How to troubleshoot if I have low speed with TP-Link Wireless 4G LTE Router working as 3G 4G Router Mode

Troubleshooting
Updated 06-27-2022 03:03:09 AM 17735

Internet speed may be affected by many factors. This FAQ will help you figure out what causes the problem and offer you some tips to improve the speed.

Speed Test and Comparison

1. Connect a computer/laptop to the 4G LTE Router via Ethernet Cable, test wired speed of the router

2. Connect a laptop or mobile device to the Wi-Fi Network of the 4G LTE Router, test the wireless speed of the router. (If it is a dual-band router, please test both 2.4G and 5G Wi-Fi speed)

3. Insert the same SIM Card into another 4G router with the same LTE Spec. at the same location, then test the wired and wireless speed on the same client device

If the wired and wireless speeds of the TP-Link router are both much slower than another router, please refer to Case One.

If there is no big difference between the wired speed of the two routers, but the wireless speed of the TP-Link router is much slower than another one, please refer to Case Two.

Note: If you have no another 4G router, you might use a mobile phone to compare, however, please note that most mobile phones now support 4G+ or even 5G mobile network, it makes no sense to compare an LTE CAT4 router with an LTE CAT6 or higher-level mobile phone.

Case One: Wired and Wireless speed of TP-Link router are both much slower than another router

Please follow the steps below to troubleshoot:

Step 1. Refer to this FAQ to log in to the web interface of the 4G LTE Router, go to Advanced->Status, and look for Network Type, Band, and Signal Strength on 3G/4G Section.

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Step 2. If the Network Type is not on 4G, please confirm if the 4G signal in your area is strong or not, if so, please go to Advanced->Network->Internet page, change Network Mode from 4G Preferred to 4G Only, click Save

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Then please check if the Network Type would be 4G LTE and if the signal strength is good (75% or 100%)

Step 3. If the wired speed of the router is still quite slow, please check if there are other available profiles listed on the drop-down list of Profile Name on Advanced->Network->Internet page:

Or contact your SIM card provider to see if they have other APN settings, if so, try to create a connection profile on Advanced->Network->Internet page to see the speed can be improved.

Step 4. If your 4G LTE Router supports manual 4G band selection, you could also try to change the band from Auto to Manual, then select the same band working on your another router, or select the supported band of your SIM card one by one to find the best band in your area to improve the speed.

Step 5. Make sure the firmware version is the latest one. Contact TP-Link support if your wired download speed is much lower than it should be, please provide those speed test results, the troubleshooting you have done, and results when contacting us.

Case Two: Only Wireless speed of the TP-Link router is much slower than another one

Step 1. Simplify network topology by connecting one end-device to the 4G LTE router via wireless, and do the Speedtest®(www.speedtest.net)three times without doing any high bandwidth activities like P2P download. Take screenshots.

Step 2. Check the wireless link speed of your end device. Take Screenshots (skip this step if you don’t know where to find it).

For Windows,

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For Mac OS

Make sure you select network utility. Select the Info tab and choose Wi-fi (en0 or en1) on the drop-down options. Please note that the Link Speed is your wireless connection speed. In this example, my connection speed is set to 450 Mbit/s (Megabits per second).

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Step 3

Change Channel Width,2.4GHz→40MHz, 5GHz→80Mhz, refer to here

Go to step 4 if still to no avail.

Step 4

Does the problem occur on 5GHz or 2.4GHz? If end devices support 5GHz as well, connect to 5GHz to check if it’s better or not.

For 2.4GHz, change the Channel (channels 1, 6, and 11 are generally best, but any channel can be used, please try a few more channels). A wireless channel determines which operating frequency will be in use. It is not necessary to change the channel unless you’re noticing interference problems with nearby wireless networks.

Step 5. Make sure the firmware version is the latest one. Contact TP-Link support if your wired download speed is much lower than it should be, please provide those speed test results, the troubleshooting you have done, and results when contacting us.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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