What should I do if I cannot make my Kasa device work with Alexa or Google Home?

Step 1

Make sure you type in the correct Kasa account and password.

Step 2

Echo/Google Home should be connected to the internet.

Step 3

Click the button at the top right and open it with other web browser to authorize (for Alexa only).

Step 4

Please contact TP-Link support with your Kasa account, Alexa/Google Home version and screenshot if it shows any error.

Step 1

The remote control must be enabled on the Kasa app (click here).

Step 2

Change the device name on the Kasa app. Tap the device under the Devices menu, tap the Settings button, then you will see Device Name under Device Settings. After that, try again with Alexa/Google Home.

Step 3

Disable then enable Kasa skill.

Please go to More > Skills &Games> Your Skills > TP-LINK Kasa>DSABLE SKILLS> Disable, then click "ENABLE TO USE" and you can type in the TP-LINK Kasa account(Email and password).

Step 4

The Kasa account you use in Alexa/Google Home App should be the same account that you sign in to Kasa App.

Step 5

Please contact TP-Link support with your Kasa account and tell us your Alexa/Google Home App version, Kasa App version, Phone OS and version, and a screenshot if it shows any error.

Step 1

Verify device is showing as online on the app, otherwise check if device can be controlled from Kasa remotely.

Step 2

Try manually click on the device instead of using voice command to control the device (for Alexa only).

Step 3

Check if Alexa app is using user account. Households account cannot manage the device. Ask Alexa to switch account, “Alexa, switch account.” (for Alexa only)

Step 4

Change a simple device name for Kasa Device e.g. tplink plug,kasa light. Tap the device under the Devices menu, tap the Settings button, then you will see Device Name under Device Settings. After that, try again with Alexa/Google Home.

Step 5

Disable then enable Kasa skill.

Please go to the Home page > Skills &Games> Your Skills > TP-LINK Kasa>DISABLE SKILLS> Disable, then click "ENABLE TO USE" and you can type in the TP-LINK Kasa account(Email and password).

Step 6

Please contact TP-Link support with your Kasa account and tell us your Alexa/Google Home App version, Kasa App version, Phone OS and version, and a screenshot if it shows any error.

If a "No new devices found" message appears in the Alexa app, your device may have connected automatically. You can check to see if your device is already connected in the Alexa app under Devices + 1.