General Questions about Kasa Geofencing

Q1:How to set up Kasa Geofencing

For the specific configuration steps, please refer to FAQ:

How to set up Kasa Geofencing

Q2: What’s the classic usage scenario of Geofencing Smart Action?

Q3: Why my actual location is Wrong/Unavailable/Delay on the map of "Choose Location" page?

1. Turn on Precise Location and allow all the time location permission for Kasa App: https://www.tp-link.com/en/support/faq/3576/

2. Tap the black dot icon that focuses the screen on the current location, zoom in/out the map and drag the pin to the location you want.

You could also manually enter the specific place name in the search bar.

3. (Only for android device) Go to “Me”->”Kasa Lab”->”Geofencing”->”Enhanced Location”->Turn on ”Enhanced Location”->Set Accuracy to High and Frequency to 1s.

4. Clear the cache data of Kasa App and reboot phone.

5. Ensure mobile device can receive good GPS signal, it’s better go to outdoors with a clear view of the sky. Note the following cases where GPS signal can get lost:

• Atmospheric/magnetic field signal interference or weak signal in elevator/basement/tall buildings/remote places.
• Slow location updates due to slow phone/tablet processors.
• The mobile phone/tablet moving at high speed.
• The mobile device is held in the wrong manner blocks the antenna.
• Obstructed view of satellites caused by an oncoming storm.

6. Turn off the power saving mode on your mobile device.

If your mobile device is power saving or the device's screen is turned off, apps using GPS signal may not provide data in real-time.

7. If Kasa App has been added to the Sleeping Apps list on smart phone, remove it.

8. Turn off the Mock Location may be created by third-party App or phone’s Developer Options.

Q4: What should I do if my Geofencing Smart Actions stop working?

Here some suggestions may help:

1. Enabled location permission on Phone/ Tablet.

2. Enable always allow location permission for Kasa App.

3. Enable Geofencing function in Kasa Lab.

4. Enable "This Phone/Tablet" in the Smart action rule.

5. Enter the map of “Choose Location” page, correct the map coordinates and the Effective Radius.

6. Ensure your actual location is precise on the map, if not , please refer to Q1 for troubleshooting.

7. Ensure you have arrived/left the virtual boundary to trigger the Geofencing smart action.

Q5: If I have multiple mobile devices logged in Kasa App with the same account simultaneously, can each device arriving/leaving the associated location trigger the Geofencing Smart Action?

Yes, Geofencing Smart Action will be triggered by each terminal arriving/leaving the associated location.

But the condition is that the device has turned on the Geofencing function and “This Phone/Tablet” option in the corresponding Smart action rule settings must be enabled.

Q6: Is it necessary to keep the Kasa App running for Geofencing Smart Action(SA) to work?

If Kasa app is running in the background, SA will still take effect.

If you exit Kasa app and kill the background process, SA will still take effect.

If you uninstall Kasa App, SA will not take effect.

If your Kasa App disconnects from Internet, SA will not take effect.

Q7: Will Kasa Geofencing invade my data security&privacy?

Don't worry about it. We care about your data security and privacy. Kasa will not keep track of your geographic location, but will only send basic notification information to execute your Smart Actions when you arrive or leave home. We will not store any events you report nor share them with any third parties.

Refer to the below link for more information about "Privacy Policy for Kasa":

https://www.tp-link.com/us/about-us/kasa-privacy/

Q8: Is there any delay in Geofencing when it works as a trigger of smart actions?

Theoretically, it can be triggered instantly, or you can customize the delay action to do delayed triggering, the delay time range is 1s-24h.

Q9: What are the benefits of turning on Enhanced location (for Android only)?

Enhanced location is only for android device, if you turn on it, Kasa Apps will ask your device for more accurate location data at a higher frequency.

Note: Turn on Enhanced location may consume more power.

Q10: Will Geofencing be affected if the phone is in power saving mode?

Yes. It may limit the obtaining request from Kasa App to the terminal for location data, thus affecting the normal use of the Geofencing.

Q11: What is the range of Effective Radius?

You could choose Effective Radius from 100m(328 ft) to 2000m(1.24 mile)

Q12: Is the phone/tablet used to determine the location based on GPS only or both GPS, Bluetooth and Wi-Fi?

The location service relies only on the GPS service.