Why Can’t I Receive VIGI App Notifications After Turning On Notifications?

Updated 09-05-2023 05:45:18 AM 12395
This Article Applies to: 

If push notifications from your VIGI camera on your phone don’t work correctly, please refer to the following steps for inspection:

Step 1 Check your camera whether the Notifications is on your VIGI app.

Go to Me > Settings > Message Notification Settings and check if you have turned on the notifications.

Step 2 Check and confirm Notifications setting on your phone is enabled.

For iOS: Launch Settings > Notifications, ensure Show Previews is on Always, and the Allow Notifications for the VIGI App is on.

For Android: Launch Settings -> Notifications & Status bar > App notifications, locate the VIGI App and ensure the Show notifications option is on.

Step 2 Turn off Do Not Disturb

For iOS 14 or earlier: Go to Settings and tap Do Not Disturb, then tap on the toggle next to Do Not Disturb to turn it off.

For iOS 15 or later: Open Control Center, tap Focus, then tap the Focus that is on to turn it off.

For Android: Launch Settings > Sound & vibration > Do not disturb, locate the Do not disturb option is Off.

Step 3 Check and ensure the Wi-Fi and cellular connection on the phone is working properly.

Please contact TP-Link technical support with the following information if you still encounter push notification issues after the above suggestions.

1) Your TP-Link ID or cloud account;

2) The brand & model of your phone and its Android/iOS version;

3) Whether you have tried all the suggestions listed above or not. If yes, what are they?

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