Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Note: A hard reset will restore your device to factory default settings. You should reconfigure the device from scratch or you can load the configuration file you have backed up before the reset.
To perform a hard reset please follow the instructions below. Method 1 is applicable for most of the models. For models which can be hard reset by using Method 2 please refer to appendix.
Method 1:
Directly press and hold the reset button on the rear panel with a solid pin for approximately 8 to 10 seconds when the device is powered on. If you can see all the lights flashing, then go off and some lights go back on slowly, that means the device has been reset successfully.
Method 2:
Directly press and hold the reset button on the rear panel with a solid pin for approximately 1 to 2 seconds when the device is powered on. If you can see all the lights flashing, then go off and some lights go back on slowly, that means the device has been reset successfully.
Note: After hard reset please check the label at the back of the unit to get the default access info and login credentials.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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