How to add VIGI cameras to Unifi Protect

Contents

Introduction

Requirements

Configuration

Conclusion

QA

Introduction

VIGI cameras support ONVIF. With the latest version of UniFi Protect, ONVIF is now compatible, allowing you to add VIGI cameras to UniFi Protect for basic functions like viewing video.

This article explains how to add VIGI cameras to UniFi Protect. It also guides you in resolving the “Invalid credentials. Please check and try again.” issue by UniFi Protect and shares a basic troubleshooting method as well as a solution from our side.

Requirements

• VIGI Cameras

Configuration

Step 1. Ensure that VIGI cameras are correctly connected, as they will appear on UniFi Protect with a status of "Click to adopt."

Step 2. Simply click the device you want to add and enter the username and password of the VIGI camera. Then, click Confirm.

Step 3. When its status turns to Online, you can then view it by clicking the camera to see its visual.

Conclusion

These are steps to add a VIGI IP camera to Unifi protect.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

QA

Q1: What should I do if I receive the error “Invalid credentials. Please check and try again.”?

A1:

To resolve this when adopting VIGI cameras, reboot the camera and refresh the UniFi web interface. Then quickly attempt to adopt the IPCs using the correct username and password. Avoid using wrong passwords or leaving the interface idle for too long, as this can cause UniFi to authenticate with incorrect credentials and potentially lock the IP.