- Whole-Home Wi-Fi
- Modems/ Gateways
- Network Expansion
- Smart Home
- Mobile Wi-Fi
- JetStream Switches
- Auranet Businesss Wi-Fi
- Pharos Wireless Broadband
- SafeStream Router
Why my NC200/NC220 can’t connect to cloud and go offline since April?User Application RequirementUpdated 06-16-2016 11:29:36 AMThis Article Applies to:TL-NC200 , NC220 , TL-NC220 , NC200
Please upgrade your old version camera to the latest firmware before May.31st.2016 to prevent a service outage. For some reason, old version camera will not use our cloud service.
Old version(need to be upgraded)
V2.0.15 or lower
V1.0.29 or lower
More information in:
The root reason
Old cloud certificate expires in April 12 2016, and new certificate uses device time as access, in the other word, only device time after April 12 2016 can access to our new cloud service.
How to solve the problem
Go into management interface first. If you don’t know, how please click:
In System>>Date/Time>>Automatic Time, please choose Synchronize with NTP Server, and the camera will get the right time automatically.
Note: We don’t recommend you to choose Set Date and Time Manually, or your camera will reset the time to 2008/01/01 every time you unplug and plugin the power supplier, which means you won’t connect to our cloud server once you do that.
If you still have problem after upgrade your camera, or you encounter abnormal situation in these problem, please feel free to contact us. Contact Email: firstname.lastname@example.org.Is this faq useful?
Your feedback helps improve this site.Any other feedback?How can we improve it?Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.