Why port forwarding feature is not working on my router?
Please follow the steps below for troubleshooting port forwarding failures on a TP-Link router.
Step 1: Make sure the server is accessible from internal network
You will want to double check the IP address and the port number of the server. Check if you can access that server in the local network. If you are unable to access the server in your local network, please check settings of your server.
Step 2: Check the port forwarding settings in the router.
Log into the router, then go to the port forwarding section; forwarding>virtual server. If you need assistance setting up port forwarding you can use one the following links for assistance: Green UI, Blue UI.
Step 3: Pay attention to the WAN IP address in status page
If there are still problems, please check the WAN IP of the router. Verify the router is getting a public IP address. If it is a private IP address, the TP-Link router is not handling the address on its own. You will need to setup the same port forwarding on the device giving the router its IP address.
Feel free to contact us if it's not working after above steps.
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