What can I do if I forget my password of TP-Link Cloud account?

Note:This FAQ is suitable for all TP-Link cloud cameras including NC200, NC220, NC230, NC250 and so on, smart plugs like HS100 and HS110.
 
 

Our tpCamera APP and KASA APP are all based on TP-Link cloud, so they are using a same account which is TP-Link Cloud account. Note: NC Class Cameras work with tpCamera app only.

 

If you forget your TP-Link Cloud account, please follow the step as below.

 

For tpCamera APP:

1. Tap “Forgot Password” in the home page of APP.

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2. Please input the registered email address (very important) of your cloud account. And tap “”, then you will receive a password reset email. 

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3.You will see a reset guide email for your TP-Link cloud account. Please click the link, it will lead you to a reset page in our TP-Link cloud website.

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4. Input your new password for your account, then click “Save”, you have finished password reset step. NOW you can login your tpCamera APP with your new password.

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For KASA APP:

1. Tap “Forgot Password” in the home page of APP.

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2. Please input the registered email address (very important) of your cloud account. And tap “Submit”, then you will receive a password reset email.

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3. Open you email box, and you will see a reset guide email for your TP-Link cloud account. Please click the link, it will lead you to a reset page in our TP-Link cloud website.

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4. Input your new password for your account, then click “Save”, you have finished password reset step. NOW you can login your Kasa APP with your new password.

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In our cloud website:

1. Go to www.tplinkcloud.com, on the login page, click Forget your password.

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2. As the following page, type in the E-mail address you used to register the account and click OK.

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3. Then website will send an E-mail to you, click the link provided in that mail, set a new password for your account, and click “Save”. Then your password will be modified.

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Get to know more details of each function and configuration please go to​ Download Center to download the manual of your product.

 

This Article Applies to:
LB130 , TL-NC450 , NC450
User Application Requirement | Updated 01-10-2018 07:26:18 AM