How to Fix a Green or Pixelated Image Issue on the VIGI Camera

VIGI C400HP , VIGI C340HPWSM , VIGI C540HPWSM , VIGI C540V , VIGI C540S , VIGI C250 , VIGI C450 , VIGI C440HPWSM-4 , VIGI C330 , VIGI C330I , VIGI C455 , VIGI C440HWSM-W4 , VIGI C230I Mini , VIGI C580-W , VIGI C300P-4 , VIGI C300P-6 , EasyCam C420 , VIGI C340 , VIGI C340-W , VIGI C385 , VIGI C420 , VIGI C400P-2.8 , VIGI C430I , VIGI C220I , VIGI C240I , VIGI C440-W , VIGI C540HWSM-W4 , VIGI C400HP-4 , VIGI C340S , VIGI C400HP-2.8 , VIGI C540-W , VIGI C230 , VIGI C350 , VIGI C300P , VIGI C430 , VIGI C355 , VIGI C320I , VIGI C400P-4 , VIGI C340I , VIGI C580-4G , VIGI C420I , VIGI C340HWSM-W4 , EasyCam C320 , VIGI C300HP , VIGI C240 , VIGI C300HP-6 , VIGI C485 , VIGI C400P , VIGI C440 , VIGI C440I , VIGI C445 , VIGI C300HP-4 , VIGI C230I
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Sometimes, users may happen to get a green screen or pixelated thumbnail when viewing the live feed of a VIGI device, as depicted in the images below. In most cases, this issue is related to the decode mode and specifically occurs when the hardware fails to decode the video feed from the camera correctly.
To solve this issue, we can try enabling Soft Decode on the VIGI camera. Go to Me > Tools > Soft Decode on VIGI App, and toggle it on. By enabling Soft Decode, you could get a better image quality during live view. However, please note that this feature may consume additional power.
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
Your Privacy Choices
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
Standaard Cookies
Deze cookies zijn noodzakelijk voor de werking van de website en kunnen niet worden uitgeschakeld.
TP-Link
SESSION, JSESSIONID, accepted_local_switcher, tp_privacy_banner, tp_privacy_base, tp_privacy_marketing, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Zendesk
OptanonConsent, __cf_bm, __cfruid, _cfuvid, _help_center_session, _pendo___sg__.<container-id>, _pendo_meta.<container-id>, _pendo_visitorId.<container-id>, _zendesk_authenticated, _zendesk_cookie, _zendesk_session, _zendesk_shared_session, ajs_anonymous_id, cf_clearance
Analyse en Marketing Cookies
Cookies voor analyse geven ons de mogelijkheid uw activiteiten op onze website te volgen en zo de functionaliteit van de website aan te passen en te verbeteren.
Marketing cookies kunnen op onze website worden geplaatst door externe adverteerders waar wij mee samenwerken om een profiel te creëren met uw interesses en u zo van relevante advertenties te kunnen voorzien op andere websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au