How to Reset a Forgotten TP-Link ID Password for Tapo and Kasa Devices

The TP-Link ID is the shared account used to log in to both the Tapo and Kasa apps. If you have a Tapo/Kasa account and have forgotten your password, this page provides step-by-step instructions to reset it. There are two methods: via the Tapo/Kasa app or via the TP-Link Cloud website.

Key Takeaways

  • The TP-Link ID is a shared account used for both the Tapo and Kasa apps — resetting the password applies to both.
  • Passwords can be reset via the Tapo/Kasa app or the TP-Link Cloud website.
  • A reset email is sent to the email address associated with the TP-Link ID — click the link in the email to set a new password.
  • If the reset email is not received within 60 seconds, tap Resend in the app and verify the email address is correct.

How to Reset TP-Link ID Password

Method 1: Via Tapo/Kasa app

Step 1. On the Log In page of your Tapo/Kasa app, click on Forgot Password?

A picture showing the location of the “Forgot Password” button in the Tapo app.

Step 2. Input your TP-Link ID (Email Account), then click on Send.

A picture showing the location of the “Send” button in the app.

Step 3. Open the inbox for the email address linked to your TP-Link ID, find the email from TP-Link, and click Click to Reset Password to be taken to the password reset page.

Tap the “Click to Reset Password” button in the email message.

Step 4. Enter the new password for your TP-Link ID, confirm it, then click Save.

Create a new password for your TP-Link ID.

Step 5. Password reset is complete. Return to the Tapo/Kasa app, tap PASSWORD IS RESET, and log in with your new password.

Note: If you don’t receive the reset email within 60 seconds, please click Resend in the app and ensure you have entered the correct email address.

Tap the “PASSWORD IS RESET” button in the app.

Method 2: Via TP-Link Cloud Website

Step 1. Open a browser and log in to the TP-Link Cloud website. Enter your TP-Link ID email account, and a password reset email will be sent to your mailbox.

Enter your TP-Link ID email account in TP-Link ID Cloud website.

Step 2. Open the inbox of the email account associated with your TP-Link ID, find the email from TP-Link, and click on Click to Reset Password. This will take you to the password reset page on the TP-Link cloud website.

Tap Click to Reset Password.

Step 3. Enter the new password for your TP-Link ID, confirm it, then click Save.

Create a new password for your TP-Link ID, then click on Save.

QA

Q1: What should I do if I don’t receive the password reset email?

You may refer to this FAQ for troubleshooting suggestions: What should I do if I don't receive the email when I register a cloud account or reset my password?

To learn more about each function and configuration, please visit the Download Center to download the manual for your product.