Frequently asked questions of VIGI VMS

VIGI VMS
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Q1: How many VIGI Cameras can the VIGI VMS manage?
A: Currently, the free version of VMS can support the management of up to 256 channels.
For expansion needs, please contact us for customization.
Q2: How many account can I create?
A: One super admin account and 50 user account.
Q3: What are the supported operating system for VIGI VMS system?
A: As of now, VIGI VMS (including VMS Service Manager and VMS PC Client) can only work on Windows: Windows 7, Windows 10, Windows11, Windows Server 2008.
Q4: Can I access the VMS Web Portal on a non-Windows system?
A: Yes, VIGI VMS provides a Web portal that work on browsers without limiting the type of system.
However, it should be noted that for advanced video playback through the web portal, a special web plugin needs to be installed, which can only be installed under windows.
Q5: What are the browser software version requirements for Web Portal?
A: Google, edge and Firefox are recommended. Best to use the latest browser release
Q6: Do I need a discrete graphics card for the host running VMS Server?
A: Video playback requires a graphics card for decoding.
Generally, the performance of integrated graphics on Intel processors from the 10th generation onwards is good enough for video playback. Installing a discrete graphics card will help improve video decoding performance, and NVIDIA GeForce graphics cards are recommended.
Q7: Could VIGI VMS work with cloud service at the same time?
A: No. After the VIGI device is connected to the VIGI VMS system, it is automatically dropped from the TP-Link cloud. At this time, it is not possible to use VIGI APP or VIGI Security Manager to manage the device remotely.
Q8: Can VIGI VMS manage third-party ONVIF devices?
A: No, VIGI VMS is designed for VIGI Solution, it cannot manage third-party devices directly.
However, it is possible to add third-party cameras to the VIGI NVR first, and then indirectly manage the third-party cameras by managing the NVR through the VMS.
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