do the installations in all serviced location in 2-3 business days. The installation will happen only on weekdays (Monday – Saturday) between 10AM-6PM.
4. Only First visit will be free where both installation and demonstration of the product would be given.
5. If Installation & Demo is not completed for any reason beyond the control of TP-Link (Door polishing/Customer not available on site for demo) the next visit will be done on chargeable basis.
6. If the installation fails due to the on-site environmental factors, TP-Link India will charge revisit charges.
7. If the installation is requested in areas that are not in the list of serviceable cities, additional charges will be applicable.
8. The DL100 Smart Door Lock is intended for installation on wooden doors. It is not suitable for glass door applications.

 

Replacement Procedure (for Customers)

If you find that your product is defective within the warranty period, please follow the steps below.

1. Contact our toll free number (1800-209-4168) to receive confirmation that your device is faulty.
2. Contact the shop where you purchased your device.
3. If the shop will not accept your claim, you may process it through TP-Link's RMA program by following the steps below:

 

 

Please Note:

• TP-Link INDIA PRIVATE LIMITED may reject or return products without accessories.
• If purchase receipt cannot be provided, the purchase date and warranty period shall be calculated 3-months from the product's manufacturing date. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example: "121" represents the year of 2012 (12) and month of January (1). "12A" represents the year of 2012 (12) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
• Customers who apply for replacement are responsible for the one-way shipping fee and sending their defective product to TP-Link INDIA PRIVATE LIMITED Customer Service Center.
• Courier facility for replacement is available only from Company owned service centre and not from third party service centre
  TP-Link INDIA PRIVATE LIMITED is not responsible for damage that occurs during shipment.
• TP-Link INDIA PRIVATE LIMITED will return your product if it is no longer covered under the warranty policy.
•  Warranty will be honored only by producing the invoice of purchase.
• Warranty will be treated null & void in case of Serial Number of the product is removed, mutilated or tampered with.
• Warranty will be treated null & Void if product is physically damaged, broken, wet, rust, burnt or any signs of Water Logging and Liquid Damage (Ports and Internal PCB )

Appendix:

1. Warranty service stated above is only valid for products sold in India. Any other additional warranty service agreed upon during purchase shall only be effective based on the contract signed by TP-Link INDIA PVT LTD.
2. TP-Link INDIA PRIVATE LIMITED shall not be held liable for any warranty service provided by the distributor beyond this warranty policy. Please obtain documents during purchase in order to ensure that it is honored by the distributor.
3. Any direct or indirect damage that prohibits the product from functioning normally, TP-Link INDIA PRIVATE LIMITED shall only be liable for the duties stipulated by the state law.
4. TP-Link INDIA PRIVATE LIMITED shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.

Remarks: TP-Link INDIA PRIVATE LIMITED reserves all rights including interpretation and modification to this warranty policy.