Auto-Renewal Service Agreement
This service is for your demand for auto-renewal,under the premise that you have subscribed to the TP-Link HomeShield Pro service. To protect the rights and interests of users (hereinafter referred to as "you"), please read the Auto-Renewal Service Agreement (hereinafter referred to as "this agreement") carefully before using this service. Minors should read with a legal guardian. Buying or using this service means you have reached an agreement with TP-Link and are willing to accept all the contents of this agreement.
If you subscribe to the HomeShield Pro service, you are deemed to have authorized TP-Link to deduct the next billing cycle service fee from your iTunes account or Google account when your membership is about to expire. The billing cycle includes but is not limited to monthly, quarterly, yearly, etc.
After you subscribe to the HomeShield Pro service, we will charge the renewal fees 24 hours before the deadline of your current membership and extend the corresponding content, service conditions and service period. If the deduction fails due to reasons not
attributable to TP-Link (such as third-party system failures, account limits, insufficient
account balances, etc.), TP-Link will terminate your HomeShield Pro service. You are fully responsible for any possible adverse consequences. Any use of paid member services to circumvent renewals by illegal means such as malicious cracking constitutes a violation of this agreement. All legal consequences arising therefrom are the responsibility of the perpetrator, and TP-Link will pursue the legal liability of the perpetrator.
Promotions and Special Prices
TP-Link may adjust the service fees from time to time based on business needs or market conditions, and publicize them on relevant pages. If the fee of the HomeShield Pro service is adjusted before the auto-renewal date, TP-Link will publicize the revised content on the relevant page before the deduction and will deduct the deduction at the current effective price.
Service Termination Suspension, Interruption and Termination
You can turn off auto-renewal only from your Apple or Google account.
For Apple devices: Turn off in iCloud payments.The path is: Settings > iTunes Store and App Store > Apple ID > View Apple ID > Account Settings > Subscription.
For Android devices: Turn off in Google Play's payment function. The path is: Play Store Sidebar > Subscription.
If you cannot turn off auto-renewal due to reasons such as path adjustments caused by operating system upgrades, you can consult the equipment manufacturer or system service provider. You can also contact TP-Link customer service, and TP-Link will try to provide you a solution.
Turning off auto-renewal is deemed as your revocation of the authorization granted to TP-Link to deduct the fees from your payment account. However, this revocation does not affect the prior deductions made by TP-Link.
If you want to terminate the HomeShield Pro service, you need to turn off auto-renewal yourself. If you do not turn off it, you are deemed to allow TP-Link to deduct service fees from your payment account in accordance with this agreement. Once the deduction is successful. TP-Link will renew the HomeShield Pro service for you.
TP-Link reserves the right to terminate the service to you immediately and shall not be liable to you or any third party for any of the following circumstances:
- (2) Your behavior interferes with the normal operation of any part or function of the HomeShield Pro service.
- (3)TP-Link believes that there is a significant risk in providing you with this service. TP-Link may choose to suspend, discontinue and terminate this service based on its own business decisions and other reasons. If such a situation occurs, TP-Link will notify you in the form of an announcement.
Service Agreement Acceptance and Revision
The contents of this agreement include the body of the agreement, HomeShield Pro Service Agreement, and various rules that TP-Link has published or may release/update in the future. All rules are an integral part of this agreement and have the same legal effect as the body of the agreement. If there is any conflict between the body of the agreement and the foregoing rules, the body of the agreement shall prevail. Unless expressly stated otherwise, your use of the auto-renewal service is governed by this agreement.If this agreement and related service terms need to be revised due to business needs, TP-Link will choose to prompt you to modify the above terms by means of including, but not limited to, system prompts, announcements, and intranet letters. If
you do not accept the revised terms, you have the option to terminate your use of the auto-renewal service. Your continued use of the service will be deemed to have accepted the modified agreement.
Please contact our Live Chat service for immediate support, or ask questions on our Community / email support. Our hotline service will have longer than normal holds times or be unavailable at times because of the recent world events.